Infrastructure Stack Software definition

Infrastructure Stack Software described in Attachment 4-B, tab “Server Software”. One (1) Instance in service on the last day of a calendar month equals one RU. Instances shall be classified by DIR as Gold, Silver, or Bronze, each as determined using the Service Tier methodology described in Attachment 4-E, and shall remain in such classification for at least ninety (90) days. An Instance classified within a tier will receive the support services as defined by that tier. The level of support for these Instances is described in the Service Tier Matrix, including the entry requirements, monitoring, storage requirements to enable disaster recovery objectives, and service levels. The deployment of a new Server Instance must be approved by a DIR Customer in accordance with the established process and billing triggers aligned with the CMDB status fields prior to the inclusion of the new Server Instance in the DIR Customer’s monthly Charges. Service Provider will develop such processes and billing triggers for the deployment of new Server Instances, including during Refresh and Transformation, and for the simultaneous decommission of the existing Server Instance, for inclusion in the Service Management Manual. In particular, there shall be no overlap in billing when a new Server Instance replaces an existing Server Instance during Transformation or Refresh except where approved in advance by the DIR Customer (e.g. for extended user testing cycles or application remediation). The dates for commencement and/or cessation of billing shall all be recorded in the CMDB and validated by the DIR Customer. The decommission of the existing Server Instance will be set to the same date the new Server Instance is deployed, operational and in service for Customer use in the destination environment. Service Provider will not charge duplicative Server Instance ARCs due to the planned Data Center and Server Consolidation projects, as support costs for such Instances are included in Transition and Transformation Charges set forth in Attachment 4-A. Server Equipment and Software installed during the consolidation projects shall be charged as set forth in Section 10. When Service Provider establishes duplicative Instances during a Server consolidation or Data Center consolidation, Service Provider will provide DIR with reasonable notice of the testing period to accept such Instance. DIR or DIR Customers shall exercise commercially reasonable efforts to test the new Instance promptly, which shall be within fifteen...
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Infrastructure Stack Software. Means Antivirus Software, Infrastructure Management Software, Operating Software, and Utility / Monitoring & Management Software used in the operation of Service Tier Matrix Servers.
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Infrastructure Stack Software described in Attachment 4-B, tab “Server Software”. Instances are counted on the last day of the calendar month, and counts are adjusted to include any Instance in service for at least one (1) day of the calendar month. One (1) Instance in service for at least one day of a calendar month equals one RU. Instances shall be classified by DIR as Gold, Silver, or Bronze, each as determined using the Service Tier methodology described in Attachment 4-E. An Instance classified within a tier will receive the support services as defined by that tier. The level of support for these Instances is described in the Service Tier Matrix, including the entry requirements, monitoring, storage requirements to enable disaster recovery objectives, and service levels. All billing must be in accordance with the established process and billing triggers described in the Service Management Manual.
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Examples of Infrastructure Stack Software in a sentence

  • The charges for this Resource Unit are inclusive of all labor, Utility Server Infrastructure Stack Software, Equipment, maintenance, setup, authorization system integration and quota management services, and Systems management to support services and project activities (including installation and discontinuance) required to manage, maintain, and enhance the file and print services.

  • Email Accounts are inclusive of all labor, Utility Server Infrastructure Stack Software, Equipment, maintenance and Systems management to support services and project activities (including installation and discontinuance) required to manage, maintain, and enhance the email environments.

  • Email Accounts Email Accounts are inclusive of all labor, Utility Server Infrastructure Stack Software including Email Software (e.g. Microsoft Exchange), Equipment, maintenance and Systems management to support services and project activities (including installation and discontinuance) required to manage, maintain, and enhance the email services environments.


More Definitions of Infrastructure Stack Software

Infrastructure Stack Software. Means Antivirus Software, Infrastructure Management Software, Operating Software, and Utility / Monitoring & Management Software used in the operation of Service Tier Matrix Servers. Initial Test or Initial Test Environment Means the system environment that closely simulates Development; it is the first stage of testing and is often subject to numerous changes. DIR Customers may have more than one Initial Test Environment. In-Scope Means those Services or resources that are the subject of Service Provider's obligations under the Agreement. Instance Means one running OS kernel process that manages: (i) all of or a discrete subset of the Server's persistent storage (disk), volatile storage (memory), and central processing units; and (ii) a single list of processes (process table). Depending on the Server's configuration, one or more Instance may run on a single application physical Server. Instances in a clustered configuration shall be deemed to be discrete Instances, though each Instance within a cluster shall accommodate different tiers , depending on DIR requirements. In accordance with Exhibit 4, certain Operating System Instances shall be classified by DIR by the variables as described in the Server Service Tier Matrix document attached as Attachment 4-E. Interagency Agreement Means an agreement, as authorized by Chapter 771, Texas Government Code, entered into between DIR and any DIR Customer pursuant to which Services are provided to such DIR Customer. IRS Means the Internal Revenue Service; a division of the U.S. Treasury Department responsible for collecting taxes. Term Definition IT Management Customer Satisfaction Survey Means the survey delivered to DIR Customer IT Management, including but not limited to DIR Customer Representatives and Statewide Technology Services Advisory Council members. Integrated Test Lab (ITL) The ITL enables DCS Customer DR testing on compatible equipment without affecting those environments that will be repurposed in the event of an actual disaster. The equipment in the ITL is not available at time of disaster as recovery equipment for DCS Customer Applications DR Target systems. The DR Target Systems are typically designated Test and/or Development systems that are repurposed in the event of a disaster to become Production systems.
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Infrastructure Stack Software. Means Antivirus Software, Infrastructure Management Software, Operating Software, and Utility / Monitoring & Management Software used in the operation of Service Tier Matrix Servers. Initial Term Has the meaning given in Section 3.1 of the Agreement. Term Definition Initial Test or Initial Test Environment Means the system environment that closely simulates Development; it is the first stage of testing and is often subject to numerous changes. DIR Customers may have more than one Initial Test Environment. In-Scope Means those Services or resources that are the subject of Service Provider's obligations under the Agreement. Instance Means one running OS kernel process that manages: (i) all of or a discrete subset of the Server's persistent storage (disk), volatile storage (memory), and central processing units; and (ii) a single list of processes (process table). Depending on the Server's configuration, one or more Instance may run on a single application physical Server. Instances in a clustered configuration shall be deemed to be discrete Instances, though each Instance within a cluster shall accommodate different tiers , depending on DIR requirements. In accordance with Exhibit 4, certain Operating System Instances shall be classified by DIR by the variables as described in the Server Service Tier Matrix document attached as Attachment 4-E. Interagency Agreement Means an agreement, as authorized by Chapter 771, Texas Government Code, entered into between DIR and any DIR Customer pursuant to which Services are provided to such DIR Customer. IRS Means the Internal Revenue Service; a division of the U.S. Treasury Department responsible for collecting taxes. IT Management Customer Satisfaction Survey Means the survey delivered to DIR Customer IT Management, including but not limited to DIR Customer Representatives and Statewide Technology Services Advisory Council members. IVR Means Interactive Voice Response. Key Measurements Means those Service Levels for which no Service Level Credit is payable, and are described in Attachment 3-B. Key Service Provider Personnel Means the Service Provider Personnel filling the positions designated in Attachment 5-A as Key Service Provider Personnel. Laws Means all federal, state and local laws, statutes, ordinances, regulations, rules, executive orders, circulars, opinions, interpretive letters and other official releases of or by any government, or any authority, department or agency thereof. Legacy Data Centers Means the...
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Infrastructure Stack Software described in Attachment 4-B, tab “Server Software”. Instances are counted on the last day of the calendar month, and counts are adjusted to include any Instance in service for at least one (1) day of the calendar month. One (1) Instance in service for at least one day of a calendar month equals one RU. Instances shall be classified by DIR as Gold, Silver, or Bronze, each as determined using the Service Tier methodology described in Attachment 4-E, and shall remain in such classification for at least ninety (90) days. An Instance classified within a tier will receive the support services as defined by that tier. The level of support for these Instances is described in the Service Tier Matrix, including the entry requirements, monitoring, storage requirements to enable disaster recovery objectives, and service levels. The deployment of a new Server Instance must be approved by a DIR Customer in accordance with the established process and billing triggers aligned with the CMDB status fields prior to the inclusion of the new Server Instance in the DIR Customer’s monthly Charges. In particular, there shall be no overlap in billing when a new Server Instance replaces an existing Server Instance during Consolidation or Refresh except as described in the billing trigger The dates for commencement and/or cessation of billing shall all be recorded in the CMDB and validated by the DIR Customer. Unless otherwise requested by a DIR Customer, the decommission of the existing Server Instance will be set to the same date the new Server Instance is deployed, operational and in service for DIR Customer use in the destination environment. When Service Provider establishes duplicative Instances during a Server consolidation or Data Center consolidation, Service Provider will provide DIR with reasonable notice of the testing period to accept such Instance. DIR or DIR Customers shall exercise commercially reasonable efforts to test the new Instance promptly, which shall be within thirty (30) calendar days . If UAT exceeds thirty
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Related to Infrastructure Stack Software

  • System Software means Software that provides the operating and management instructions for the underlying hardware and other components, and is identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Systems Software. Such System Software includes, but is not restricted to, micro-code embedded in hardware (i.e., “firmware”), operating systems, communications, system and network management, and utility software.

  • Infrastructure means infrastructure serving the County and improved or unimproved real estate and personal property, including machinery and equipment, used in the operation of the Project, within the meaning of Section 4-29-68 of the Code.

  • Tyler Software means our proprietary software, including any integrations, custom modifications, and/or other related interfaces identified in the Investment Summary and licensed by us to you through this Agreement. • “we”, “us”, “our” and similar terms mean Xxxxx. • “you” and similar terms mean Client.

  • Computer System means a computer and all input, output, processing, storage, off-line media libraries, and communication facilities which are connected to the computer and which are under the control and supervision of the operating system(s) or application(s) software used by the ASSURED.

  • Computer Hardware and Software means all of each Loan Party’s and each of its Subsidiary’s rights (including rights as licensee and lessee) with respect to (a) computer and other electronic data processing hardware, including all integrated computer systems, central processing units, memory units, display terminals, printers, computer elements, card readers, tape drives, hard and soft disk drives, cables, electrical supply hardware, generators, power equalizers, accessories, peripheral devices and other related computer hardware; (b) all software and all software programs designed for use on the computers and electronic data processing hardware described in clause (a) above, including all operating system software, utilities and application programs in whatsoever form (source code and object code in magnetic tape, disk or hard copy format or any other listings whatsoever); (c) any firmware associated with any of the foregoing; and (d) any documentation for hardware, software and firmware described in clauses (a), (b) and (c) above, including flow charts, logic diagrams, manuals, specifications, training materials, charts and pseudo codes.

  • SAP Group Software means (i) any and all software products listed on the Price List as well as any SAP SDK which are provided by SAP or any other member of the SAP Group to Partner or to an End User (either directly or indirectly via Partner) under any part of this Agreement all as developed by or for the SAP Group; (ii) any new releases, updates or versions thereof made available through unrestricted shipment pursuant to Maintenance Services or warranty obligation by any member of the SAP Group; and (iii) any complete or partial copies of any of the foregoing.

  • Business Software means with respect to a Licensor, all Software to the extent Controlled by such Licensor or any of its Affiliates as of the Effective Date, which Software is reasonably required as of the Effective Date for the conduct of (i) the Agriculture Business if the Licensee is AgCo, including as listed on section (i) of Schedule Q, or (ii) the Materials Science Business if the Licensee is MatCo, including as listed on section (ii) of Schedule Q, in each case (in respect of the foregoing (i) and (ii)), only if and to the extent such Licensee and its Affiliates have not been granted a license or other rights to use such Software under the Separation Agreement or any other Ancillary Agreement. Notwithstanding the foregoing, Business Software expressly excludes any and all Excluded IP.

  • Software means computer programs, whether in source code or object code form (including any and all software implementation of algorithms, models and methodologies), databases and compilations (including any and all data and collections of data), and all documentation (including user manuals and training materials) related to the foregoing.

  • Customized Software or “Customization” means any Application Software code modified or amended on behalf of the Customer. Setting of parameters, parameterization or configuration is not a Customization.

  • SAP Software means: (i) any and all software products and Cloud Services licensed to Customer under the License Agreement as specified in software order forms or Cloud Service Order Forms (or other order forms, schedules or appendices as applicable) thereto; (ii) any new releases, updates or versions thereof made available through unrestricted shipment pursuant to the respective support agreement or warranty obligation and (iii) any complete or partial copies of any of the foregoing.

  • Computer software means computer programs, source code, source code listings, object code listings, design details, algorithms, processes, flow charts, formulae, and related material that would enable the software to be reproduced, recreated, or recompiled. Computer software does not include computer databases or computer software documentation.

  • Digital Cross Connect System or "DCS" is a function which provides automated Cross Connection of Digital Signal Level 0 (DS0) or higher transmission bit rate digital channels within physical interface facilities. Types of DCS include but are not limited to DCS 1/0s, DCS 3/1s, and DCS 3/3s, where the nomenclature 1/0 denotes interfaces typically at the DS1 rate or greater with Cross Connection typically at the DS0 rate. This same nomenclature, at the appropriate rate substitution, extends to the other types of DCS specifically cited as 3/1 and 3/3. Types of DCS that cross connect Synchronous Transport Signal level 1 (STS-1 s) or other Synchronous Optical Network (SONET) signals (e.g., STS-3) are also DCS, although not denoted by this same type of nomenclature. DCS may provide the functionality of more than one of the aforementioned DCS types (e.g., DCS 3/3/1 which combines functionality of DCS 3/3 and DCS 3/1). For such DCS, the requirements will be, at least, the aggregation of requirements on the "component" DCS. In locations where automated Cross Connection capability does not exist, DCS will be defined as the combination of the functionality provided by a Digital Signal Cross Connect (DSX) or Light Guide Cross Connect (LGX) patch panels and D4 channel banks or other DS0 and above multiplexing equipment used to provide the function of a manual Cross Connection. Interconnection is between a DSX or LGX to a Switch, another Cross Connection, or other service platform device.

  • Embedded Software means one or more software applications which permanently reside on a computing device.

  • Server Software means software that provides services or functionality on a computer acting as a server.

  • Computer Systems means computers and associated input and output devices, data storage devices, networking equipment, and back up facilities:

  • Commercial Software means Software developed or regularly used that: (i) has been sold, leased, or licensed to the general public; (ii) has been offered for sale, lease, or license to the general public; (iii) has not been offered, sold, leased, or licensed to the public but will be available for commercial sale, lease, or license in time to satisfy the delivery requirements of this Contract; or (iv) satisfies a criterion expressed in (i), (ii), or (iii) above and would require only minor modifications to meet the requirements of this Contract.

  • Standard Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Standard Software.

  • Network Interface Device or "NID" is a Network Element (including all of its features, functions and capabilities) that includes any means of Interconnection of End User Customer premises wiring to Qwest's distribution plant, such as a cross connect device used for that purpose. "New Service Provider" means the Party to which an End User Customer switches its local Exchange Service or the Party to which an End User Customer is porting its telephone number(s).

  • Computer software documentation means owner's manuals, user's manuals, installation instructions, operating instructions, and other similar items, regardless of storage medium, that explain the capabilities of the computer software or provide instructions for using the software.

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated by Customer or through the use of third-party services.

  • Customer Software means software which is owned by or licensed to the Customer;

  • online interface means any software, including a website, part of a website or an application, that is operated by or on behalf of an economic operator, and which serves to give end users access to the economic operator's products;

  • Custom Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Custom Software.

  • Hosted Software means the software owned and controlled by Vendor or Vendor’s third-party contractor that supports the Hosted Software Services.

  • Developed Software means software specifically designed for the Principal under the Contract. Depending how advanced its development is, it may be either a Product or a Service or both.

  • Application Software means Software formulated to perform specific business or technical functions and interface with the business or technical users of the System and is identified as such in Appendix4 of the Contract Agreement and such other Software as the parties may agree in writing to be Application Software.