Examples of Severity Level 2 Incident in a sentence
Where the Customer becomes aware of an Incident; the Customer Contact will report any Severity Level 1 Incidents and Severity Level 2 Incidents via telephone to the Service Desk, otherwise if the Severity Level 1 Incidents or Severity Level 2 Incident is not reported via telephone it will be deemed a Severity Level 3 Incident.
Whenever requested by the DCC (acting reasonably), the Contractor shall, at intervals of no more than 1 hour, provide to the DCC an up-to-date status report with respect to any Severity Level 1 or Severity Level 2 Incident.
Service Level Service Level Target Service Request Response Time Service Level The Service Request Response Time Service Level measures the elapsed time taken for Oracle to acknowledge the receipt of an SR for a Severity Level 1 or Severity Level 2 Incident affecting a Production Environment (“Time to Respond”).
Severity Level 2 Incident can only be reported through EVS Hotline.• “Severity Level 3” is either (i) where an Incident results in the failure of minor feature or function of the Equipment which is then not operating optimally causing minor or irritating issues for Customer’s business operation or (ii) a question or request for documentation or information regarding the Equipment.
If a Severity Level 1 or Severity Level 2 Incident is identified and appropriately triaged and classified by both Contractor and City during the test environment deployment test window, Contractor shall correct the SaaS Incident.