Appeals and Complaints. All appeals and complaints will be forwarded to the Administrative Services Division Manager. If the referral/application/case represents a conflict of interest for that individual, the referral/application/case may be forwarded to a supervisor, manager, or director. The director may ask that the appeal be managed by the County Attorney’s Office or another county.
Appeals and Complaints. A. Contacting Community Health Options® (Health Options) Member Services Health Options’ Member Services Associates are available to assist Members in the resolution of complaints. If you have a complaint, we recommend that you contact a Member Services Associate before filing an Appeal. Sometimes, an issue is caused by a minor error or problem that can be resolved by a Member Services Associate without having to go through the Appeal process. You may file an Appeal at any time. You may make a complaint by calling Member Services at 1-855-624-6463 (TTY/TDD: 711). You can also make a written complaint by mailing or faxing it to: Community Health Options Attn: Member Services Mail Stop 100 P.O. Box 1121 Lewiston, ME 04243 Fax: 000-000-0000 After we receive your complaint, a Member Services Associate will look into it and respond. Please contact Member Services if you have questions. Health Options will respond to you as quickly as we can. Most complaints can be investigated and responded to within 30 days. If you disagree with our response, you may be able to file an Appeal. If you are not satisfied with the results of your Complaint or Appeal, you have the right to submit a complaint to the Maine Bureau of Insurance: Maine Bureau of Insurance 00 Xxxxx Xxxxx Xxxxxxx Xxxxxxx, XX 00000 Telephone: 0-000-000-0000 (within Maine) or 0-000-000-0000 (outside Maine)
Appeals and Complaints. 7.1 Complainants should refer to our Complaints Policy and follow the steps described. This procedure has been produced to help the College resolve any complaints you may have as promptly, fairly and amicably as possible.
Appeals and Complaints. I acknowledge that I understand that as a student I have the right to appeal or submit complaints through the appropriate University Office. Student Appeals & Complaints and I have been provided access to this information. Southern Methodist University Division of Enrollment Services Xxxxx Xxx Xxxxxxx Student Services Building 0000 Xxxxxxx Xxxx PO Box 750181 Dallas, TX 75275 - 0181 000-000-0000 000-000-0000 FAX xxxxx_xxxx@xxx.xxx Name: SMU ID:
Appeals and Complaints. A. Basic Principle 139 XXXXX's goal is to resolve issues between XXXXX and the XXX amicably. 140 There shall be a "culture of conversation" (in German "Gespr chskultur", in French "culture de communication") which includes a culture of trust and cooperation, aiming at reducing confrontation and formal steps. Hence, before taking resort to steps like lodging an appeal or complaint or mediation or arbitration, or steps towards termination, or before formally raising a claim for damages, the affected Party shall whenever possible take the issue up openly and in good faith with the other Party, giving a mutual opportunity to understand and to remove misunderstandings, to cure amicably, and to resolve the issue in mutual trust and co-operation. The Parties agree to engage in such "culture of conversation" broadly and for whatever issues may arise during the term of this Agreement. 141 GLEIF is in particular aware that during Accreditation, views of GLEIF and the Candidate XXX might differ, and that taking recourse to mediation and arbitration as set out in Chapter XVII should be confined as well as reasonably possible. 142 Further, XXXXX wishes to establish a mechanism for both itself and for the XXX, as well as for third parties to submit complaints of whatever nature relating to the XXX or GLEIF, respectively. 143 The following Sub-Chapters set out the rules that shall govern.
Appeals and Complaints. Xxxxx Group seeks to provide a safe and professional learning environment free from discrimination. What is a complaint: A Complaint arises when a client/student is not satisfied with an aspect of Xxxxx Group services and requests action to be taken to resolve the matter. The person making the complaint (“the complainant”) will have to be identified to the person complained about (“the respondent”), unless the facts of the complaint are not disputed. What is an appeal: An Appeal arises when a client/student is not satisfied with a decision that Xxxxx Group has made. An Appeal can relate to assessment decisions but they can also relate to other decisions such as a decision to exclude a learner from a program. The person making the appeal (“the appellant”) will have to be identified to the person complained about (“the respondent”), unless the facts of the appeal are not disputed. Procedure: (Contact Xxxxx Group for full details) Our procedures for handling client/student complaints are based on confidentiality, impartiality, procedural fairness, protection from victimization and prompt resolution. The process for clients and student’s who wish to make a complaint is outlined in the document Where appropriate, complaints will be resolved at the lowest level of management, however Xxxxx Group recognises that some complaints are most appropriately dealt with at a more senior level, e.g., complaints of victimization or unlawful discrimination or harassment, complaints that could lead to finding of misconduct or disciplinary action being taken against a staff member or student. Procedural fairness will be observed in all aspects of handling a complaint. In practice, this means that all parties to a complaint will be informed of the complaint, the specific allegations being made, and all parties will be given the opportunity to respond to any allegations made. Procedural fairness usually requires that the complainant must be willing to be identified, unless the facts of the matter are not in dispute, or where the matter involves allegations of corruption. Employees, Contractors and Partners have a responsibility to respond to complaints within a reasonable timeframe. Complaints will be responded to as quickly as possible in the circumstances and complainants will be advised of the proposed timeframe for resolution. Unless a complaint is unusually complex or involves allegations of misconduct, we will achieve resolution of a complaint within 4 weeks of the complai...
Appeals and Complaints. The HCA requires an Appeals and Complaints administrative service to administer, document, and track first-level and second level Appeals, Independent Review Organization (IRO) requests, pre-authorizations, Complaints, and related issues, and to process associated correspondence in compliance with all applicable laws. The UMP Plans are not ERISA plans, but state-sponsored health plans subject to applicable provisions of Washington law, including RCW 41.05.017, which includes part of the Washington State Health Care Patient Bill of Rights. HCA reserves the right to customize all Appeals and Complaints communications and processes. Unless otherwise required by HCA, the Contractor shall administer an Appeals and Complaint process consistent with the remainder of this Section.
Appeals and Complaints. 13.1 Every client has the right to have services performed within the agreed scope in such a way that expectations and requirements are fulfilled. In case of non-fulfillment, AISC requests information necessary for improvements. In case of a difference of opinion with assessors or AISC itself, each client has the right to submit an appeal or a complaint against a decision.
Appeals and Complaints. Clients wishing to complain or appeal about the decisions of TSL CSI shall do so in accordance with the TSL CSI Complaints and Appeals Processes which may change from time to time and are available on request or posted on the TSL CSI’s web site.
Appeals and Complaints. A. Basic Principle 106. XXXXX's goal is to resolve issues between GLEIF and the Qualified vLEI Issuer amicably. Hence, before taking resort to steps like lodging an appeal or complaint or mediation or arbitration, or steps towards termination, or before formally raising a claim for damages, the affected Party shall whenever possible take the issue up openly and in good faith with the other Party, giving a mutual opportunity to understand and to remove misunderstandings, to cure amicably, and to resolve the issue in mutual trust and co-operation.
