Communication Standards. All written material provided to Members or potential Members, including, but not limited to, all Marketing materials, plan booklets, descriptions and information, instructional materials, policies and procedures disclosures, notices and handbooks must meet requirements specified under 42 C.F.R. § 438.10, 45 C.F.R. Part 92, and the following requirements:
1. Documents are comprehensive yet written to meet a Xxxxxx-Xxxxxxx, or other Division-approved standard, total readability level at or below the sixth (6th) grade level of reading comprehension. Materials must set forth the Xxxxxx-Xxxxxxx, or other approved standard, score and certify compliance with this standard. These requirements shall not apply to language that is mandated by Federal or State laws, regulations or agencies.
2. Documents are available in the prevalent non-English languages in the State of Mississippi, which is defined as five percent (5%) of the Contractor’s enrolled Members who speak a common, non-English language, in compliance with the Division’s Limited English Proficiency Policy.
3. Documents contain font size no smaller than 12 point.
4. Documents can be easily made available in alternative formats and electronically by the Contractor and are available upon request and in an appropriate manner that takes into consideration the special needs of those who, for example, are visually limited, in accordance with 42 C.F.R. § 438.10(d)(6)(iii).
5. Documents include large print taglines and information on how to request auxiliary aids and services, including the provision of the materials in alternative formats. Large print means printed in a font size no smaller than 18 point.
6. Significant publications and communications, including small-sized significant publications and communications, shall contain the notices and taglines required by 45 C.F.R. § 92.8. Member information required under 42 C.F.R. § 438.10 may be provided electronically by the Contractor provided that all of the conditions established by 42 C.F.R. § 438.10(c)(6) are met. All Enrollment, Disenrollment and educational documents and materials made available to Members by the Contractor must be submitted to the Division for review and approval thirty
Communication Standards. The Contractor shall participate in the Division’s efforts to promote the delivery of services in a culturally competent manner to all enrollees including those with limited English proficiency and diverse cultural and ethnic backgrounds. The Contractor shall ensure that documents for its membership, such as the enrollee handbook, are comprehensive yet written to comply with readability requirements. For the purposes of this Contract, no program information document shall be used unless it achieves a Xxxxxx-Xxxxxxx total readability level that does not exceed the sixth (6th) grade level of reading comprehension. The document must set forth the Xxxxxx-Xxxxxxx score and certify compliance with this standard. (These requirements shall not apply to language that is mandated by Federal or State laws, regulations or agencies.) Additionally, the Contractor shall ensure that written membership material is available in alternative formats and in an appropriate manner that takes into consideration the special needs of those who, for example, are visually limited. [42 CFR § 438.10(d)(1)(ii)] The Contractor must make available enrollee handbooks in languages other than English when five percent (5%) of the Contractor’s enrolled population is non-English speaking and speaks a common language. The Contractor must institute a mechanism for all enrollees who do not speak English to communicate effectively with their primary care provider and with Contractor staff and subcontractors. Oral interpretation services must be available to ensure effective communication regarding treatment, medical history, or health education. [42 CFR § 438.10(c)(4)] Trained professionals shall be used when needed where technical, medical, or treatment information is to be discussed with the enrollee, a family enrollee or a friend. In addition, the Contractor must provide TTY/TDD services for the hearing impaired. All enrollment, disenrollment and educational documents and materials made available to Coordinated Care enrollees by the Contractor must be submitted to the Division for its review annually, unless specified elsewhere in this contract.
Communication Standards. All written material provided to Members or potential Members, including all Marketing materials, plan booklets, descriptions and information, instructional materials, policies and procedures disclosures, notices and handbooks must meet requirements specified under 42 C.F.R. § 438.10 and meet the following requirements:
1. Documents are comprehensive yet written to meet a Xxxxxx-Xxxxxxx, or other Division-approved standard, total readability level that does not exceed the sixth (6th) grade level of reading comprehension. Materials must set forth the Xxxxxx- Xxxxxxx, or other approved standard, score and certify compliance with this standard. (These requirements shall not apply to language that is mandated by Federal or State laws, regulations or agencies.)
2. Documents are available in the prevalent non-English languages in the State of Mississippi, which is defined as five percent (5%) of the Contractor’s enrolled Members who speak a common, non-English language, in compliance with the Division’s Limited English Proficiency Policy.
3. Documents are available in alternative formats and in an appropriate manner that takes into consideration the special needs of those who, for example, are visually limited in accordance with 42 C.F.R. § 438.10(d)(1)(ii). All Enrollment, Disenrollment and educational documents and materials made available to Members by the Contractor must be submitted to the Division for review and approval prior to release, unless specified elsewhere in this Contract. The Contractor must review all materials on an annual basis and provide a list of these materials to the Division annually indicating the review date. If the Contractor revises these materials, the Contractor will submit the updated materials to the Division for review and approval highlighting and using a redlined format for changes. The Contractor must meet the Division’s required time frames for the submission of Deliverables in the event that requested Deliverables do not have a submission time frame specified, in accordance with Section 10.U, Deliverables, of this Contract. In such cases, the Division will specify the time frame for submission of Deliverables. The Division will notify the Contractor of the time frame it will require for review of Deliverables. The Contractor shall also make verbal interpretation services available free of charge to each Member for all non-English languages and shall institute a mechanism for all Members who do not speak English to commun...
Communication Standards. The Contractor shall coordinate with the Division to develop both content and distribution schedules for any Contractor member communications relative to live operations of the Division’s PBA. All other language not modified as stated herein for Section 6.F shall remain unchanged and in full force and effect.
Communication Standards. 1. Contractor shall submit a monthly report to TIO on the last work day of each month during the effective Term of this Contract (“Monthly Report”). The Monthly Report shall include a summary of the current status of the Work, a summary of the completed Work (including, but not limited to, the percentage of Work completed to date for all portions of the Work in progress), a list of all issues with the Work (resolved, unresolved, new, and potential issues), and proposed corrective action (if any).
2. TIO staff shall be available for questions and meetings, as necessary, for the duration of the Contract.
Communication Standards. All written material provided to Members or potential Members, including all Marketing materials, plan booklets, descriptions and information, instructional materials, policies and procedures disclosures, notices and handbooks must meet requirements specified under 42 C.F.R. § 438.10 and meet the following requirements:
1. Documents are comprehensive yet written to meet a Xxxxxx-Xxxxxxx, or other DOM- approved standard, with a total readability level that does not exceed the sixth (6th) grade level of reading comprehension. Materials must set forth the Xxxxxx-Xxxxxxx, or other approved standard, score and certify compliance with this standard. (These requirements shall not apply to language that is mandated by Federal or State laws, regulations or agencies.)
2. Documents are available in the prevalent non-English languages in the State of Mississippi, which is defined as five percent (5%) of Contractor’s enrolled Members who speak a common, non-English language, in compliance with DOM’s Limited English Proficiency Policy.
3. Documents are available in alternative formats and in an appropriate manner that takes into consideration the special needs of those who, for example, are visually limited in accordance with 42 C.F.R. § 438.10(d)(1)(ii). All Enrollment, Disenrollment and educational documents and materials made available to Members by Contractor must be submitted to DOM for review and approval thirty
Communication Standards. Because the governing board must operate autonomously and hold decision-making authority for the School, SCSC staff will communicate directly with the governing board and the School’s designated highest-level administrator. To respect the governing board’s autonomy and ensure consistent and clear communications, SCSC staff will avoid communications with School vendors, including NHA, outside the presence of at least one member of the School’s governing board.
Communication Standards. Communication between XX Xxxxxx Remodeling and Subcontractors should be clear and concise. Contractor is to respond to XX Xxxxxx Remodeling within an acceptable time period. Failure to respond within a timely manner may result in lost job opportunity or termination of Agreement.
Communication Standards. Eligible adults should be open to, and accessible to one another, and to all parishioners.
Communication Standards. The Contractor shall participate in the Division’s efforts to promote the delivery of services in a culturally competent manner to all enrollees including those with limited English proficiency and diverse cultural and ethnic backgrounds. The Contractor shall ensure that documents for its membership, such as the enrollee handbook, are comprehensive yet written to comply with readability requirements. For the purposes of this Contract, no program information document shall be used unless it achieves a Xxxxxx total readability level of eighth grade educational level or below. The document must set forth the Xxxxxx score and certify compliance with this standard. (These requirements shall not apply to language that is mandated by Federal or State laws, regulations or agencies.) Additionally, the Contractor shall ensure that written membership material is available in alternative formats and in an appropriate manner that takes into consideration the special needs of those who, for example, are visually limited. [42CFR438.10(d)(1)(ii)] The Contractor must make available enrollee handbooks in languages other than English when five percent (5%) of the Contractor’s enrolled population is non-English speaking and speaks a common language. The Contractor must institute a mechanism for all enrollees who do not speak English to communicate effectively with their primary care provider and with Contractor staff and subcontractors.
