Customer Contact Centre Sample Clauses

Customer Contact Centre. The following are the shifts as defined for the Customer Contact Centre. However, if the need arises for the Company to implement any additional shifts, the Company will engage in discussions with the Union prior to its implementation. Monday to Thursday 7:30 a.m. to 3:30 p.m. 1/2 hour lunch Friday
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Customer Contact Centre. 7.1 Inquiries or complaints may be made in person, in writing, by post, fax, email or by telephone. 7.2 For purpose of making an inquiry or reporting a complaint, any of the following contact channels may be used: SMS number: 22522 WhatsApp number: +000000000000 Telephone: +000 000 000000/ +000 000 000000/ +000 00 0000000 Email: xxxxxxxxxxxxx@xxxxxxxx.xxx. 7.3 You should bring your complaint to our attention with your contact information, and we will aim to deal with any complaints promptly and fairly. A copy of our complaint’s procedure is available on request from any branch or our Contact Centre. 7.4 KCB Bank will take all measures within its means to resolve your complaints within a reasonable time. All complaints will be handled in accordance with the Bank’s complaints handling procedures. Where a notification regarding your complaint or any other matter is expected from the Bank but not received, you may make a further complaint within a reasonable time after non-receipt of such notification. 7.5 Applicable tariffs will be charged by your telephone and internet service provider(s) when communicating with the Customer Care Centre.
Sample 1Sample 2
Customer Contact Centre. 7.1 Inquiries or complaints may be made in person, in writing, by post, fax, email or by telephone. 7.2 For purpose of making an inquiry, seeking clarification and/or reporting a complaint, any of the following contact channels may be used: SMS number: 22522 WhatsApp number: +000000000000 Telephone: +000 000 000000/ +000 000 000000/ +000 00 0000000 Email: xxxxxxxxxxxxx@xxxxxxxx.xxx. 7.3 You should bring your complaint to our attention with your contact information, and we will aim to deal with any complaints promptly and fairly. A copy of our complaint’s procedure is available on request from any branch or our Contact Centre. 7.4 KCB Bank will take all measures within its means to resolve your complaints within a reasonable time. All complaints will be handled in accordance with the Bank’s complaints handling procedures. Where a notification regarding your complaint or any other matter is expected from the Bank but not received, you may make a further complaint within a reasonable time after non-receipt of such notification. 7.5 Applicable tariffs will be charged by your telephone and internet service provider(s) when communicating with the Customer Care Centre.
Sample 1
Customer Contact Centre. 8.1 Complaints and Inquiries may be made in person, in writing, by post, fax, email or by telephone. For purpose of reporting a complaint or making an inquiry, the following may be used: SMS number 22522 and WhatsApp number +000000000000 or you can contact us by via our Customer Care contacts on xxxxxxxxxxxxx@xxxxxxxx.xxx, +000 000 000000, +000 000 000000, +000 00 0000000. 8.2 If you are unhappy with any aspect of the Services or products provided under this Terms, we have procedures in place to deal with your concerns effectively. 8.3 You should bring your complaint to our attention with the contact information, and We will aim to deal with any complaints promptly and fairly. A copy of our complaint’s procedure is available on request from any branch or our Contact Centre. 8.4 The Bank will take all measures within its means to resolve your complaints within a reasonable time. All complaints will be handled in accordance with the Bank’s complaints handling procedures, which are available on request from any Bank Branch or the Customer Care Centre. Where a notification regarding your complaint or any other matter is expected from the Bank but not received, you may make a further complaint within a reasonable time after non-receipt of such notification. 8.5 Applicable tariffs will be charged by your telephone and internet service provider(s) when communicating with the Customer Care Centre.
Sample 1
Customer Contact Centre. 13.1. SRT shall maintain for the Term a branded customer contact system which will provide a wide range of retailing and information provision services for Passenger Services including telesales, provision of telephone services for Disabled Persons and customer services activities. This customer contact system is to be for rail enquiries in respect of Passenger Services (and (subject to paragraph 13.2) enquiries relating to the Caledonian Sleeper Franchise) and is not to be promoted by SRT as dealing with other enquiries. SRT shall use reasonable endeavours to make the availability of such facility known to both customers and potential customers in Scotland, UK and internationally. 13.2. SRT shall offer the Caledonian Sleeper Franchisee the services of the customer contact system referred to in paragraph 13.1 on reasonable commercial terms. 13.3. The facility to be provided shall be at least dual-language (English and Scottish Gaelic) shall provide direct and detailed advice and assistance to passengers or potential passengers. Those offering such advice and assistance shall demonstrate an excellent knowledge of the geography of Scotland and the Scottish rail network.
Sample 1
Customer Contact Centre. 13.1. The Franchisee shall establish and create and maintain for the Franchise Term a branded customer contact system which will provide a wide range of retailing and information provision services for Passenger Services including telesales, provision of telephone services for Disabled Persons and customer services activities. This customer contact system is to be for rail enquiries in respect of Passenger Services (and (subject to paragraph 13.2) enquiries relating to the Caledonian Sleeper Franchise) and is not to be promoted by the Franchisee as dealing with other enquiries. The Franchisee shall use reasonable endeavours to make the availability of such facility known to both customers and potential customers in Scotland, UK and internationally. 13.2. The Franchisee shall offer the Caledonian Sleeper Franchisee the services of the customer contact system referred to in paragraph 13.1 on reasonable commercial terms. 13.3. The facility to be provided shall be at least dual-language (English and Scottish Gaelic) shall provide direct and detailed advice and assistance to passengers or potential passengers. Those offering such advice and assistance shall demonstrate an excellent knowledge of the geography of Scotland and the Scottish rail network.
Sample 1

Related to Customer Contact Centre

  • Customer Contact During the delivery phase of a Project Supplier may have direct communication with a Customer, limited solely to those communications necessary to affect provision of Services and/or Deliverables.

  • Customer Contacts CLEC, or CLEC's authorized agent, are the single point of contact for its End User Customers' service needs, including without limitation, sales, service design, order taking, Provisioning, change orders, training, maintenance, trouble reports, repair, post-sale servicing, Billing, collection and inquiry. CLEC will inform its End User Customers that they are End User Customers of CLEC. CLEC's End User Customers contacting Qwest will be instructed to contact CLEC, and Qwest's End User Customers contacting CLEC will be instructed to contact Qwest. In responding to calls, neither Party will make disparaging remarks about the other Party. To the extent the correct provider can be determined, misdirected calls received by either Party will be referred to the proper provider of Local Exchange Service; however, nothing in this Agreement shall be deemed to prohibit Qwest or CLEC from discussing its products and services with CLEC's or Qwest's End User Customers who call the other Party. 10.1 In the event Qwest terminates Service to CLEC for any reason, CLEC will provide any and all necessary notice to its End User Customers of the termination. In no case will Qwest be responsible for providing such notice to CLEC's End User Customers.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Contact Us In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:

  • Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are described in the SLA.

  • Contact Points Each Party shall designate a contact point to facilitate communications between the Parties on any matter covered by this Agreement.

  • LICENSE HOLDER CONTACT INFORMATION This notice is being provided for information purposes. It does not create an obligation for you to use the broker’s services. Please acknowledge receipt of this notice below and retain a copy for your records.

  • Telephone Services All telegraph, telephone, and communication connections which Tenant may desire outside the Premises shall be subject to Landlord’s prior written approval, in Landlord’s sole discretion, and the location of all wires and the work in connection therewith shall be performed by contractors approved by Landlord and shall be subject to the direction of Landlord, except that such approval is not required as to Tenant’s cabling from the Premises in a route designated by Landlord to any telephone cabinet or panel provided for Tenant’s connection to the telephone cable serving the Building, so long as Tenant’s equipment does not require connections different than or additional to those to the telephone cabinet or panel provided. As to any such connections or work outside the Premises requiring Landlord’s approval, Landlord reserves the right to designate and control the entity or entities providing telephone or other communication cable installation, removal, repair and maintenance outside the Premises and to restrict and control access to telephone cabinets or panels. In the event Landlord designates a particular vendor or vendors to provide such cable installation, removal, repair and maintenance for the Building, Tenant agrees to abide by and participate in such program. Tenant shall be responsible for and shall pay all costs incurred in connection with the installation of telephone cables and communication wiring in the Premises, including any hook-up, access and maintenance fees related to the installation of such wires and cables in the Premises and the commencement of service therein, and the maintenance thereafter of such wire and cables; and there shall be included in Operating Expenses for the Building all installation, removal, hook-up or maintenance costs incurred by Landlord in connection with telephone cables and communication wiring serving the Building which are not allocable to any individual users of such service but are allocable to the Building generally. If Tenant fails to maintain all telephone cables and communication wiring in the Premises and such failure affects or interferes with the operation or maintenance of any other telephone cables or communication wiring serving the Building, Landlord or any vendor hired by Landlord may enter into and upon the Premises forthwith and perform such repairs, restorations or alterations as Landlord deems necessary in order to eliminate any such interference (and Landlord may recover from Tenant all of Landlord’s costs in connection therewith). No later than the Termination Date, Tenant agrees to remove all telephone cables and communication wiring installed by Tenant for and during Tenant’s occupancy, which Landlord shall request Tenant to remove. Tenant agrees that neither Landlord nor any of its agents or employees shall be liable to Tenant, or any of Tenant’s employees, agents, customers or invitees or anyone claiming through, by or under Tenant, for any damages, injuries, losses, expenses, claims or causes of action because of any interruption, diminution, delay or discontinuance at any time for any reason in the furnishing of any telephone or other communication service to the Premises and the Building.

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Relations A. Actively promote DCP Holding Company in all Marketing, Sales, Public Relations, and Community activity. B. Strategize that the DCP Holding Company product is placed effectively before the public with emphasis on “Agent/Broker” C. Continually monitor the success, quality and effectiveness of DCP Holding Company marketing

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