Customer Service Feedback Sample Clauses

Customer Service Feedback. The Contractor will be responsible for establishing a customer service hotline and/or website to be used for reporting customer complaints and comments. The Contractor will be responsible for responding to all customer complaints and comments received within three-business days and updating the Authority staff as needed regarding critical areas of concern. The Contractor shall provide to Authority staff at its quarterly meetings a list of all complaints and comments received during that quarter.
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Customer Service Feedback. The tribal agency shall gather feedback from applicants and members concerning their level of satisfaction with IM services, to identify barriers to the provision of quality services, and to identify ways to improve service delivery. The tribal agency will use the Department’s Standard Customer Service Feedback form (F-16104) to assess their customer service delivery system. The tribal agency will prominently display the feedback forms in the waiting area for each service location and proactively solicit input from members. Prior to or during the term of this Agreement, the Department shall use its reasonable best efforts to allow a tribal agency to obtain the required feedback in an electronic fashion. The feedback form will solicit customer input about the quality of service provided by staff. Feedback forms should be made available for members to complete in the tribal agency. The Tribal Agency must submit completed Customer Service Feedback forms quarterly to the DMS/BEPS, ATT: Customer Service Feedback, P.O. Box 309, Madison, WI 53701. Results will be reviewed as part of the tribal agency’s Management Evaluation Review (MER).
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Customer Service Feedback. Liverpool Airport undertakes passenger surveys measuring the level of service as determined by the passenger. Liverpool Airport also encourages passenger feedback, through a complaints process and ‘comment cards’. Liverpool Airport will monitor performance against this criterion, specifically measuring passenger perception of service (not queue time). Liverpool Airport will expect the total number of complaints from passengers in a monthly period to be minimal whether by letters of complaint or comment cards in relation to security delivery. SCHEDULE 2 CHANGE FORM 1.1 General description of Change 1.2 Date from which Change is to take effect (and, if temporary, its anticipated duration)
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Related to Customer Service Feedback

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • Billing Services 6 SECTION 3.01.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

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