Complaint Processing. As part of the services hereunder, Reinsurer shall be responsible for the processing of all complaints involving the Reinsured Contracts, and maintaining adequate written records thereof including the name and address of the complainant, the date received, the nature of the complaint and the resolution. Reinsurer shall provide Ceding Company with such records on request. Reinsurer will communicate with Ceding Company concerning any Complaints that, in Reinsurer's good-faith judgment, appear to be likely to give rise to liability (provided, however, that Reinsurer shall not be liable for, and the indemnification responsibilities, outlined in Article 10, shall be unaffected by, Reinsurer's error of judgment). Ceding Company shall promptly notify Reinsurer of any Complaints it receives regarding the Reinsured Policies. Complaints for the purposes of this paragraph shall be defined as any written communication primarily expressing a grievance. If Reinsurer receives any notice from any source (including, but not limited to, a contractholder or regulatory agency) of a lawsuit or other legal or administrative hearing or proceeding being brought against Ceding Company and involving the Reinsured Contracts or the threat of any such lawsuit, hearing or proceeding ("Proceeding"), for which Reinsurer is entitled to indemnification by Ceding Company, Reinsurer will promptly forward to Ceding Company notice of the Proceeding and a copy of all legal documents, correspondence and other materials relevant thereto which Reinsurer reasonably has access to as required by Article 9 hereof, provided, however, that failure to give such notice shall not affect Ceding Company's obligations to indemnify Reinsurer unless such failure materially prejudices Ceding Company's rights with respect to such Proceeding. Reinsurer agrees to cooperate fully with Ceding Company in connection with the Proceeding.
Complaint Processing. STEP 1: Any complaint shall be discussed with the employee's immediate supervisor. If the issue is not resolved at the supervisor's level within fifteen (15) working days from the day of presentation, the issue may be processed to the second step. If the department head is the immediate supervisor, the complaint shall be in writing and contain the information specified in Step 2 below.
Complaint Processing. A. When first contacted by an aggrieved person, or very soon following initial contact (as prescribed by 29 C.F.R. Part 1614), the EEO counselor must inform the aggrieved person of the possible applicability of remedies.
Complaint Processing a. The Department agrees to carefully, justly, and expeditiously consider and adjudicate complaints of discrimination filed through the EEO administrative complaint process or the negotiated grievance procedure. The Department and Local 12 agree to cooperate in attempting to bring about informal resolution of complaints.
Complaint Processing. 8D-Report Each supplier must process each complaint through carrying out an 8D Process. The supplier will be informed of deadlines for each step of 8D Process when the complaint is raised. The supplier must provide updates even in the middle of problem solving if requested. Should the supplier not keep up with the deadlines, KOH-I-XXXX XXXXX
Complaint Processing. Any non-criminal complaint must be received by the City within forty-five (45) calendar days after the alleged conduct occurred in order for an investigation to proceed, unless corroborative evidence is obtained or the complaint could lead to criminal prosecution. Local Members must be notified within three (3) days of a complaint being received by the Fire Division. If the Fire Chief’s office is closed for an entire day during this three (3) day period, then notice may be issued either on the next day in which such office is open or an additional period automatically extended equivalent to the days the Fire Chief’s office was closed (whichever is later). This shall include a brief written description of the incident, the nature of the complaint, and a copy of the complaint if received in writing. Investigations of non-criminal complaints will be concluded within sixty (60) days from the receipt of the complaint; provided, however, if after sixty (60) calendar days the investigation of the non-criminal complaint is not concluded the City may extend the investigation up to a maximum of 6 months in 30 day intervals upon the Chief or Deputy Chief providing notice to the Local and the Member under investigation as to the status of the investigation (including e-mail.) Local Members will receive a written report describing the final disposition of the complaint. Such final reports shall be made a part of the Member’s personnel file. There shall be no time limitation on the processing of complaints involving alleged criminal misconduct. Under ORC 124.388
Complaint Processing. The City shall maintain the complaint processing procedure which is in effect at the time of the signing of this Agreement. Any modifications to that procedure require prior written agreement with the Association.
Complaint Processing. A complaint is justified when a supplied product fails to match SAF-HOLLAND-specific guidelines such as drawings, company standards or specifications, and/or fails to comply with legal regulations. After receiving a complaint from SAF-HOLLAND, the supplier must take immediate measures to correct the deficit and document it in an 8D-report. You will find the “8D-Report” form on the SAF-HOLLAND homepage under “SUPPLIERS”. The immediate corrective measures taken to resolve the issue must be reported to SAF- HOLLAND within 24 hours after having received the information of the error in a preliminary 8D- report (D1 – D3 completed). In the mid- to long-term, SAF-HOLLAND expects suitable remedial action to be taken, and the effectiveness of the measures implemented to be confirmed. The measures taken and the examination of their effectiveness form an essential part of a complete complaint process.
Complaint Processing. 1. The Title VI Coordinator will review the complaint upon receipt to ensure that all information is provided, the complaint meets the 180‐day filing deadline and falls within the area under the jurisdiction of the Town.
Complaint Processing. A. Any employee who files a complaint is free from coercion, interference and reprisal by the Agency and is entitled to expeditious processing of the complaint within the time limits prescribed by applicable EEOC regulation.
