Description of Maintenance Services. Client may request Maintenance Services with respect to a problem with the Licensed Software by entering a ticket on Data Virtuality’s online support site or by placing an online ticket to Data Virtuality’s Technical Support Center through Zendesk 24 hours per day, seven days a week. Data Virtuality will issue Client a case tracking number after receiving Client’s request for Maintenance Services. Once an issue has been determined by Data Virtuality, in its reasonable discretion, to have been resolved, the technician will document the resolution and close the ticket. Data Virtuality will exercise best efforts to resolve all Licensed Software issues identified by Client, but cannot guarantee that all Licensed Software issues will be resolved.
Description of Maintenance Services. Client may request Maintenance Services with respect to a problem with the Licensed Software by entering a ticket on Data Virtuality’s online support site or by placing an online ticket to Data Virtuality’s Technical Support Center through Zendesk 24 hours per day, seven days a week. Data Virtuality will issue Client a case tracking number after receiving Client’s request for Maintenance Services. Once an issue has been determined by Data Virtuality, in its reasonable discretion, to have been resolved, the technician will document the resolution and close the ticket. Data Virtuality will exercise best efforts to resolve all Licensed Software issues identified by Client, but cannot guarantee that all Licensed Software issues will be resolved. Data Virtuality shall regularly perform maintenance on the Licensed Software and inform the Client in due time. Data Virtuality shall only be obligated to modify or adapt the Licensed Software if such modification or adaptation is necessary for the maintenance of the Licensed Software. In all other respects, Data Virtuality shall only be obligated to modify, adapt and further develop the Licensed Software if the parties so agree separately.
Description of Maintenance Services. 4. Special Agreement with Respect to Rates and/or Invoice Procedures (if any) Pursuant to Article 4.1(a) of this Agreement, Customer shall pay to Time an amount equal to $ in United States dollars representing fifty (50%) percent of the costs to complete (including parts and labour) the routine work package for an Aircraft prior to Time commencing Services on an Aircraft.
Description of Maintenance Services. A. Software Maintenance, Severity and Error Correction. GoAmerica shall provide support and maintenance and correct Errors reported in writing by EarthLink within the Correction Period applicable to each severity level set forth below. GoAmerica shall be responsible for correcting such Errors by issuing either: (a) correction information, such as correction or corrected Documentation, if the Error is reasonably classified as an Error in the Documentation; (b) Maintenance Modifications, if the Error resides in the operation of the code of the Enhancement Release itself; or (c) if Maintenance Modifications are to be provided but are not readily available or will not be issued within ten (10) business days after receipt of the Error report, a temporary fix or work around, until appropriate Maintenance Modifications can be provided. GoAmerica shall prioritize its overall efforts according to the severity level of the Error stipulated by EarthLink. When reporting Errors and requesting Error Correction under this Section, EarthLink shall stipulate the severity level it has associated with the Error, using the following severity level guidelines, and shall in such case provide Documentation of a sufficient technical level so that the Error can be reproduced and verified by GoAmerica, and so that GoAmerica can estimate the time and resources required to resolve the Error. The response periods set forth in Severity Levels A through D below shall not be deemed to commence until GoAmerica is in receipt of the report of the Error from EarthLink and EarthLink demonstrates that the Error can be replicated by GoAmerica. The severity levels are:
Description of Maintenance Services. A. Support Services. During the Term of this Agreement, SYNERGY will provide the services described herein so as to maintain the Covered Software in good working order, keeping it free from material defects so that the Covered Software shall function properly and in accordance with the accepted level of performance as set forth in the license Agreement.
Description of Maintenance Services. Commencing with the Go‐Live Date, AgileAssets will provide Customer with Maintenance Services for the annual charge specified in the applicable Schedule to this Agreement. A current description of the Maintenance Services as of the Effective Date is attached to this Agreement as Exhibit A (“Description of Support Services”). AgileAssets may change Exhibit A on written notice (which may include posting such changed Exhibit on AgileAssets’ web site) if the proposed changes provide for standards of service that are at least as beneficial to Customer as those provided in the then‐current Exhibit A. Licenses to Software purchased subsequent to Customer’s initial purchase will be co‐terminated with the Maintenance Services period initially purchased by Customer. All maintenance and support solutions, including Defect Corrections and Updates, constitute Software and are subject to the terms of this Agreement. Except as otherwise provided in this Agreement, fees paid for Maintenance Services are nonrefundable.
Description of Maintenance Services. Hoonuit will provide the Maintenances Services in accordance with Hoonuit Subscription Order Form;
Description of Maintenance Services. Subject to the terms and conditions of this Agreement and the Purchase Agreement, Buyer shall provide Seller and its affiliates with support and maintenance for the Enterprise Management Solution in accordance with Buyer's standard support and maintenance terms, which may be amended from time to time in Buyer's sole discretion (the "MAINTENANCE SERVICES").
Description of Maintenance Services. The Maintenance Services to be provided to or for the benefit of Customer by Security Domain in accordance with this Appendix include (without limitation) provision of the following services promptly as necessary in the circumstances:
Description of Maintenance Services. We, SGS (Market Weighton) Ltd, have agreed to provide you, the customer named on the order form with certain maintenance services in relation to the Silesia Grill(s) that you have purchased from us (which are identified on the order form) in accordance with and subject to these terms and conditions. The maintenance services that we will provide to you are as follows:
