Disputes and Chargebacks. Merchant will provide customer service to each Cardholder and customer with regard to each transaction and will be solely responsible for resolving any dispute with a Cardholder. With regard to each dispute, Merchant will maintain a written record of, and provide to Processor upon request, the following information: the Cardholder’s name; the Card number; the date and time of the asserted claim; the nature of the claim; and the action taken by Merchant to attempt to resolve the claim. If a Cardholder disputes any transaction if a transaction is charged back for any reason by the Card issuing institution, or if Processor, Bank, or a Card Brand has any reason to believe a pending transaction or previously processed transaction is questionable, not genuine, or otherwise unacceptable, the amount of such transaction may be charged back and deducted from any payment due to Merchant or may be charged against the Account, the Reserve Account, or any other account in Merchant’s name. Merchant acknowledges and agrees that it is bound by the Rules with respect to any chargeback and, if Merchant disagrees with any Chargeback, it must notify Bank and Processor of its decision to dispute such Chargeback and provide all related documentation within ten (10) days of the Chargeback. Merchant further acknowledges that it is solely responsible for providing Processor, Bank, and each Card Brand with any available information to re-present a Chargeback and that, regardless of any information provided or not provided, Merchant shall be solely responsible for the liability related to such Chargeback. A list of the reasons for Chargebacks and the process for resolving Chargebacks is set forth in the Rules. Chargebacks, returns, and other credits will be set off against the proceeds of processed transactions on a daily basis. If the amount of any Chargeback, refund, return, or other credit is uncollectible through withholding the current transaction proceeds for Merchant, withdrawing from the Reserve Account, or withdrawing from the Account, upon demand from Processor, Merchant shall pay to Processor the full amount of such Chargeback, refund, return, or other credit. Merchant agrees to satisfy directly with the Cardholder any claim, Chargeback, or compliant arising in connection with any transaction, regardless of whether such claim or compliant is brought by the Cardholder, Processor, Bank, an issuing bank, or any third party. If Merchant has a chargeback rate higher than 0.5%, ...
Disputes and Chargebacks. 11.1 You agree that in the event of a Chargeback, Yoco may –
11.1.1 withhold the full value of the Chargeback amount in the Reserve Account, subject to clause 11.2;
11.1.2 adjust the fees set out in the Fee Schedule;
11.1.3 delay the payment of any settlement amounts into your Bank Account;
11.1.4 terminate, modify or suspend your access to the Services; and/or
11.1.5 debit the amount of any Chargeback and any associated fees, fines, or penalties applicable or imposed by any Association or any Third Party Service Provider from your Merchant Account (including without limitation any Reserve Account), any settlement funds due to you.
11.2 For purposes of clause 11.1.1, Yoco may withhold the amount of the potential Chargeback from settlements due to you until such time that –
11.2.1 a Chargeback is finally assessed in favour of a Cardholder, in which case Yoco will retain such funds;
Disputes and Chargebacks. We hereby further warrant to you that the customer in each instance has received and will accept the merchandise sold and the bill or invoice therefor, and will pay the same as xxx when due without any Dispute. We will notify you promptly of, and, at our own cost and expense, including attorneys' fees and expenses, shall settle all Disputes and will pay you promptly the amount of the Receivables affected thereby. Any Dispute not settled by us by the sixtieth (60th) day next following the maturity of the bill or invoice affected thereby may, if you so elxxx, be settled, compromised, adjusted or litigated by you directly with the customer or other complainant for our account and risk and upon such terms and conditions as you in your sole discretion deem advisable. In addition to all other rights to which you are entitled hereunder, whenever there is any Dispute, if any unapproved Receivable or approved Receivable of a customer having other approved Receivables then in Dispute is unpaid at its maturity, you may charge the amount of the Receivable so affected or unpaid to us at any time. In addition, you shall also be entitled to charge our account the amounts you receive in payment of any unapproved Receivable and which thereafter you are required to turn over or return to the customer or any legal representative thereof. The provisions of the foregoing sentence shall survive the termination of this Agreement, and we hereby indemnify you and hold you harmless from any loss or expense arising out of the assertion of such a claim with respect to any such unapproved Receivable, including attorneys' fees and expenses. You may charge back to our account any deduction taken by customer with respect to a Receivable sixty days after receipt of payment with respect to such Receivable. In addition, as further consideration for your entering into this Agreement, we waive any right to any payments received by you from or on behalf of our customers which neither you nor we can identify to any Receivable. Any chargeback of a Receivable shall not be deemed nor shall it constitute a reassignment to us of the Receivable affected thereby, and title thereto and to the merchandise represented thereby shall remain in you until you are fully reimbursed. Regardless of the date or dates upon which you charge back the amount of any Receivable with respect to which there is any Dispute, or the amount owing from a customer which has raised any Dispute, we agree that immediately upon th...
Disputes and Chargebacks. 14.1. In the event of a Chargeback, VPS may:
14.1.1. deduct the full value of the Chargeback amount in the Reserve Account, subject to clause 14.2;
14.1.2. adjust the fees set out in the Fee Schedule;
14.1.3. delay the payment of any Net Settlement amounts into the Merchant’s Bank Account;
14.1.4. terminate, modify or suspend the Services of the Merchant; and/or
14.1.5. debit the amount of any Chargeback and any associated fees, fines, or penalties applicable or imposed by any Association from the Merchant Account (including without limitation any Reserve Account).
14.2. For purposes of clause 14.1.1, VPS may withhold the amount of the potential Chargeback from settlements due to the Merchant until such time that:
14.2.1. a Chargeback is finally assessed in favour of a Customer, in which case VPS will retain such funds;
14.2.2. the period of time under Applicable Law or Association Rules by which the Customer may dispute the Transaction has expired; or
14.2.3. VPS determines that a Chargeback on the Transaction will not occur.
14.3. If VPS is unable to recover funds related to a Chargeback for which the Merchant is liable, the Merchant will pay VPS the full amount of the Chargeback immediately upon demand. The Merchant shall pay all costs and expenses, including, without limitation, attorneys’ fees on an attorney and own client scale, incurred by VPS in connection with the collection of all such amounts from the Merchant. For this purpose, VPS shall be entitled to debit the full amount of any Chargeback from the Reserve Account. If the Merchant successfully defends any Chargeback claim in any South African court, the Merchant shall also be entitled to claim the Merchant attorneys' fees on an attorney and own client scale.
14.4. If a Customer lodges a complaint about any Transaction which is considered to be reasonable or returns goods purchased on reasonable grounds, the Merchant may not refuse to exchange or process a Refund for such Transaction.
14.5. The Merchant shall, at the Merchant’s own cost and expense, satisfy all claims and complaints arising in connection with any Transaction and cause any such claim or complaint that is justified to be satisfied without any undue delay.
14.6. The Merchant must provide VPS with information and documentation required within the timelines communicated by VPS in order for VPS to resolve a dispute which has been raised by the Merchant’s Customer with VPS. The Merchant will be bound by the settlements negotiated bet...
Disputes and Chargebacks. 6.1 With respect to any Account, upon the occurrence of a breach of any of the representations or warranties contained in Section 4.1, or upon the assertion by a customer of a Dispute, such Account may, at Hana’s option, be charged back to Client.
6.2 Client will notify Hana immediately, by Written Notice, in the event that a customer alleges any Dispute, or returns or desires to return any goods purchased from Client relating to an Account. After an Event of Default, Hana may but is not obligated to settle, compromise, adjust or litigate all such Disputes or returns upon such terms as Xxxx xxxxx advisable. If an unadjusted Dispute delays the payment of any Approved Account when due, Hana will have the right to charge back to Client that Account.
6.3 Client will supply customers, in the format required by customers, with all forms, documents, certificates, etc. that customer requires to process the Account for payment. If Hana notifies Client verbally and/or by Written Notice that a customer which only accepts invoices for payment from Client through Transmission is requesting that Client review its invoice data for correctness and re-transmit invoices by Transmission and if after thirty (30) days from the date of such Notice such invoices remain unposted to such customer’s records, Hana will place the Accounts evidenced by such invoices in Dispute.
6.4 Hana may at any time charge back to Client’s account the amount of: (a) any Approved Account which is not paid in full when due for any reason other than Credit Risk; (b) any Approved Account which is not paid in full when due because of an act of God, civil strife, or war; (c) anticipation (interest) deducted by a customer on any Account; (d) customer claims; (e) any Account for which there is a breach of any representation or warranty. A charge back does not constitute a reassignment of an Account. Hana shall immediately charge any deduction taken by a customer to Client’s account.
6.5 Client will pay Hana, or Hana may charge Client’s account with, the amount of any payment which Hana receives with respect to a Non-Approved Account if such payment is subsequently disgorged by Hana, whether as a result of any proceeding in bankruptcy or otherwise.
6.6 Client shall purchase promptly all Accounts charged back by Hana, provided, however, that until payment by Client to Hana of all monies due with respect to such charged back account, title shall pass to Client subject, however, to Hana’s security interest the...
Disputes and Chargebacks. As for disputes arising in connection with tickets issued under this Agreement, it is the responsibility of the Authorizing Airline to ensure the Transporting Airline is compensated within six (6) months, or as bilaterally agreed, for transportation provided.”
Disputes and Chargebacks. Any dispute and claim for chargebacks shall be governed by the Visa Rules and Regulations, which may be viewed at xxxxx://xxx.xxxx.xxx.xx/support/consumer/visa-rules.html.
Disputes and Chargebacks. You agree to contact Realbid before seeking a chargeback or disputing any payments made on the Services. You understand that doing otherwise is a violation of these Terms, and may result in the suspension or termination of your Account.
Disputes and Chargebacks. As for disputes arising in connection with tickets issued under this Agreement, it is the responsibility of the Authorizing Airline to ensure the Transporting Airline is compensated within six (6) months, or as bilaterally agreed, for transportation provided.”
B.1.a. The Transporting Airline must accept and complete a request for full or partial refund of fare and applicable taxes of any unused portion of a ticket within one year from the original date of issue. The refund process must be initiated by the ticketing carrier within 30 days from day of request. The airlines may bilaterally agree to extend or reduce these time limits
Disputes and Chargebacks. You agree to contact Umbrella before issuing a chargeback or disputing any payments made on the Site or the Services. You understand that doing otherwise is a violation of the Terms, and may result in the suspension or termination of your Account and company profile.
