Claims and Complaints. PROCEDURE FOR THE HANDLING AND SETTLEMENT OF CLAIMS AND PURSUIT OF RECOVERIES
Claims and Complaints. 11.1. If the Client has any complaint about NordFX’s performance under this Agreement, the Client should direct that complaint to NordFX’s Customer Support, who will investigate the nature of the complaint and try to resolve it.
11.2. Any claim or complaint must be submitted to NordFX within the following timeframes:
a. If a dispute giving rise to the claim or complaint relates to a trading transaction, then within three (3) business days after the dispute arose;
b. If a dispute relates to a non-trading transaction or other matters, then within twenty (20) business days after the dispute arose
c. In the event that the Client has failed to submit his claim or complaint within the time frame specified above, the claim or complaint shall not be accepted by NordFX and the Client’s right to claim or complaint shall be waived.
11.3. Any claim or complaint should contain the following information:
a) the Client’s name and surname;
b) the Client’s trading platform login number;
c) details of the dispute giving rise to the claim or complaint
11.4. A claim in respect of trading transactions should also specify:
a) when the problem occurred: the date and time shall be those of the trading platform;
b) ticker tape of the disputable position or the pending order;
11.5. A Claim should be:
a) emotionally neutral; and
b) free of insulting, offensive and abusive words and expressions towards NordFX and/or its employees c) free of obscene words and profanity
11.6. A claim or complaint may not be accepted by NordFX if any of the provisions contained in paragraphs 11.2, 11.3, 11.4, 11.5 and 11.8 herein have not been complied with.
11.7. If accepted, a claim or complaint will be reviewed and decided upon by NordFX within the shortest time possible.
11.8. Where additional information and/or documents may be required of the Client, the time for claim review shall commence on the day when NordFX has received all the information and/or documents requested.
11.9. The Client acknowledges and accepts that where a claim relates to a trading transaction, the server log file shall be the sole source of information and evidence and shall prevail over any other evidence including, without limitation, information contained in the Client’s terminal logfile.
11.10. Where any Client’s order has not been executed by NordFX in view of the server maintenance works, of which the Client has been informed in advance, claims in respect of such orders shall not be accepted by NordFX.
11.11. If agreed...
Claims and Complaints. If you have a complaint regarding a package, you must tell Glory Days Limited immediately. Most problems can be solved on the spot but if after you return home you are still not satisfied you must write to our customer relations department on your return
Claims and Complaints. 16.1. Any claim or complaint shall be notified by the Customer to The Company within 14 days of the date of the invoice containing the relevant Booking.
16.2. Where a claim or complaint is received by The Company, it will promptly acknowledge the claim or complaint, set out a timetable for providing a substantive response to the Customer and take any action necessary to facilitate a resolution to the mutual satisfaction of both parties.
Claims and Complaints. Helix shall have responsibility for reporting any complaints relating to the Product to Regulatory Authorities, including, but not limited to, complaints relating to the manufacture of the Product and adverse drug experience or event reports in accordance with the terms and conditions of the Quality Assurance Agreement, or as otherwise agreed in writing by BioVectra and Helix. Helix shall pay BioVectra for all Actual & Reasonable Costs and Expenses incurred by BioVectra in connection with any assistance that BioVectra provides with respect to such reporting, except in the event and to the extent that such complaints are directly attributable to BioVectra's breach of the warranties set forth in Sections 11.1 and 11.2.
Claims and Complaints. Helix shall have responsibility for reporting any complaints relating to the Product to Regulatory Authorities, including, but not limited to, complaints relating to the manufacture of the Product and adverse drug experience or event reports in accordance with the terms and conditions of the Quality Assurance Agreement, or as otherwise agreed in writing by CPL and Helix. Helix shall pay CPL for all Actual & Reasonable costs and expenses incurred by CPL in connection with any assistance that CPL provides with respect to such reporting, except in the event and to the extent that such complaints are directly attributable to CPL's breach of the warranties set forth in Sections 11.1 and 11.2.
Claims and Complaints. 10.1 The Agent is not authorised to settle or negotiate settlement of claims under Polices.
10.2 RACMS shall be responsible for the receipt, handling, recording and reporting of complaints (or parts of complaints) relating to:
10.2.1 the Policies; and
10.2.2 the performance by RACMS of its obligations under the Policies.
10.2.3 where a customer expresses dissatisfaction with RACMS’s brand and RACMS determines, acting reasonably, that the customers opinion of RACMS’s brand has been or is reasonably likely to be damaged; or
10.2.4 which RACMS determines, acting reasonably, could have negative press relations
10.3 The Agent shall be responsible for the receipt, handling, recording and reporting of complaints (or parts of complaints) relating to the sale and administration of the Policies.
10.4 If a Party receives a complaint for which the other Party is responsible, each Party shall within two working days, forward the complaint (along with full details of such complaint and copies of written correspondence and data to enable the relevant Party to deal with the complaint) to the other Party at:
10.4.1 in the case of RACMS: Membership Customer Care, RAC Motoring Services, Xxxxx Xxxx Xxxx, Xxxxxxx Xxxxx, Bristol, BS32 4QN; or
10.4.2 in the case of the Agent: its Registered Office address.
10.5 The Agent shall notify RACMS of all complaints received by it even if the responsibility for dealing with the complaint vests with the Agent.
Claims and Complaints. 8 17. Payment ........................................................................................................... 8 18. Credit Card Bookings ..................................................................................... 9
Claims and Complaints. In the event that the Client duly proves that Xxxxxx has executed a Payment Transaction incorrectly or without authorisation and the Client does not insist on the execution of the Payment Transaction, Citfin shall be liable for such executed Payment Transaction and shall be obliged to credit the Client back the full amount of the funds to the Client Payment Account from which they were debited based on the process set out in the Technical Information. The corrective settlement is made by the relevant institution.
17.1 The Client's rights and Citfin's corresponding obligations shall cease to exist if the Client fails to notify Citfin of an unauthorised or incorrectly executed Payment Transaction without undue delay after becoming aware of it, but no later than thirteen months after the date of debiting the funds from the Client Payment Account.
17.2 Handling of Client claims and complaints is carried out in accordance with generally binding laws and on the basis of the rules set out in Citfin's Complaints Procedure. The handling complaints and claims process is available on Citfin's website xxxx://xxx.xxxxxx.xx/.xxx.xxxxxx.xx.
17.3 Although Citfin will always take into account the Client's rights and legitimate interests when providing the Services, it cannot, even with the exercise of professional diligence, prevent the occurrence of any damage caused by external circumstances. These circumstances include, but are not limited to:
a) movement in currency exchange rates;
b) failure of the BankServis application, Citfin API Service or unavailability of data or any communication channel between the Client and Citfin or any other Tthird Pparty, including telephone lines for Phonebanking or Dealing Department;
c) failure of any Tthird Pparty;
d) refusal or objective impossibility to execute or settle the Client's submitted order provided that Xxxxxx is obliged to refuse to execute or settle such order or if it is objectively impossible to do so, for reasons set out in the GBT or under applicable law;
e) incurring damages due to altered or forged Client documents;
f) Client's delay in providing cooperation or Client's breach of any contractual or legal obligation;
g) loss, misuse or theft of the Authentication Device, and BankServis, Client API or Phonebanking;
h) actions of an authorised representative of the Client;
i) proceeding in accordance with the provisions of the AML policy;
j) the circumstances referred to in Article 10.
Claims and Complaints. 9.1 Immediately after receiving each Product delivery on BP property, BP shall conduct all appropriate tests in order to find the said delivery meets the applied product specification and shall inform TM P immediately on the results thereof. If TMP shall not receive any notice from BP within 30 days from the Product delivery date, it shall be understood that the delivery has been found by BP to be in accordance with the applicable specifications with the exception of hidden defects In the case of which such complaints are to be filed within 90 days from the date of finding the said defects.
9.2 In an event of a substantiated claim made by BP, TMP shall exchange all amounts of defective products as fast as it is possible at no additional cost to BP.
9.3 In case that the Parties will not be able to agree as to whether or not the delivered product is defected, the case shall be forwarded to an independent third party designated by a mutual agreement whose decision shall be final. The cost incurred for this intervention shall be covered by the Party whose results proved to be mistaken.
