END TIMES. For hourly jobs, we charge from the time we arrive on the job, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished cleaning, including the loading of supplies back into our vehicle. CLEANING FEE INCREASES HME reserves the right to reevaluate rates at any time based on the time it is taking to perform our service to meet the Client’s standards. We offer flat rates for recurring services or we can be hired by the hour. We review rates approximately every 12-18 months to adjust prices to reflect increases in inflation and the cost of doing business or whenever a service change is requested. SKIPPED OR MISSED CLEANING VISITS Our flat rate charges are based on the type of visits that you schedule. Weekly rates are for weekly cleanings, biweekly rates for biweekly cleanings. If you skip a cleaning, you will be charged the rate for the next frequency of the visit. For example, if you pay $110 for a weekly visit and skip a cleaning and the next visit is in two weeks, we would consider that a bi-weekly cleaning and charge that cleaning at the biweekly rate. If you skip a monthly visit, the next visit will be charged at our hourly rate for the time it takes to complete the job to your standards. When back on your normal cycle, your normal rate resumes. LATE CANCELLATIONS/ LOCKOUT FEES We understand schedules change. We ask that you contact us no later than 48 hours before your scheduled cleaning to cancel or reschedule. Cancellations after that time frame will result in a $70 cancellation fee. The same fee will be charged if we cannot gain access to your home if you have chosen not to provide a code to enter and we cannot gain access on your scheduled cleaning day. If you request a reschedule we may not be able to accommodate your request with the same cleaning team you are accustomed to. During the Covid-19 Crisis we will be waiving all late cancellations due to late cancels due to Covid-19; clients needing to cancel due to exhibiting any flu-like symptoms. We are happy to reschedule when it is safe to re-enter your home.
END TIMES. The Conference Center is available for rent 6:00 a.m. – 2:00 a.m. seven days a week when not being used by the WAAM. The Sculpture Court is available for rent from 5:00 p.m. to 2:00 a.m. Tuesday through Sundays and 6:00am – 2:00am on Mondays. Set up of events utilizing the Sculpture Court may not begin earlier than 4:00 p.m., except for Mondays. Depending on the nature of the event, the start time and end times normally include two to three hours for set up and the same for breakdown. FACILITY FURNITURE AND EQUIPMENT FOR RENT WAAM has furniture and equipment available for rent for your event. Such equipment includes tables, chairs, risers, stanchions, and various audio visual equipment. The Facilities Use Coordinator can provide a list of rental rates. WAAM cannot be held responsible for equipment malfunction, damage, or non-availability on the day of your event. Client may also bring in audio equipment, but an audio visual technician from WAAM may need to be required for the event. WAAM assumes no responsibility for equipment supplied by the user or third party. The Museum reserves the right to approve all equipment used at an event and the supplier of said equipment.
END TIMES. Rentals must finish in the parks by 11:00 PM. It is the user's responsibility to have the pavilion cleaned and vacated by the end time.
