ENGINE WARRANTY SERVICES. Engine Warranty Services will provide the following support for the V2500 engine airline customer: • Prompt administration of claims concerning Engine Warranty, Service Policy, other support programs and Guarantee Plans. • Investigation of part condition and part failure. • Material provisioning administration for Controlled Service Use programs and other material support.
ENGINE WARRANTY SERVICES. Engine Warranty Services will provide the following support for the V2500 engine airline customer: • Prompt administration of claims concerning Engine Warranty, Service Policy, other support programs and Guarantee Plans. • Investigation of part condition and part failure. • Material provisioning administration for Controlled Service Use programs and other material support. THIS DOCUMENT CONTAINS INFORMATION PROPRIETARY TO IAE. PROMPT ADMINISTRATION Each airline customer is assigned a Warranty Analyst whose job is to provide individual attention and obtain prompt and effective settlements of Warranty and Service Policy claims. A typical claim properly submitted is generally settled, including issuance of applicable credit memo, within thirty days. Experience generated by much of the data derived from such claims often enables IAE to monitor trends in operating experience and to address and often eliminate potential problems. INVESTIGATION AND REPORTS Parts returned to IAE pursuant to the terms of the Service Policy are investigated in appropriate detail to analyze and evaluate part condition and cause of part failure. A report of findings is prepared and forwarded to the airline customer and to all IAE departments involved. In the case of vendor parts, the vendor is promptly informed. Reports often include recommendations to preclude repetition of the problem. MAINTENANCE CENTER SUPPORT IAE has arranged for the establishment of Maintenance Centers which are available to accomplish repairs, modifications and conversions, as well as the complete overhaul of the V2500 engine subject to IAE’s standard terms and conditions for such work. Through the use of the IAE established Maintenance Centers and their capabilities, an operator can minimize or eliminate the need for investment in engine support areas depending on the level of maintenance he elects the Maintenance Center to perform. Savings in specific engine support areas, such as spare parts inventory, maintenance and test tooling, support equipment and test facilities, can be demonstrated. Use of Maintenance Centers can also minimize the need for off-wing maintenance and test personnel with their associated overhead. MAINTENANCE FACILITIES PLANNING SERVICE Maintenance Facilities Planning Service offers the following support to IAE customer: • General Maintenance Facility Planning Publications • Customized Facility Plans • Maintenance Facility and Test Cell Planning Consultation Services Maintenance Faciliti...
