Error Reports. The Customer is obliged to report an Error to the Support Centre in such time after the detection thereof which may reasonably required from the Customer (hereinafter only as “Report”). Support Centre. The Contractor will provide for during the Service Period: availability of the Support Centre for accepting Error Reports and for telephone consultations with the Contractor's employees having the necessary qualification (certification) and experience in relation to the System. recording the following information to the reported Error: description of procedure or conditions which led to the Error occurrence, error reports and entry data at the Contractor's request, Customer's contact persons for negotiations with the Contractor. responding to telephone or email Error Reports made to the Support Centre by the Contractor's responsible employees who have the corresponding qualification (certificate) and experience related to the System, in keeping the Response Times according to this Contract. performing localization and identification of Errors and their causes. providing information on the status, procedure and the method of removing Errors, in keeping the Ongoing Information Period. performing updates of the Documents in the form of sending change reports so that the Customer had continuously at disposal up-to-date Documents to the System which the Customer uses at the relevant moment. General Parameters. In providing Services the Contractor will comply with the following time limits: Category A Error within 30 minutes Up to 4 hours Every 1 hour until the Error is removed Category B Error Up to 4 hours Up to 24 hours Every 2 hours until the Error is removed Category C Error by the next Business Day Up to 72 hours Every 24 hours until the Error is removed The Response Times and the Time for Error Removal stated in this article start when the Customer's Report is delivered to the Contractor's Support Centre. The same applies for setting the Frequency of Ongoing Information. The Parties have agreed on the procedure of providing ongoing information so that the Customer's employee contacts within the limits of the agreed Frequency of Ongoing Information the Contractor's Support Centre and the Contractor will inform him about the current status of the process of the Error removal. Removal of the System Errors and the System Support. The Contractor will remove the System Errors within the Time for Error Removal, unless otherwise agreed between the Parties, by means...
Error Reports. Response Time. Exasol provides the error reporting system described in Section 1, Standard Level also for the reporting of hardware errors. In addition, the Response Time in Section 3.1 also applies for hardware errors.
Error Reports. Licensee shall submit to Licensor by email, telephone or by using Licensor’s online tracking system, error reports (“Error Report”) to identify any alleged Errors. Any Error Reports that are submitted outside of Live Support Hours shall be processed by Licensor during the Live Support Hours on the next business day. Emergency Support Requests can also be made outside of Live Support Hours for Level 1 Severity Errors only on a 24-hour basis by calling Licensor’s Emergency Support Request line, and if Licensee has purchased After Hours Support, Licensor shall respond to such request by telephone within one (1) hour; provided. Prior to submitting any Error Report, Licensee shall first attempt reasonable steps to confirm that the problem is being caused by an Error in the Software. i.
Error Reports. For the purposes of this Exhibit D, an “Error”, or outage event, under Paragraph 4 of this Exhibit, also will follow the same Severity Level Tier structure as used for SLAs and be classified as low (L), medium (M) or high (H) in value. A Severity Level 1 Error is defined to equal an “H” value. A Severity Level 2 Error is defined to equal an “M” value. A Severity Level 3 Error is defined to equal an “L” value. A Severity Level 4 Error is not assigned any value and will not count toward any financial penalties.
Error Reports. The Customer is obliged to report an Error to the Support Centre in such time after the detection thereof which may be reasonably required from the Customer. The Customer is obliged to describe the Error and the procedure or condition which led to the Error occurrence in the report and to provide all available information, error reports and data regarding the Error to the Supplier. Customer is obliged to specify a responsible contact person in the report. Support Centre. The Supplier shall provide for during the Service Period: availability of the Support Centre 24/7 for accepting Error Reports and for telephone consultations with the Supplier's employees having the necessary qualification (certification) and experience in relation to the System. recording the following information to the reported Error: description of procedure or conditions which led to the Error occurrence, Error reports and entry data at the Supplier's request, Customer's contact persons for negotiations with the Supplier. responding to telephone, email or any other types of Error Reports made to the Support Centre by the Supplier's responsible employees who have the corresponding qualification and experience related to the System, in keeping the Response Times according to this Agreement. performing localization and identification of Errors and their causes. providing information on the status, procedure and the method of removing Errors, in keeping the Ongoing Information Period. performing updates of the Documentation in the form of sending change reports so that the Customer had continuously at disposal up-to-date Documentation to the System which the Customer uses at the relevant moment. General Parameters. In providing Services the Supplier will comply with the following time limits: Error category Response Time/Start of Error Removal Time for Error Removal Information frequency (Frequency of ongoing information) Type of End User Workplace Term for EUW Error removal during Service time hours Term for EUW Error removal outside Service time hours Check-in 30 minutes 120 minutes Gate 30 minutes 120 minutes Transit 30 minutes 120 minutes Back-office 120 minutes 120 minutes Training room 120 minutes 120 minutes CUSS kiosk 60 minutes 120 minutes Times for Error Removals of Category A System Error, Category B System Error, Category C System Error and time limits and Term for EUW Error removal are doubled during a time of Reduced Operation. The Response Times and the Time for Error Remov...
Error Reports. Contested Claims and Encounters
Error Reports. During Working Hours, Weathergram will respond as described below to Error reports submitted by Subscriber's Contact Person(s) via e-mail at xxxxxxx@xxxxxxxxxxxxx.xxx or telephone at [insert number] (or to such other e-mail address or phone number as Weathergram may designate from time to time). Subscriber agrees to provide all direct support to End Users.
Error Reports. In order to help us improve the KnuckleBonz App Software, when the KnuckleBonz App Software encounters certain errors, it will automatically send some information to its server about the error (as described at the URL above). This feature may not be disabled. If you do not want to send error reports to its server, you must uninstall the KnuckleBonz App Software. • Anonymized Usage Data. [[KNUCKLEBONZ APP]] collects anonymized data about your usage of the App Software to help us make it more awesome. Approximately once a day the KnuckleBonz App Software sends such data (as described in more detail at the URL above) to its server. If you do not want to send anonymized usage data to the server, you may opt out by changing your settings in the Preferences view.
Error Reports. In order to help us improve the Software, when the Software encounters certain errors, it will automatically send some information to about the error (as described at the URL above). This feature may not be disabled. If you do not want to send error reports to Restless Nites, you must uninstall the Software.
Error Reports. Peerless shall identify for Adobe, by electronic mail, any Errors. An "Error" is a defect in a Standard Reference Port which causes such Standard Reference Port, when compiled and running in the development environment specified in an Adobe Deliverables Appendix, not to operate substantially in accordance with the PostScript Language Specification.
