Fault Rectification Sample Clauses

Fault Rectification. Corrective/curative maintenance shall be based on level of severity as described elsewhere in the document (categories of faults)
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Fault Rectification. 16.2.1. Corrective/curative maintenance shall be based on level of severity as described elsewhere in the document (categories of faults). 16.2.2. On site and repair times shall commence from the time of notification of a fault by the Centre to the Contractor. 16.2.3. Repair time shall be that point in time at which the system is returned to an acceptable level of operation to the satisfaction of KPLC. Where a full repair has not been carried out the fault shall be classified as a non-urgent fault and the repair time period shall commence from the time of the temporary repair and the Contractor shall use his best endeavors to restore the system to full operational status as quickly as possible; except where the fault is due to damage beyond the Contractor's reasonable control, and he shall then take all necessary steps to expedite the repairs to the reasonable satisfaction of KPLC. 16.2.4. An urgent fault shall be any fault(s) that results in the loss of either picture, control facilities or recording of cameras. A non-urgent fault shall be all other faults not classified as urgent. 16.2.5. The Contractor shall report to the Central Command and Control center and record his attendance in the regional control room prior to commencing any works. 16.2.6. The Contractor shall report to the Control Room before leaving site and confirm all actions/repairs that have been carried out.
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Fault Rectification. Each Party shall rectify faults on a first come first serve basis where the priority level is the same in accordance with the target times set out in Condition 2.12.
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Fault Rectification. Subject to the fault process detailed, the following definitions will be applied to faults raised on the Horizon platform. 5.6.1. Category A – Major – Service interruption affecting 50% or more of handsets. Response and resolution aimed for the same day. 5.6.2. Category B – Moderate – Service interruption affecting 1 or 2 handsets. Response and resolution aimed at end of next working day. 5.6.3. Category C – Minor – Non Service affecting issues incl. change requests. Response and resolution aimed within three working days.
Sample 1
Fault Rectification. Fault handling and escalation 3.3.1 Etellect will allocate to any Fault a Response Time in accordance with the details set out in Table 2 below and based upon the priority allocated in accordance with clause 3.1.4 or 3.2.2 above. Faults which remain unresolved at the end of the Response Time will be escalated as shown in Table 2 and as illustrated in Chart 1. Descriptions of the activities associated with each stage are shown in Table 3. One 30 minutes. Escalated after this period to – Stage 2 Escalated after 1 hour (cumulative) to - Stage 3 Escalated after 2 hours (cumulative) to - Stage 4 Two 3 hours. Escalated after this period to - Stage 2 Escalated after 4 hours (cumulative) to - Stage 3 Escalated after 5 hours (cumulative) to - Stage 4 Three 6 hours. Escalated after this period to - Stage 2 Escalated after 8 hours (cumulative) to - Stage 3 Escalated after 9 hours (cumulative) to - Stage 4 Stage Response Activity Stage 1 The Etellect Representative on the Technical Helpdesk will acknowledge the Fault Call and advise on tests and actions required in order to resolve the problem, consulting as necessary with other Etellect Representatives and third parties. Should the Etellect Representative be unable to resolve the problem or provide an action plan suitable to the Customer, the Fault Call will be escalated to Etellect’s Operations Team and Etellect’s Account Manager will also be informed. Stage 2 Etellect Operations Team will determine a suitable action plan and agree it with the Customer. Where appointed, the Account Manager will be notified. Etellect Implementation Team may also be involved at this point and third party manufacturers and/or suppliers may be contacted for additional technical support. Stage 3 If unresolved following Stage 2, the Fault will be escalated to Etellect Customer Services or Operations Managers, as appropriate. They will involve all necessary resources, both internally and externally, to ensure an acceptable resolution for the Customer. Etellect Technical Services Director will also be informed. Stage 4 If unresolved following Stage 3, then Etellect Technical Services Director will take responsibility for the call and involve all necessary senior and management resources, both internally and externally, to ensure an acceptable resolution for the Customer. Etellect Managing Director will be appraised of the situation. 3.3.2 Response Times will start to run at the Call Open Time. The Etellect Representative may amend any Fault...
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Related to Fault Rectification

  • Rectification Where the surface irregularity of sub-grade and the various pavement course fall outside the specified tolerances contractor shall be liable .to rectify these in the manner described below and to the satisfaction of the Engineer - in-charge. .

  • Correction of Errors Contractor shall perform, at its own cost and expense and without reimbursement from the District, any work necessary to correct errors or omissions which are caused by the Contractor’s failure to comply with the standard of care required herein.

  • Nonconforming Work 5.6.1 Rejection, Removal and Replacement of Nonconforming Work

  • Error Correction If an error results from an act or omission of the Custodian in performing the services under this Agreement, the Custodian may take such remedial action as it considers appropriate under the circumstances, which may include effecting corrective transactions involving the Client’s assets, where and to the extent reasonably necessary to place the Client in the position (or its equivalent) it would have been had the error not occurred. The Custodian will be responsible for Losses arising from its errors in accordance with the terms of this Agreement and will be entitled to retain gains arising from its errors or related remedial actions unless otherwise prohibited by Law. Where an error results in a series of related Losses and gains, the Custodian will be entitled to net gains against Losses when permitted by Xxx. The Custodian will have no duty to notify or account to the Client for any Loss or gain associated with an error it has fully remediated.

  • Service Specification The Parties have agreed upon the scope and specification of the Services provided under this Service Agreement in the Service Specification.

  • Hardware Warranty Company warrants that for a period of one (1) year from delivery of Hardware, Hardware will be free from defects in material and workmanship in normal use, but does not cover any of the following: (i) improper installation, maintenance, adjustment, repair or modification by Customer or a third party; (ii) misuse, neglect, or any other cause other than ordinary use, including without limitation, accidents or acts of God; (iii) improper environment, excessive or inadequate heating or air conditioning, electrical power failures, surges, water damage or other irregularities; (iv) third party software or software drivers; or (v) damage during shipment.

  • Loop Testing/Trouble Reporting 2.1.6.1 Telepak Networks will be responsible for testing and isolating troubles on the Loops. Telepak Networks must test and isolate trouble to the BellSouth portion of a designed/non-designed unbundled Loop (e.g., UVL-SL2, UCL-D, UVL-SL1, UCL-ND, etc.) before reporting repair to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from BellSouth at the time of the trouble report, Telepak Networks will be required to provide the results of the Telepak Networks test which indicate a problem on the BellSouth provided Loop. 2.1.6.2 Once Telepak Networks has isolated a trouble to the BellSouth provided Loop, and had issued a trouble report to BellSouth on the Loop, BellSouth will take the actions necessary to repair the Loop if a trouble actually exists. BellSouth will repair these Loops in the same time frames that BellSouth repairs similarly situated Loops to its End Users. 2.1.6.3 If Telepak Networks reports a trouble on a non-designed or designed Loop and no trouble actually exists, BellSouth will charge Telepak Networks for any dispatching and testing (both inside and outside the CO) required by BellSouth in order to confirm the Loop’s working status. 2.1.6.4 In the event BellSouth must dispatch to the end-user’s location more than once due to incorrect or incomplete information provided by Telepak Networks (e.g., incomplete address, incorrect contact name/number, etc.), BellSouth will xxxx Xxxxxxx Networks for each additional dispatch required to repair the circuit due to the incorrect/incomplete information provided. BellSouth will assess the applicable Trouble Determination rates from BellSouth’s FCC or state tariffs.

  • DAF Specifications Developer shall submit initial specifications for the DAF, including System Protection Facilities, to Connecting Transmission Owner and NYISO at least one hundred eighty (180) Calendar Days prior to the Initial Synchronization Date; and final specifications for review and comment at least ninety (90) Calendar Days prior to the Initial Synchronization Date. Connecting Transmission Owner and NYISO shall review such specifications to ensure that the DAF are compatible with the technical specifications, operational control, and safety requirements of the Connecting Transmission Owner and NYISO and comment on such specifications within thirty (30) Calendar Days of Developer’s submission. All specifications provided hereunder shall be deemed to be Confidential Information.

  • Technical Specifications The Technical Specifications furnished on the CD are intended to establish the standards for quality, performance and technical requirements for all labor, workmanship, material, methods and equipment necessary to complete the Work. When specifications and drawings are provided or referenced by the County, these are to be considered part of the Scope of Work, and to be specifically documented in the Detailed Scope of Work. For convenience, the County supplied specifications, if any, and the Technical Specifications furnished on the CD.

  • Unavoidable Delays Delays due to acts of God, acts of public agencies, labor disputes, strikes, fires, freight embargoes, inability (despite the exercise of due diligence) to obtain supplies, materials, fuels or permits, or other causes or contingencies (excluding financial inability) beyond the reasonable control of Landlord or Tenant, as applicable. Landlord shall use commercially reasonable efforts to provide Tenant with prompt notice of any Unavoidable Delays.

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