General Support Services. 5 1. The Governing Board may contract to provide other administrative services 6 such as legal, purchasing, payroll, budget and other support services to the Library JPA with the 7 costs of these services paid for from Library JPA funds; provided that the Governing Board may 8 not contract for payroll services or other employee related support services (including, by way of 9 example, classification, compensation, employment benefits, labor negotiations, performance, 10 discipline and workers compensation or assignment matters) provided to any employees covered 11 by the Staff Services Agreement.
General Support Services. 7.1 Post-Effective Date Support Arrangements: Each of EXPERIAN and NEWCO anticipate that occasional requests for services regarding tax, payroll, treasury and other matters (including requests to answer specific questions related thereto) may be made by the other party after the Effective Date. Such services shall be provided without charge unless the party receiving such request determines, in its sole discretion, that satisfaction of such request would involve the expenditure of a significant amount of time and/or resources, in which case, such party shall provide to the requesting party an estimate of the costs anticipated to be incurred in satisfying the request, which costs shall include (a) the pro rata portion of the salary and bonus of the employees actually providing the services requested pursuant hereto, (b) reasonable out-of-pocket expenses (evidenced by appropriate documentation) and (c) a payroll expense charge in an amount equal to 23% of the amount of salary billed and 11% of bonus billed, pursuant to clause (a) above. Upon receipt of such estimate, the requesting party shall have two (2) business days in which to notify the other party whether such party should undertake to provide the requested services. If such services are provided, the party providing the services shall deliver to the requesting party an invoice on a monthly basis containing a description of the services performed and the aggregate costs actually incurred in performing such services (which amount may exceed the estimate provided to the requesting party, provided that in such case, the party providing services shall provide reasonable detail to the requesting party as to the nature of such excess). The invoice shall be paid by the requesting party within thirty (30) days of receipt thereof. Notwithstanding the foregoing, EXPERIAN and NEWCO may from time to time require personnel and other data from the other party related to or required in connection with their maintenance of human resources databases, which information shall be provided to the requesting party without charge. The parties obligation to provide support services pursuant to this Section 7.1 is in addition to any other specific support services commitments agreed to by the parties pursuant to any other agreements, including the Joint Venture and Operating Agreements, and nothing in this Section 7.1 is intended or shall be construed to obligate any party to pay or reimburse any amounts with respect to such ...
General Support Services. 2.1 The following Support Services will be supplied to Customer in accordance with the Level of Service ordered and described in the order.
General Support Services. Legend The Union proposal is made in an Article per page format for ease of reference The Left Margin of a page will identify where changes are being proposed and will include ADM for amendments, DEL for deletions, and NEW for new language. BOLD Denotes proposed new language Strikethrough Denotes proposed deletions TABLE OF CONTENTS (NUMERICAL) Article No. Page No. Preamble 1 1 Term of the Collective Agreement 2 2 Definitions 2 3 Union Recognition 4 4 Application 5 5 Dues Deduction 5
General Support Services. 1. IBM will provide and/or coordinate maintenance services for the Machines.
General Support Services. 1. The general support services cover support in relation to the use of, and the identification and resolution of errors in the Hosted Services, but shall not include the provision of customizing, configuration setup, or training services
General Support Services. Amata makes staff (“Team Members”) available for you to engage on a contract basis, who you may use to assist you with certain tasks. General Support Services are tasks that are not legal in nature, not done for the benefit of any attorney’s client(s) in matters connected with the law and that do not require licensed attorney supervision and responsibility by applicable law or rule, including, but not limited to, the tasks identified as administrative or general support services in Amata’s Program Service Pricing guide, hereby incorporated herein by reference, the effective version of which may be found on Amata’s website, xxxx://xxx.xxxxxxxxxxxx.xxx/services (“General Support Services”). General Support Services do not include any of the tasks identified as legal support services in Amata’s Program Service Pricing guide, the use of which is strictly limited to licensed attorneys and requires execution of the Legal Support Services Agreement. Whether a requested service is a General Support Service or not under this Agreement will be determined by Amata at its sole discretion. Amata reserves the right in its sole discretion to refuse, suspend or terminate General Support Services to anyone under this Agreement for any reason or no reason at any time without incurring any liability to you.
General Support Services. DSS shall make available to Licensee and all Approved Third Parties, during DSS’ regular business hours, via telephone and electronic mail, trained personnel to assist Licensee with technical support related to the Technologies. If Licensee or any Approved Third Party desires to obtain on-site support from DSS’ authorized, trained personnel, Licensee shall send a written request to DSS and the parties shall mutually agree on the date and scope of the services to be provided. Licensee shall pay to DSS an additional fee in the amount set forth on Schedule 1 for each authorized person provided on-site to perform the agreed upon services. Licensee shall also reimburse DSS for all such assigned service personnel’s reasonable out-of-pocket expenses incurred in providing support to Licensee and/or the Approved Third Party, including expenses incurred for travel, lodging and meals. All amounts due by Licensee hereunder shall be paid by Licensee within thirty (30) days of the date of the invoice thereof. If Licensee disputes the amount of an invoice submitted by DSS hereunder, Licensee shall notify DSS in writing within fifteen (15) days after Licensee’s receipt of the invoice.
General Support Services. DSS shall make available to Licensee, during DSS’ regular business hours, via telephone and electronic mail, trained personnel to assist Licensee with technical support related to the Technologies. If Licensee desires to obtain on-site support from DSS’ authorized, trained personnel, Licensee shall send a written request to DSS and the parties shall mutually agree on the date and scope of the services to be provided. Licensee shall pay to DSS an additional fee in the amount set forth on Schedule 1 for each authorized person provided on-site to perform the agreed upon services. Licensee shall also reimburse DSS for all such assigned service personnel’s reasonable out-of-pocket expenses incurred in providing support to Licensee, including expenses incurred for travel, lodging and meals. All amounts due by Licensee hereunder shall be paid by Licensee within thirty (30) days of the date of the invoice thereof. If Licensee disputes the amount of an invoice submitted by DSS hereunder, Licensee shall notify DSS in writing within fifteen (15) days after Licensee’s receipt of the invoice.
General Support Services. During the term of this Agreement, representatives of Client will provide customer support and technical support directly to the end users of the Software (the “End Users”) (“First Level Support”). In the event that Client is unable to answer any question or request posed by any End User, and in the event that Client is the End User and needs support, and such question or request relates directly to the functionality or performance of the Software, representatives of Company will provide support to Client’s support staff with regard to any such question or request (“Second Level Support”). Second Level Support will be available to Client between 9am and 5pm Pacific Standard Time, Monday through Friday (excluding holidays).
