– Hardware Maintenance & Support. Binary will provide technical advice to Acquisition personnel in maintaining and supporting the necessary hardware infrastructure at additional cost.
– Hardware Maintenance & Support. The following offerings are authorized under this category. The Contractor agrees that malfunctions that cannot be immediately diagnosed and pinpointed to a certain piece of equipment will require the participation of the Contractor until the problem resolution and responsibility is identified. In accordance with Appendix B, Clause 79, Product Acceptance, Product warranty shall become effective upon Acceptance of the Product. While under Hardware Maintenance, Contractor shall maintain the Product so as to provide Authorized User with the ability to utilize the Product without significant functional downtime to the Authorized User’s ongoing business operations in accordance with the terms and conditions of the applicable service descriptions.
– Hardware Maintenance & Support. The following Services to maintain/support the Assistive Technology Hardware, including but not limited to fixes and upgrades, are authorized under this category. The Contractor agrees that malfunctions that cannot be immediately diagnosed and pinpointed to a certain piece of equipment will require the participation of the Contractor until the problem resolution and responsibility is identified. In accordance with Appendix B, Clause 79, Product Acceptance, Product warranty shall become effective upon Acceptance of the Product. While under Hardware Maintenance, Contractor shall maintain the Product so as to provide Authorized User with the ability to utilize the Product without significant functional downtime to the Authorized User’s ongoing business operations in accordance with the terms and conditions of the applicable service descriptions.
– Hardware Maintenance & Support a) Maintenance and support services shall be provided by the Contractor on an annual basis. Contractor shall provide Department written notice of renewal not less than insert of days (#) days prior to the expiration date of the then current maintenance and support period. Maintenance and support shall automatically renew for successive twelve (12) month periods unless thirty (30) days prior written notice of termination is provided to the Contractor by the Department before the end of the then current term of maintenance and support services.
– Hardware Maintenance & Support a) Maintenance and support services shall be provided by the Contractor on an annual basis. Contractor shall provide Department written notice of renewal not less than insert of days (#) days prior to the expiration date of the then current maintenance and support period. Maintenance and support shall automatically renew for successive twelve (12) month periods unless thirty (30) days prior written notice of termination is provided to the Contractor by the Department before the end of the then current term of maintenance and support services.
b) Department shall be responsible for site work external to, but required for, hardware Deliverable installation and for Contractor maintenance time and material costs of hardware Deliverable repairs necessitated by Department misuse or negligence.
c) Contractor shall not be responsible for the consequences of any hardware Deliverable repairs, adjustments, or modifications performed by any person not representing Contractor, however, this provision does not preclude Contractor granting approval for such performance by persons not representing the Contractor.
d) Contractor shall maintain sufficient installed hardware Deliverable support services staff, replacement hardware Deliverable and ancillary equipment to satisfy the preventive and remedial maintenance requirements and Section 11.
– Hardware Maintenance & Support a) The Department shall be responsible for Site work required for installation of hardware Deliverable(s) and for time and costs of materials expended or incurred by Contractor to repair damage to hardware Deliverables caused by the Department.
