Member Handbook Requirements i. The PH-MCO must provide that the Member handbook is written at no higher than a sixth-grade reading level and includes, at a minimum, the information outlined in the PH- MCO Member Handbook Template as issued by DHS.
Member Handbook Requirements. 4.3.3.1 The Contractor shall mail to all newly enrolled Members a Member Handbook within ten (10) Calendar Days of receiving the notice of enrollment from DCH or its Agent. The Contractor shall mail to all enrolled Members a Member Handbook at least annually thereafter.
Member Handbook Requirements by renaming it Member Handbook and P4HB Participant Information Requirements and by adding the following language:
Member Handbook Requirements. The Contractor must ensure that the Member handbook is written at no higher than a fourth grade level and include, at a minimum, the information outlined in Exhibit DD of this Agreement, HealthChoices PH-MCO Member Handbook.
Member Handbook Requirements. The PH-MCO must provide that the Member handbook is written at no higher than a sixth grade reading level and includes, at a minimum, the information outlined in the PH- MCO Member Handbook Template as issued by DHS. The PH-MCO must notify members at least thirty (30) days in advance of the effective date of a significant change in the member handbook.
