Monitoring of Dispute Reporting Sample Clauses

Monitoring of Dispute Reporting. At the subsequent quarterly meeting, the NSSC BOD will: • Receive a report summarizing formal disputes raised, unresolved, and resolved since its previous meeting from the NSSC Executive Director; and • Agree upon actions to resolve disputes escalated by the customers. APPENDIX A: DETAILED VOLUMES BY CUSTOMER Financial Management Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC Accounts Payable # of Invoices and IPAC Payments 89,812 5,600 3,544 9,600 19,200 10,000 0 11,350 6,977 13,500 8,300 1,741 Accounts Receivable # of Billings, write offs and Collections: Direct and Reimbursable 35,717 5,700 704 2,360 6,280 6,280 0 3,720 1,716 2,400 2,050 4,507 Payroll/Time & Attendance Processing # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Fund Balance with Treasury # of Travel Payments, AP, and AR Collections 179,333 13,755 5,962 16,830 33,304 23,140 0 26,020 13,656 23,080 18,500 5,086 Conference Reporting # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC Domestic Travel Services # of Domestic Travel Payments and Advances 67,772 5,500 2,000 6,200 10,100 9,280 0 11,500 5,392 8,000 8,800 1,000 COS, Foreign & ETDY Travel Services # of COS, Foreign, & Extended TDY Payments (including reversals) 6,017 355 114 210 1,164 1,290 0 1,440 428 480 450 86 Relocation Assistance # of COS Moves 303 18 13 16 35, 40 0 80 30 33 30 8 Human Resources Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG HQ OCIO JSC KSC LaRC MSFC SSC Support to Personnel Programs # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Employee Development and Training # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Employee Benefits # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Human Resource & Training Information Systems # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 e-OPF Record Keeping # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Personnel Action Processing # of PAP Transactions 31,056 2,500 1,100 3,214 3,942 2,600 0 0 4,800 5,000 3,400 4,000 500 Online Course Management # of Hours 5,674 0 1,001 874 171 603 0 940 99 817 0 1,025 144 Procurement Services Service Unit Total Volume Anti...

Monitoring of Dispute Reporting. At the subsequent meeting, the AA MSD will:  Receive a report from the NSSC Executive Director summarizing formal disputes raised, unresolved, and resolved since its previous meeting; and  Agree upon actions to resolve disputes escalated by the customers. APPENDIX A: DETAILED VOLUMES BY CUSTOMER Financial Management Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC AFRC GRC GSFC HQ HQ OIG HQ OCIO JSC KSC LaRC MSFC SSC Accounts Payable # of Invoices and IPAC Payments 84,844 8,042 3,424 6,820 18,941 11,743 - - 9,074 7,503 8,989 7,758 2,549 Accounts Receivable # of Billings, write offs and Collections: Direct andReimbursable 50,256 6,820 1,097 2,750 6,867 12,063 - - 5,172 3,718 3,250 3,753 4,766 Fund Balance with Treasury # of Travel Payments, AP, and AR Collections 138,531 11,475 4,965 10,488 27,368 22,447 - - 18,672 11,690 14,318 12,254 4,854 Domestic Travel Services # of Domestic Travel Payments and Advances 44,035 2,870 1,250 3,750 8,322 6,900 - - 7,020 3,444 5,200 4,800 480 COS, Foreign & ETDY Travel Services # of COS, Foreign, & Extended TDY Payments (including reversals) 4,174 242 105 208 961 1,009 - - 1,020 120 268 220 22 Human Resources Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC AFRC GRC GSFC HQ HQ Agency HQ OIG HQ OCIO JSC KSC LaRC MSFC SSC Support to Personnel Programs # of FTE 17,285 1,165 538 1,546 3,265 1,347 - - - 2,979 1,976 1,821 2,334 314 Employee Development and Training # of FTE 17,285 1,165 538 1,546 3,265 1,347 - - - 2,979 1,976 1,821 2,334 314 Employee Benefits # of FTE 17,285 1,165 538 1,546 3,265 1,347 - - - 2,979 1,976 1,821 2,334 314 Human Resource & Training Information Systems # of FTE 17,285 1,165 538 1,546 3,265 1,347 - - - 2,979 1,976 1,821 2,334 314 e-OPF Record Keeping # of FTE 17,285 1,165 538 1,546 3,265 1,347 - - - 2,979 1,976 1,821 2,334 314 Personnel Action Processing # of PAP Transactions 26,236 1,400 900 2,100 4,500 2,459 - - - 5,399 3,682 2,580 2,650 566 Financial Disclosure Processing # of OGE-450, OGE- 450A, & OGE-278 Forms Filed 10,664 749 370 1,031 1,923 1,100 - - - 1,786 1,075 1,235 1,150 245 Online Course Management # of Hours 2,319 170 70 200 210 - 500 - 300 160 75 50 440 144 Off-site Training # of Individual Training Registrations Resulting in a Purchase & Center Cancellations 5,246 550 240 415 700 550 - 250 - 850 500 730 311 150 On-site Training # of On-Site Training Purchases 480 14 13 26 70 30 - - - 130 57 40 92 8 Payroll/Time & Attendance Proce...

Monitoring of Dispute Reporting. At the subsequent meeting, the AA MSD will: • Receive a report from the NSSC Executive Director summarizing formal disputes raised, unresolved, and resolved since its previous meeting; and • Agree upon actions to resolve disputes escalated by the customers. APPENDIX A: DETAILED FY22 ANTICIPATED VOLUMES BY CUSTOMER Please note: Services in this section are now MAP aligned. Instead of being displayed according to the organizational structure of the NSSC (as they are in the rest of this document), the charts below are organized to clearly indicate the actual funding source for each service. NSSC POCs for NSSC services are listed in Appendix B. Office of the Chief Financial Officer (OCFO) Serv ice Unit To tal Anticipa xxx Xxxxx l Volume B y Cus to mer Volume OCF O ARC AFRC GRC GSFC HQ HQ Age ncy HQ OIG JSC KSC LaRC MSFC SSC ARMD H E O- ES H E O- SO SMD OS T E M STMD Accounts Payable # of I n v oic es, C as h Gr a nt, & I PA C Pa y me nts 89,560 89,560 6,659 3,424 8,128 18,300 11,443 - - 8,045 8,130 12,150 10,536 2,745 Accounts Receivable # of Billin gs, w rite o ffs an d C ollecti ons: Di rect and Reimbursable 39,110 39,110 5,159 1,097 2,304 6,712 5,317 - - 4,911 3,777 3,183 3,500 3,150 Fund Balance with Treasury # of T ra vel Pay me nts, A P, an d A R C ollectio ns 148,915 14 8,9 15 11,619 5,080 12,146 29,335 21,449 - - 16,733 12,734 18,380 16,766 4,673 Domestic Travel Services # of D om estic Tra xxx Xx uc hers a nd A dva nces 37,134 37,134 2,393 1,050 2,940 6,410 6,548 - - 5,734 2,898 4,466 4,315 380 C O S, For ei g n & E T D Y Tr a vel Services # of C O S, Fo rei g n, & E T D Y Pa y me nts (including reversals) 3,699 3,699 205 98 162 883 1,051 - - 730 147 234 189 - ET D Y T ra ve l A ut h ori zati o n & Voucher Preparation # of Forei g n & D omestic ET D Y Tra vel A uth oriz atio ns an d Vo uc hers Pre pa red 2,445 2,445 266 89 126 95 422 - - 564 409 83 379 13 Pa yr oll/Ti me & A tten da nce Processi ng # of FTE 16,468 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 G rants A wa rds a nd A dmi nistrati on # of O pe n G ra nts & C oo pe rative A gre eme nts 73,086 23,047 3,715 428 1,394 12,254 122 - - 2,166 401 1,435 1,064 68 60 26 24 43,000 2,729 4,20 0 Fi n a ncia l Dis cl osu re Pr oc xxxx x x # of X X X - 4 5 0, O G E - 4 5 0 A, & O G E - 278 Forms Filed 11,229 11,229 765 370 1,031 2,200 1,170 - - 1,786 1,075 1,270 1,351 211 Office of the Chief Human Capital Officer (OCHCO) Service Unit Total Anticipa xxx A nnual Volum e By C ustom er...