Support Channels. Service Provider will provide telephone and email support via Service Provider Customer Service ("Support Channels") during the defined Service Hours. To make sure that severity 1-3 requests get respective attention by Service Provider, such support requests have to be raised by phone via the customer support number. Severity 4 support requests can be also raised via email. Contact details and Service Hours are published online under the following link.
Support Channels. Pilot will provide customer and technical support to Customer’s designated Support Contact via its normal customer Support channels. Support is available 24 hours a day, 365 days a year via email and telephone. Customer may call Pilot toll-free on (000) 000-0000 or email xxxxxxx@xxxxxxxxxx.xxx to receive Support.
Support Channels. If the Order Form specifies support channels, Xxxxxxxxx only agrees to respond to Support Requests sent via those channels. If the Order Form does not specify support channels, Developer only agrees to respond to Support Requests via e-mail, and to give Notice of an e-mail address for Support Requests on entering into this agreement.
Support Channels. In addition to the technical support described in the General SISW Maintenance Terms, a web portal and email address may also be used to contact XHQ customer support. The Documentation contains current information on how to contact XHQ customer support.
Support Channels. All incidents must be reported via VISURE Support Channels, provided by Visure to the customers. The following email address can be used: xxxxxxx@xxxxxxxxxxxxxxx.xxx.
Support Channels. (i) For Non-SAP IT Services, FDT will provide Services pursuant to this Clause 20.2.5 (Support Channels) of this Master Schedule 4 (FDT IT Services) until the completion of the FME IT Carve-Out Project.
Support Channels. 1 U shape, size and thickness as required, surface mounted, suspended, or set in poured concrete walls and ceilings. Part 3 Execution
Support Channels. 3.1. The Customer agrees not to abuse SOHOBCOM’s support channels by way of flooding (sequential e-mails, phone calls or ticket submissions). Customer found flooding any of SOHOBCOM’s support channel may be blocked from using the flooded channel indefinitely. Additionally, as a result of a block, the Customer will give up rights to any Service Level Agreement Response Credit.
Support Channels. A dedicated, secure helpdesk is established for the Customer at the following address: xxxxx://xxx.xxxxxxxxxxx.xxx/support/home to enable the Customer's users to log support and technical maintenance issues on a 24/7 basis. This helpdesk will be the primary channel for the logging of all support and maintenance issues that arise for the Customer. Free phone contact details: Ireland 1800 940940 / UK 0800 043 2078 / US +00000000000/ HQ 00353 719622078 Support will be available: Monday - Friday from 08:30 - 17:00 GMT on a Business Day. Xxxx provides 24x7x365 resourced support for Severity 1 and Severity 2 issues that have been raised via our Helpdesk that may occur outside of standard Xxxx support hours.
Support Channels. All incidents must be reported via the VISURE Support Website. There are three sections in this area: Service Desk portal: VISURE will provide COMPANY his own user to access this section. The main subsections included in it are: o Knowledge Base: gives direct access to our Knowledge Base and our Frequently Asked Questions (FAQ). It’s classified by module and feature and allows searching information based on keywords. o Case management: Acts as a communication channel between all the team involved in case management and our clients, keeping the customers and users informed by providing confirmation of cases registry, progress and delivery. It also improves the service quality and reduces the response time. Releases and services packs: every time a new product version is delivered VISURE will provide COMPANY access to this section for downloading said version and their technical documentation. Specific offerings on this VISURE Support Website may vary from time to time at VISURE’s discretion. Exceptionally, the following email address can be used: xxxxxxx@xxxxxxxxxxxxxxx.xxx
