Objectives of Service Level Agreements Sample Clauses

Objectives of Service Level Agreements. ● To create an environment which is conducive to a cooperative relationship between CUSTOMER and DISTRIBUTOR to ensure the effective support for ZEVENET SL. ● To document the responsibilities of all parties taking part in the agreement. ● To ensure that CUSTOMER achieves the provision of a high quality of service. ● To define the commencement of the agreement, its initial term and the provision for reviews. ● To define in detail the service to be delivered by DISTRIBUTOR and the level of service which can be expected by CUSTOMER, thereby reducing the risk of misunderstandings. ● To institute a formal system of objective service level monitoring ensuring that reviews of the agreement are based on factual data. ● To provide a common understanding of service requirements/capabilities and of the principles involved in the measurement of service levels. ● To provide for all parties to the Service Level Agreement a single, easily referenced document which caters for all objectives as listed above. ● Cluster service requires to be configured with the same support plan for all nodes.
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Objectives of Service Level Agreements. ● To create an environment which is conducive to a cooperative relationship between CUSTOMER and DISTRIBUTOR to ensure the effective support for ZEVENET SL. ● To document the responsibilities of all parties taking part in the agreement. ● To ensure that CUSTOMER achieves the provision of a high quality of service. ● To define the commencement of the agreement, its initial term and the provision for reviews. ● To define in detail the service to be delivered by DISTRIBUTOR and the level of service which can be expected by CUSTOMER, thereby reducing the risk of misunderstandings. ● To institute a formal system of objective service level monitoring ensuring that reviews of the agreement are based on factual data. ● To provide a common understanding of service requirements/capabilities and of the principles involved in the measurement of service levels. ● To provide for all parties to the Service Level Agreement a single, easily referenced document which caters for all objectives as listed above.
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Objectives of Service Level Agreements. ● To create an environment which is conducive to a cooperative relationship between CUSTOMER and DISTRIBUTOR to ensure the effective support for ZEVENET SL. ● To document the responsibilities of all parties taking part in the agreement. ● To ensure that CUSTOMER achieves the provision of a high quality of service for with the full support of DISTRIBUTOR. ● To define the commencement of the agreement, its initial term and the provision for reviews. ● To define in detail the service to be delivered by DISTRIBUTOR and the level of service which can be expected by CUSTOMER, thereby reducing the risk of misunderstandings. ● To institute a formal system of objective service level monitoring ensuring that reviews of the agreement are based on factual data. ● To provide a common understanding of service requirements/capabilities and of the principles involved in the measurement of service levels. ● To provide for all parties to the Service Level Agreement a single, easily referenced document which caters for all objectives as listed above.
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Objectives of Service Level Agreements. 1. To create an environment which is conducive to a co-operative relationship between and XXXX to ensure the effective support
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Objectives of Service Level Agreements. To create an environment that is conducive to a cooperative relationship between MNIT and the Agency to ensure the effective support of end users who conduct state government business. • To document the responsibilities of all parties taking part in the Agreement. • To ensure that the Agency achieves the provision of a high quality of service for end users with the support of MNIT. • To define the start of the Agreement and the process for reviewing it. • To define in detail the services to be delivered by MNIT and the level of service and anticipated costs that can be expected by the Agency, thereby reducing the risk of misunderstandings. • To provide a common understanding of service requirements/capabilities and the principals involved in the measurement of service levels/objectives. • To provide the parties to the SLA a single, easily referenced document that addresses the objectives as listed above. Review Process This Agreement will be reviewed no less frequently than every two years on a mutually agreed upon date, by the Agency and MNIT. The two year review will cover the legal portion of the SLA. To the extent reasonably necessary to meet the business needs of the Agency, the parties to this SLA agree to use best efforts to amend the SLA to change and update the Agreement to reflect the Agency’s business needs. Common Partnership MNIT and the Agency will establish a cooperative relationship to achieve efficiencies and improve the delivery of technology services. MNIT and the Agency will work collaboratively to meet the State’s strategic direction and business needs. MNIT and the Agency agree to all terms, including as follows: • In conjunction with state agencies and others stakeholders, MNIT will establish and maintain a formal governance process (Minnesota IT Governance Framework) that includes agency business participation and incorporates agency input into overall IT strategy and direction. • All Agency IT employees are MNIT employees and report to the MNIT Chief Business Technology Officer (CBTO) assigned to the agency. • MNIT’s oversight authority includes, but is not limited to, IT planning activities, IT budget management, purchasing, policy development, policy implementation, and direction of MNIT employees. MNIT’s oversight authority does not extend to the non-IT portions of the Agency’s business operations. • Pursuant to Minnesota Statutes section 16E.016, MNIT has the responsibility for provisioning, improvement, and development of all ...
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Objectives of Service Level Agreements a. To have a common minimum program for the co-operative relationship between the Company/Service Provider and the Client to ensure the effective support of end users.
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Objectives of Service Level Agreements. 1. To create an environment which is conducive to a co-operative relationship between Revize Software Systems, LLC. and Client to ensure the effective support of end users
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Objectives of Service Level Agreements. 1. To create an environment which is conducive to a co-operative relationship between Client and ZINFI Technologies, Inc. and to ensure the effective support of end users
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Objectives of Service Level Agreements. To create an environment which is conducive to a co-operative relationship between Company Name and Agency Name to ensure the effective support of end users To document the responsibilities of all parties taking part in the Agreement To ensure that Agency Name achieves the provision of a high quality of service for end users with the full support of Company Name. To define the commencement of the agreement, its initial term and the provision for reviews To define in detail the service to be delivered by Company Name and the level of service which can be expected by Agency Name, thereby reducing the risk of misunderstandings To detail via a question list, information Company Name requires Agency Name to extract from end users prior to Company Name involvement To institute a formal system of objective service level monitoring ensuring that reviews of the agreement are based on factual data To provide a common understanding of service requirements/capabilities and of the principles involved in the measurement of service levels To provide for all parties to the Service Level Agreement a single, easily referenced document which caters for all objectives as listed above
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Related to Objectives of Service Level Agreements

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Levels Annex 1 to this Part A of this Call Off Schedule sets out the Service Levels the performance of which the Parties have agreed to measure. The Supplier shall monitor its performance of this Call Off Contract by reference to the relevant performance criteria for achieving the Service Levels shown in Annex 1 to this Part A of this Call Off Schedule (the Service Level Performance Criteria) and shall send the Customer a Performance Monitoring Report detailing the level of service which was achieved in accordance with the provisions of Part B (Performance Monitoring) of this Call Off Schedule. The Supplier shall, at all times, provide the Services in such a manner that the Service Levels Performance Measures are achieved. If the level of performance of the Supplier of any element of the provision by it of the Services during the Call Off Contract Period: is likely to or fails to meet any Service Level Performance Measure or is likely to cause or causes a Critical Service Failure to occur, the Supplier shall immediately notify the Customer in writing and the Customer, in its absolute discretion and without prejudice to any other of its rights howsoever arising including under Clause 12 of this Call Off Contract (Service Levels and Service Credits), may: require the Supplier to immediately take all remedial action that is reasonable to mitigate the impact on the Customer and to rectify or prevent a Service Level Failure or Critical Service Level Failure from taking place or recurring; and if the action taken under paragraph (a) above has not already prevented or remedied the Service Level Failure or Critical Service Level Failure, the Customer shall be entitled to instruct the Supplier to comply with the Rectification Plan Process; or if a Service Level Failure has occurred, deduct from the Call Off Contract Charges the applicable Service Level Credits payable by the Supplier to the Customer in accordance with the calculation formula set out in Annex 1 of this Part A of this Call Off Schedule; or if a Critical Service Level Failure has occurred, exercise its right to Compensation for Critical Service Level Failure in accordance with Clause 13 of this Call Off Contract (Critical Service Level Failure) (including subject, for the avoidance of doubt, the proviso in Clause 13.1.2 of this Call Off Contract in relation to Material Breach). Approval and implementation by the Customer of any Rectification Plan shall not relieve the Supplier of any continuing responsibility to achieve the Service Levels, or remedy any failure to do so, and no estoppels or waiver shall arise from any such Approval and/or implementation by the Customer. SERVICE CREDITS Annex 1 to this Part A of this Call Off Schedule sets out the formula used to calculate a Service Credit payable to the Customer as a result of a Service Level Failure in a given service period which, for the purpose of this Call Off Schedule, shall be a recurrent period of [one Month] during the Call Off Contract Period (the Service Period).

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Performance Schedule The Parties will perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Detailed Description of Services / Statement of Work Describe fully the services that Contractor will provide, or add and attach Exhibit B to this Agreement.

  • Goals and Objectives of the Agreement Agreement Goals The goals of this Agreement are to: ● Reduce wildfire risk related to the tree mortality crisis; ● Provide a financial model for funding and scaling proactive forestry management and wildfire remediation; ● Produce renewable bioenergy to spur uptake of tariffs in support of Senate Bill 1122 Bio Market Agreement Tariff (BioMat) for renewable bioenergy projects, and to meet California’s other statutory energy goals; ● Create clean energy jobs throughout the state; ● Reduce energy costs by generating cheap net-metered energy; ● Accelerate the deployment of distributed biomass gasification in California; and ● Mitigate climate change through the avoidance of conventional energy generation and the sequestration of fixed carbon from biomass waste. Ratepayer Benefits:2 This Agreement will result in the ratepayer benefits of greater electricity reliability, lower costs, and increased safety by creating a strong market demand for forestry biomass waste and generating cheap energy. This demand will increase safety by creating an economic driver to support forest thinning, thus reducing the risk of catastrophic wildfire and the associated damage to investor-owned utility (IOU) infrastructure, such as transmission lines and remote substations. Preventing this damage to or destruction of ratepayer-supported infrastructure lowers costs for ratepayers. Additionally, the ability of IOUs to use a higher- capacity Powertainer provides a much larger offset against the yearly billion-dollar vegetation management costs borne by IOUs (and hence by ratepayers). The PT+’s significant increase in waste processing capacity also significantly speeds up and improves the economics of wildfire risk reduction, magnifying the benefits listed above. The PT+ will directly increase PG&E’s grid reliability by reducing peak loading by up to 250 kilowatt (kW), and has the potential to increase grid reliability significantly when deployed at scale. The technology will provide on-demand, non- weather dependent, renewable energy. The uniquely flexible nature of this energy will offer grid managers new tools to enhance grid stability and reliability. The technology can be used to provide local capacity in hard-to-serve areas, while reducing peak demand. Technological Advancement and Breakthroughs:3 This Agreement will lead to technological advancement and breakthroughs to overcome barriers to the achievement of California’s statutory energy goals by substantially reducing the LCOE of distributed gasification, helping drive uptake of the undersubscribed BioMAT program and increasing the potential for mass commercial deployment of distributed biomass gasification technology, particularly through net energy metering. This breakthrough will help California achieve its goal of developing bioenergy markets (Bioenergy Action Plan 2012) and fulfil its ambitious renewable portfolio standard (SB X1-2, 2011-2012; SB350, 2015). The PT+ will also help overcome barriers to achieving California’s greenhouse gas (GHG) emissions reduction (AB 32, 2006) and air quality improvement goals. It reduces greenhouse gas and criteria pollutants over three primary pathways: 1) The PT+’s increased capacity and Combined Heat and Power (CHP) module expand the displacement of emissions from conventional generation; 2) the biochar offtake enables the sequestration of hundreds of tons carbon that would otherwise have been released into the atmosphere; and 3) its increased processing capacity avoids GHG and criteria emissions by reducing the risk of GHG emissions from wildfire and other forms of disposal, such as open pile burning or decomposition. The carbon sequestration potential of the biochar offtake is particularly groundbreaking because very few technologies exist that can essentially sequester atmospheric carbon, which is what the PT+ enables when paired with the natural forest ecosystem––an innovative and groundbreaking bio-energy technology, with carbon capture and storage. Additionally, as noted in the Governor’s Clean Energy Jobs Plan (2011), clean energy jobs are a critical component of 2 California Public Resources Code, Section 25711.5(a) requires projects funded by the Electric Program Investment Charge (EPIC) to result in ratepayer benefits. The California Public Utilities Commission, which established the EPIC in 2011, defines ratepayer benefits as greater reliability, lower costs, and increased safety (See CPUC “Phase 2” Decision 00-00-000 at page 19, May 24, 2012, xxxx://xxxx.xxxx.xx.xxx/PublishedDocs/WORD_PDF/FINAL_DECISION/167664.PDF). 3 California Public Resources Code, Section 25711.5(a) also requires EPIC-funded projects to lead to technological advancement and breakthroughs to overcome barriers that prevent the achievement of the state’s statutory and energy goals. California’s energy goals. When deployed at scale, the PT+ will result in the creation of thousands of jobs across multiple sectors, including manufacturing, feedstock supply chain (harvesting, processing, and transportation), equipment operation, construction, and project development. Additional Co-benefits: ● Annual electricity and thermal savings; ● Expansion of forestry waste markets; ● Expansion/development of an agricultural biochar market; ● Peak load reduction; ● Flexible generation; ● Energy cost reductions; ● Reduced wildfire risk; ● Local air quality benefits; ● Water use reductions (through energy savings); and ● Watershed benefits.

  • Service Level Commitment IBM provides the following service level commitment (“SLA”) for the Cloud Service, after IBM makes the Cloud Service available to you.

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