Ongoing Service and Reviews. We will discuss the full range of our on-going Valued Service Proposition during our initial consultation. These services include, but are not limited to, providing you with: Annual Reviews An assessment of your circumstances and any changes to your plans that are needed Regular updates and information regarding your investments A choice of differing levels of support depending on your needs Ongoing support with correspondence and administration issues Your Payment Options Details of these different levels of services are listed under the Fees for Ongoing Services and Reviews. We will agree separately the level of on-going services at the time of, or prior to, making our recommendation(s) to you. Our costs are up to 1% per annum and are based on the value of your investment(s). Therefore, if the value of your investment(s) totalled £100,000 our yearly fee at 1% would be £1,000. The amount you pay will fluctuate with the value of your investment; if your investment increases in value the amount you pay us will also increase and if your investment falls in value the amount you pay us will reduce. Any change to the level of services throughout this agreement will result in a pro-rata charge being applied. The charges listed above can be deducted from your investments or paid directly by you. You should note that when paid through the investments, it may reduce your personal tax thresholds and/or exemption levels. Where this happens, we will discuss it with you and confirm it in your suitability report. Charging Structure Investment up to £250,000 Investment between £250,000 & £1,000,000 Investment over £1,000,000 Initial Charge Up to 3% Up to 2% Up to 1% Ongoing Charge Up to 1% Up to 0.85% Up to 0.75% Other Benefits we may Receive We advise on a range of products from a variety of firms; we may receive certain non-monetary benefits from these firms, which are used to enhance the quality of the service we provide you. Benefits we may receive include technical services, information technology or the supply of product literature.
Ongoing Service and Reviews. Our on-going services are designed to provide you with review and support relevant to your personal circumstances and may include: • Structured reviews to keep you apprised of your investments. • An annual assessment of: o your circumstances. o the suitability of your existing financial products. o any changes to your plans that are needed. • Regular updates and information in accordance with your service plan regarding your investments. • A choice of differing levels of support depending on your needs, which may include assistance with correspondence, administration issues and support for those clients that have difficulties with online or telephone banking and other technological challenges. We will agree the level of on-going services either on outset, if we are taking over an existing arrangement, or when we make our recommendation(s) to you. We recognise that not all clients have the same service requirements. We have designed three standard levels of service, named after the animals from our logo, that may meet your needs without adaptation. However, many clients require a more tailor made, bespoke service plan. Key Plan allows you to create a level of on-going service that best suits your precise needs where this is not possible using one of the three standard service level agreements. These are outlined in section 4.3 of this agreement. Additional work on an ad hoc basis, outside the scope of your chosen ongoing service, is charged at the hourly rate. We will agree this with you before proceeding.
