Onsite Level II Support Sample Clauses

Onsite Level II Support. ● Insight will provide deskside support resources to Client. ● The deskside support technicians will also handle IMAC requests. ● Insight and the State of Iowa OCIO will monitor and review incident and IMAC activity to ensure expected normal volumes are not exceeded. ● The Onsite Level II support team will be assigned incidents through the State’s incident management system for second-level deskside issues. ● All incidents will be tracked and managed within the State’s incident management system. ● All computers touched by the level II support team will be configured to be managed by SCCM and have data files directed to a designated cloud location for storage per the OCIO guidelines ● Insight will provide security services for Endpoint Devices including the configuration of Endpoint Devices in coordination with the State and in accordance with applicable IT Governance Documents to ensure the highest levels of information security are achieved. ● Insight will immediately report all confirmed and suspected security intrusions, Security Breaches, and incidents to the State upon detection. ● Insight will provide support Services including Endpoint Device technology assistance for events such as after- hours board meetings that require in-person technology assistance and other special projects. ● Insight will utilize the OCIO’s designated asset management system to track changes to hardware or software when they occur. The reporting aspect will be based on the level of access Insight will have and the capability of the OCIO’s designated asset management system. ● Insight will participate in problem resolution affecting Endpoint Devices regardless of root cause, including those problems thought to involve IT Infrastructure Services not managed by Insight. Insight will work collaboratively with the State on the resolution of problems as a part of a team until they are resolved. ● Insight will ensure all Microsoft Windows Endpoint Devices are connected to the State of Iowa Active Directory and SCCM environment, except as waived by the OCIO in writing. ● Ensure all Microsoft Windows Endpoint Devices are attached to the State of Iowa anti-malware environment. ● Ensure all Microsoft Windows laptops and tablets utilize the State of Iowa encryption services environment. The objective of the Onsite Level II support engineer is: ● To be the “on-site resolution team” to which the Service desk will transfer incidents that it cannot solve remotely. ● To provide necessary in...
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Related to Onsite Level II Support

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Minimum Customer Support Requirements for TIPS Sales Vendor shall provide timely and commercially reasonable support for TIPS Sales or as agreed to in the applicable Supplemental Agreement.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Level IV a. If the grievant is not satisfied with the disposition of his/her grievance at Level III, he/she may file the grievance within five (5) days of the Level III response for transmittal to the Board.

  • Sound Level Company will take all reasonable measures to reduce to a minimum vibrations that may cause damage to any equipment, structure, building or portion of any building whether on the Premises, Common Use Areas, or located elsewhere on the Airport, and to keep the sound level of its operation as low as possible.

  • Level II In the event the grievance is not resolved in Level I, the decision rendered may be appealed by the Union to the Superintendent of schools, provided such appeal is made in writing within (20) twenty days in person after receipt of the decision in Level I. If a grievance is properly appealed by the Union to the Superintendent, the Superintendent or designee shall set a time to meet regarding the grievance within fifteen days after receipt of the appeal. Within (20) twenty days after the meeting, the Superintendent or designee shall issue a decision in writing to the Union.

  • Staffing Levels To the extent legislative appropriations and PIN authorizations allow, safe staffing levels will be maintained in all institutions where employees have patient, client, inmate or student care responsibilities. In July of each year, the Secretary or Deputy Secretary of each agency will, upon request, meet with the Union, to hear the employees’ views regarding staffing levels. In August of each year, the Secretary or Deputy Secretary of Budget and Management will, upon request, meet with the Union to hear the employees’ views regarding the Governor’s budget request.

  • Level I If the grievance is not resolved through informal discussions, the supervisor shall give a written decision on the grievance to the parties involved within ten (10) days after receipt of the written grievance.

  • Level III In the event the grievance is not resolved in Level II, the decision rendered may be appealed to the School Board, provided such an appeal is made in writing within ten (10) days after receipt of the decision in Level II. If a grievance is properly appealed to the School Board, the School District shall hear the grievance within twenty (20) days after the receipt of the appeal. Within twenty (20) days after the meeting the School Board shall issue its decision in writing to the parties involved. At the option of the School Board, a committee or representative(s) of the School District may be designated by the School Board to hear the appeal at this level, and report its findings and recommendations to the School District. The School District shall then render its decision.

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