Operating Performance Standards Sample Clauses
The Operating Performance Standards clause sets out the minimum levels of performance or quality that a party must maintain during the operation of a service, facility, or system. Typically, this clause details specific metrics, benchmarks, or procedures that must be met, such as uptime percentages for equipment, response times for services, or compliance with regulatory requirements. By clearly defining these standards, the clause ensures that both parties have a mutual understanding of expected performance, reducing disputes and providing a basis for accountability if standards are not met.
Operating Performance Standards. The Contractor shall operate vehicles with due regard for the safety, comfort and convenience of passengers and the public. The City will set performance standards for its services. Contractor and the City shall meet periodically to evaluate performance of the system based upon these standards. If the standards are not fulfilling their intended purpose, they will be adjusted based upon recommendations made by Contractor with the concurrence and final decision by the City. Should it be found that the Contractor's performance has contributed to Contractor's failure to achieve these standards, Contractor shall take all reasonable actions requested by the City to correct deficiencies in performance. Should deficiencies persist, the City may assess liquidated damages. All liquidated damages assessed against the Contractor will be deducted from the monthly invoices by the same amount. The City's Community Services Director shall maintain the right to assess liquidated damages against the Contractor, as set forth herein, based on the Contractor's failure to meet the established standards. Circumstances beyond the control of the Contractor, causing the Contractor to fail to comply with the stated performance requirement, will be considered as just cause on the part of the City not to assess liquidated damages against the Contractor. Service should be provided as scheduled or according to any adjusted schedule established by the City, including route modifications required because of special events or a declared emergency. Contractor shall not be held responsible for the failure to provide on time service due to weather or traffic conditions, unavoidable vehicle malfunctions, and/or naturally occurring disasters. Notwithstanding the above caveat, the City may impose liquidated damages on the following basis:
a. Customer service is very important in building ridership and support for this service. Therefore, the fourth (and any additional) justified complaint about each service in any 30-day period shall result in the Contractor paying a penalty $500 per substantiated complaint except late pick-ups or trip delays covered below.
b. The Contractor shall maintain satisfactory California Highway Patrol (CHP) terminal inspection throughout the life of the contract (proof of CHP certification is required). If the Contractor receives an unsatisfactory rating from the CHP, the Contractor shall notify the City immediately and state what is being done to correct the deficienc...
Operating Performance Standards a. EMBARK shall adhere to the following standards:
i. Vehicles shall be operated with due regard for the safety, comfort, and convenience of passengers and the general public.
ii. Service shall be provided as scheduled or according to any adjusted schedule mutually established by EMBARK and Norman, including route or service modifications required as a result of a declared emergency.
iii. EMBARK shall strive to maintain on-time performance in accordance with published schedules, and at no time is EMBARK allowed to run ahead of schedule.
iv. EMBARK shall train and motivate employees who interface with the public as if they were in the “Hospitality” industry. All EMBARK personnel are responsible for knowledge of the Norman service. EMBARK personnel must maintain a courteous attitude, answering to the best of their ability any questions from the public regarding the provision of service.
Operating Performance Standards. Concessionaire shall be required to observe, obey and abide by all such applicable operating performance standards, rules, regulations or procedures contained in the Board’s Operating Performance Standards, as may be amended from time to time by the Chief Executive Officer. A copy of such Operating Performance Standards will be supplied to the Concessionaire and the terms thereof, and any subsequent amendments are incorporated fully herein. Failure of Concessionaire to observe, obey and abide by the Operating Performance Standards shall result in the application by the Board of Liquidated Damages in the amount as set forth in the Board’s Operating Performance Standards.
Operating Performance Standards. 1. Contractor covenants and agrees to operate the Animal Campus in accordance with the terms and conditions of this Agreement during the Term and as set out in the Attachment B, Scope of Work.
2. Contractor must furnish such management and supervisory services as set forth in this Contract in a manner consistent with Industry Standards for businesses engaged in animal shelter management and supervisory services.
3. Contractor agrees to manage and operate the Animal Campus as of the Effective Date of this Contract, without any additional representations by City.
Operating Performance Standards