Organizational Change Management Plan. The Contractor shall develop and maintain a continuous Organizational Change Management Plan which will comprise the schedule and activities to accomplish the goals for Organizational Change Management within the EITS Environment and coordinates the activities of the Integrated Service Providers, the Government, Customers, and other vendors. The Contractor shall provide an annual revision of the Organizational Change Management Plan and at least quarterly updates, as approved by Government. Contractor shall facilitate and coordinate the appropriate involvement of Government, Customers, EITS Governance, Service Providers, and other vendors. The Organizational Change Management Plan will include a communications plan that identifies the mechanisms and channels for communication and identifies key messages that need to be address along the schedule of change. This will identify the different stakeholders for receipt and creation of communications across DHA and Customers. Contractor shall regularly track and gather information on communications activities and the effectiveness of organizational change communications. The Organizational Change Management Plan will encompass results from Business Relationship Management and the business analysis of the Customers. Revisions of the plan will address Customers’ satisfaction surveys and results from organizational change feedback surveys. The Contractor shall track execution against the plan, including progress against the projected schedule and provide recommendations for adjustments to the plan.
Organizational Change Management Plan. Purpose: The Organizational Change Management Plan defines changes in job functions, employee workloads and business processes. The Campaign Finance project does not require change across the entire organization; however, changes impacting campaign finance stakeholders shall be managed and efficiently implemented by following this plan. Updated: Yes. This deliverable will be updated with State approval if changes occur. Specification: This deliverable will consist of but is not limited to:
Organizational Change Management Plan. The Contractor shall develop and implement a comprehensive Organizational Change Management (hereinafter referred to as “OCM”) plan for both internal and external staff across functions, roles, and locations that are impacted by the Care Management Solution. The Contractor’s OCM plan will address how various State staff are anticipated to react to the change and the development of open, timely, and consistent communication of the solution’s benefits. The plan also will address relevant training and coaching to help staff understand what is expected of them, and will identify continuous feedback mechanisms to measure and adjust OCM activities. The Contractor will:
i. Use an Organizational Readiness Assessment approved by the State Authorized Representative(s) to determine the organizational readiness of the DVHA, other State agencies, stakeholders, and providers to adopt the Care Management Solution.
ii. Identify and evaluate key organizational focus areas, impacts, and risks that need to be addressed to achieve program outcomes.
iii. Identify, analyze, and address differential impacts to various stakeholders and end- Users.
Organizational Change Management Plan. The Contractor shall develop and implement a comprehensive Organizational Change Management (hereinafter referred to as “OCM”) plan for both internal and external staff across functions, roles, and locations that are impacted by the Care Management Solution. The Contractor’s OCM plan will address how various State staff are anticipated to react to the change and the development of open, timely, and consistent communication of the solution’s benefits. The plan also will address relevant training and coaching to help staff understand what is expected of them, and will identify continuous feedback mechanisms to measure and adjust OCM activities. The Contractor will:
i. Use an Organizational Readiness Assessment approved by the State Authorized Representative(s) to determine the organizational readiness of the DVHA, other State agencies, stakeholders, and providers to adopt the Care Management Solution.
ii. Identify and evaluate key organizational focus areas, impacts, and risks that need to be addressed to achieve program outcomes.
iii. Identify, analyze, and address differential impacts to various stakeholders and end-Users.
iv. Identify and evaluate the organizational capabilities (structure, strategy, systems, skills, style, staff, values, etc.) required to effectively leverage the functional and business capabilities deployed by the Care Management Solution.
v. Develop recommendations for the future organizational structure (business, technology and partners).
vi. Develop an overall organizational change management strategy that complements the implementation roll-out plan with specific attention to the following:
1. Accelerated adoption of behaviors, attitudes, and operational practices required for impacted staff to support the change;
2. No interruptions to service delivery during Care Management program roll-out.
vii. Develop and deliver a robust communication strategy consistent with DVHA’s operating culture and information needs of different stakeholders.
viii. Conduct Change Impact Assessments to determine the impact on affected stakeholders, including business processes, people, and technology implications to inform content for future communications and training activities.
ix. Conduct Periodic Assessments that track successful change adoption among affected audiences, and inform the OCM plan by providing structured feedback on what is working well and identifying risks or issues. The OCM plan will identify and evaluate the capabilities (skills, s...
Organizational Change Management Plan. The Contractor shall parallel its Organization Change Management Plan after the SCORE II project manager / IV&V’s Communication plan which is based on the PMI (PMBOK) industry standard.
