Organizational Change Management. In the EITS Environment, the EITSI occupies a key position between Service Providers and Customers and is essential for managing changes that happen between and amongst the participants in that environment. As such, the EITSI is essential for the transition of the Government and Customers to utilizing this new operating model and for sustaining and improving DHA and Customer use of the EITS Environment. The Contractor shall establish and manage the practice for Organizational Change Management across the Integrated Services to accomplish plan, implement, and manage the smooth and successful implementation of change with the DHA and Customers. The contractor shall facilitate, establish, and distribute the practice of Organizational Change Management within and across the Integrated Environment and the Integrated Service Providers, providing communication, education, and training. The Contractor shall document its framework and approach to Organizational Change Management, including the industry standard models for organizational change that it will adhere to within the EITS Environment in the SMM. Contractor shall document policies for support and governance of organizational change, as specified by the Government. Contractor shall develop and maintain processes for Organizational Change Management across the Integrated Service Providers and document those in the SMM. The Contractor shall develop an Organizational Change Management Plan, as described in 5.3.5.1, that will show the activities, schedule, and communications for organizational change in the EITS Environment. The Contractor shall provide communication and training for all parts of the EITS Environment (e.g. tools it implements and manages, the processes it establishes and manages, and operational governance it facilitates and manages) in support of organizational change. Contractor shall provide regular outreach across multiple channels to those impacted by organizational change and strive to produce a positive posture and relationship for the planned change within those stakeholders. The Contractor shall conduct regular surveys of those participating in organizational change to gather feedback on the process and outcomes. Contractor shall analyze the survey results and provide recommendations to the Government for adjustments to plans. The Contractor shall provide an analysis on the effectiveness of Organizational Change Management which will include objective and subjective measures of the sho...
Organizational Change Management. (OCM) – OCM is a framework to evaluate an organization’s current operational state, and subsequently manage the effect of new business processes, information systems, or technology changes within an organizational structure or cultural changes within an enterprise.
Organizational Change Management. Accomplishment: Successfully establish an OCM program that ensures the efficient and effective integration of General Generative Artificial Intelligence (GAI) and Artificial Intelligence (AI) technologies within Covered California’s workforce. This will be achieved by implementing a structured governance framework that aligns with strategic objectives, facilitates stakeholder engagement, manages change impact efficiently, and oversees the adoption of technologies within established timelines and budgets. The program will result in enhanced readiness, minimized resistance, and improved competencies across the organization, leading to a seamless transition and optimized use of AI technologies. By achieving these accomplishments, Covered California can expect to see significant improvements in operational efficiency, customer engagement, and overall performance. The strategic integration of GAI and AI technologies will position Covered California as a forward-thinking leader in the health insurance marketplace, capable of responding dynamically to the evolving needs of Californians. Background Clearance If the Contractor must access any confidential information, this provision must be completed prior to implementing any portion of this scope of work. Prior to accessing any confidential information, personal identifying information, personal health information, federal tax information, or financial information contained in the information systems and devices of Covered California, or any other information as required by federal and State law or guidance, all staff, including employees, contract or subcontract personnel, vendors or volunteers who perform services under this Agreement must comply with the criminal background check requirements set forth in Government Code section 1043, and its implementing regulations set forth in California Code of Regulations, Title 10, section 6456. Contractor shall bear all costs associated with obtaining clearance for each said employee. Amendment Covered California may, at its sole discretion, extend the term of the Agreement for two (2) additional one (1) year terms. The total number of contract years shall not exceed five (5) years. Additional funding for any time extension will be at the same rates provided in Contractor’s proposal. All amendments for time or funds cannot exceed the limitations set forth in the solicitation that resulted in this Agreement. Amendments must also comply with Covered California’s rules and ...
Organizational Change Management. CONSULTANT will assist CITY in aligning its staff and culture with the changes that are needed to take full advantage of the CMMS implementation by developing cross-functional teams.
Organizational Change Management. Period of Performance: June 2021 thru February 2023. Purpose and Objective: Manage and facilitate business process changes to optimize the value gained from the System and ensure County satisfaction. The primary goal of this Task is to smooth out the friction Users will experience in adapting to a new system. As part of this work, the Contractor shall facilitate business process mapping (as-is and to-be) and document the to-be business process decisions so as to inform the implementation and training plans. Agency Responsibilities: Contractor shall perform all Services and provide all Deliverables required of this Task. To that end, Agency will: Deliverable(s) and Acceptance Criteria
Organizational Change Management. The Contractor will coordinate training and communication; manage the transition of stakeholders and staff to new business processes and operational systems, including policy and procedure changes.
Organizational Change Management. The Quoter shall describe its proposed organizational change management support, including its proposed business processes, the communication mediums and forums for the anticipated changes, and how it plans to align group expectations and communications to targeted stakeholder.
Organizational Change Management. The purpose of Organization Change Management (OCM) is to successfully support DMS in the transition from the current business processes and organizational structure, to the future business practices and organizational structure surrounding the new MEMS in a controlled way. The Vendor should be expected to strive to integrate these change efforts with any ongoing CHFS-wide Organizational Change program at the time of the development effort. OCM is directed at maximizing positive response to the new MEMS by effectively managing stakeholder expectations and helping to ensure smooth adoption of the new system. It incorporates effective communication and highlights impacts on affected business processes. At a minimum, the OCM limits disruption of staff and minimizes impact to the Medicaid members. CHFS is looking to move forward along the MITA maturity continuum in its business processes. The Vendor should work with the Commonwealth to achieve MML 3 increases from its current MML 1. The selected Vendor shall submit its Organizational Change Management and Business Transformation Plan for approval by CHFS prior to the commencement of the System Design phase. The Organizational Change Management and Business Transformation Plan shall outline the Change Management activities that the selected Vendor and other stakeholders will conduct at each phase of the MEMS Lifecycle including post-implementation. The Change Management and Business Transformation Plan shall identify all organizations, groups, bodies, and individuals from the private sector that will be required to participate in Change Management activities. The plan will also outline the schedule, expectations, design documents and participants involved in Business Process Design as part of change management and business transformation activities. The Organizational Change Management and Business Transformation Plan shall be considered a living document, after its initial approval by CHFS. The selected Vendor shall account for up to 4,500 existing Commonwealth staff to be trained in the new business processes and operating procedures as well as core and specialized system functions.
Organizational Change Management. We have an integrated approach to ensure our platform is implemented with a true understanding of your day-to-day operations. This reduces staff burden, increases user adoption, and enables mission impact. Our platform makes it easy to create, save, and share reporting to evaluate and drive impact. This includes tracking and measuring your program’s impact data throughout the process with intuitive reports and dashboards.
Organizational Change Management. Working with Covered California University (CCU) Develop a comprehensive program to ensure that Covered California staff are well-equipped to leverage new GAI and AI technologies effectively, fostering a culture of continuous innovation and self-sufficiency. Develop a comprehensive change management strategy tailored to the specific needs and challenges of integrating GAI and AI within Covered California. This strategy will outline the approach for managing the human aspects of the technology adoption process, including communication, training, and support structures. Conduct a thorough analysis of stakeholders to identify and categorize groups based on their influence, interest, and potential impact on the change process. Develop and implement a stakeholder engagement plan to communicate effectively, address concerns, and xxxxxx support for the GAI and AI initiatives. Perform detailed assessments to understand the impact of GAI and AI integration on current processes, roles, and the organization's culture. Use readiness surveys to gauge the organization's preparedness for change and identify areas requiring additional support. Design and execute targeted communication and readiness programs to build awareness, provide information about the benefits and implications of GAI and AI technologies, and develop the necessary skills and knowledge within the workforce.
