SMS Management Sample Clauses

SMS Management. Contractor shall ensure that all SMS are always available (i.e. 24x7x365) and accessible by all modern browsers (e.g. IE, Chrome, Firefox). Where a login is required, the SMS should integrate with the DOD provided token-based authentication, including role-based assignment of access. Contractor shall document performance characteristics for the SMS in the SMM, and maintain the SMS to operate within those performance characteristics. Contractor shall provide periodic reporting on all such performance characteristics to the Government. On an annual basis, Contractor shall provide analysis of the SMS and provide recommendations for changing the SMS to the Government. Contractor shall provide the Government approved recommendations into Continual Improvement for tracking and implementation. The Contractor shall be responsible to manage the SMS such that: 1. Compliance with Government rules and policies, including Government ownership of all data, metadata, business rules and documentation in the SMS. 2. Provide, make available, and maintain the SMS to meet the objectives for the Integrated Environment for Government, Customers, Service Providers, and designated other vendors. 3. Provide data models and data dictionaries for all SMS to Government with the ability to extract, transform, and load the information into a data warehouse. 4. Designate performance standards, processes, policies, and other SOPs for the SMS in the SMM. 5. Maintain the SMS to meet performance standards, processes, and policies requirements, to maximize efficiency, and to minimize outages, as necessary. 6. Provide for monitoring and event management of the SMS and dependent systems to ensure the availability of the SMS to manage the environment. 7. Provide access to the SMS to Integrated Service Provider(s), Government, Customers, and authorized other vendors. 8. Provide for granting additional access in support of other designated third parties (e.g. auditing organizations) upon the request and as directed by Government. 9. Integrate the SMS with Service Management Systems of Service Provider(s), Government, Customers, Customer business units and designated other vendors, such that there is: a. Full integration between SMS of other entities that exist in the environment as of the start of services, and as otherwise specified in Contractor Transition-In plan. b. Plan and execute a Transition-In Plan to transfer legacy SMS data to new systems as specified by Government, ensuring that appro...
Sample 1
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SMS Management. The SMS are managing critical systems as part of a 24x7x365 operations and the business need is for the SMS to be always available to support that mission. The Contractor shall ensure that all SMS for which they are responsible are run in conformance to the defined parameters within their ATO. Where a login is required, the SMS should integrate with the DOD provided token-based authentication, including role-based assignment of access. The Contractor shall document performance characteristics for the SMS in the SMM, and maintain the SMS to operate within those performance characteristics. The Contractor shall be responsible to manage the SMS such that:  Compliance with Government rules and policies, including Government ownership of all data, metadata, business rules and documentation in the SMS  Provide, make available, and maintain the SMS to meet the objectives for the Integrated Environment for Government, Customers, Service Providers, and designated other vendors  Provide data models and data dictionaries for all SMS to Government with the ability to extract, transform, and load the information into other data management tools (e.g., a data warehouse)  Designate performance standards, processes, policies, and other SOPs for the SMS in the SMM  Maintain the SMS to meet performance standards, processes, and policies requirements, to maximize efficiency, and to minimize outages, as necessary  Provide for monitoring and event management of the SMS and dependent systems to ensure the availability of the SMS to manage the environment  Provide access to the SMS to Integrated Service Provider(s), Government, Customers, and authorized other vendors  Provide for granting additional access in support of other designated third parties (e.g., auditing organizations) upon the request and as directed by Government.  Integrate the SMS with Service Management Systems of Service Provider(s), Government, Customers, Customer business units and designated other vendors, such that there is: o Full integration between SMS of other entities that exist in the environment as of the start of services, and as otherwise specified in Contractor Transition-In plan o Plan and execute a Transition-In Plan to transfer legacy SMS data to new systems as specified by Government, ensuring that appropriate historical data is retained o Full integration of the supporting databases of the SMS (e.g., CMDB) with the databases of Service Providers, and designated other vendors, as dire...
Sample 1

Related to SMS Management

  • Virus Management DST shall maintain a malware protection program designed to deter malware infections, detect the presence of malware within DST environment.

  • Traffic Management 9.2.1 During the Operating Period, Developer shall be responsible for the general management of traffic on the Project. Developer shall manage traffic so as to preserve and protect safety of traffic on the Project and Related Transportation Facilities and, to the maximum extent practicable, to avoid disruption, interruption or other adverse effects on traffic flow, throughput or level of service on the Project and Related Transportation Facilities. Developer shall conduct traffic management in accordance with all applicable Technical Provisions, Technical Documents, Laws and Governmental Approvals, and in accordance with the Traffic Management Plan. 9.2.2 Developer shall prepare and submit to TxDOT and the Independent Engineer for TxDOT approval a Traffic Management Plan for managing traffic on the Project and Related Transportation Facilities after the commencement of traffic operations on any portion of the Project, addressing (a) orderly and safe movement and diversion of traffic on Related Transportation Facilities during Project construction, (b) orderly and safe movement of traffic on the Project and (c) orderly and safe diversion of traffic on the Project and Related Transportation Facilities necessary in connection with field maintenance and repair work or Renewal Work or in response to Incidents, Emergencies and lane closures. Developer shall prepare the Traffic Management Plan according to the schedule set forth in the Technical Provisions. The Traffic Management Plan shall comply with the Technical Provisions and Technical Documents concerning traffic management and traffic operations. Developer shall carry out all traffic management during the Term in accordance with the approved Traffic Management Plan. 9.2.3 Developer shall implement the Traffic Management Plan to promote safe and efficient operation of the Project and Related Transportation Facilities at all times during the course of any construction or operation of the Project and during the Utility Adjustment Work. 9.2.4 TxDOT shall have at all times, without obligation or liability to Developer, the right 9.2.4.1 Issue Directive Letters to Developer regarding traffic management 9.2.4.2 Provide on the Project, via message signs or other means consistent with Good Industry Practice, non-Discriminatory traveler and driver information, and other public information (e.g. amber alerts), provided that the means to disseminate such information does not materially interfere with the functioning of the ETCS.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity 1.1.02 Identify at least one individual to act as the program contact in the following areas: 1. Immunization Program Manager;

  • Records Management Records the Provider must keep

  • Network Management 60.1 CLEC and CenturyLink will exchange appropriate information (e.g., network information, maintenance contact numbers, escalation procedures, and information required to comply with requirements of law enforcement and national security agencies) for network management purposes. In addition, the Parties will apply sound network management principles to alleviate or to prevent traffic congestion and to minimize fraud associated with third number billed calls, calling card calls, and other services related to this Agreement. 60.2 The Parties will employ characteristics and methods of operation that will not interfere with or impair the Parties’ networks, or the network of any third parties or Affiliated companies, connected with or involved directly in the network or facilities of CenturyLink. 60.3 CLEC shall not interfere with or impair service over any circuits, facilities or equipment of CenturyLink, its Affiliated companies, or its connecting and concurring carriers. 60.4 If CLEC causes any impairment or interference, CenturyLink shall promptly notify CLEC of the nature and location of the problem and that, unless promptly rectified, a temporary discontinuance of the use of any circuit, facility or equipment may be required. The Parties agree to work together to attempt to promptly resolve the impairment or interference. If CLEC is unable to promptly remedy, then CenturyLink may, at its option, temporarily discontinue the use of the affected circuit, facility or equipment until the impairment is remedied. 60.5 Any violation of Applicable Law or regulation regarding the invasion of privacy of any communications carried over CenturyLink’s facilities, or that creates hazards to the employees of CenturyLink or to the public, is also considered an impairment of service. 60.6 CenturyLink shall give advanced notice to CLEC of all non-scheduled maintenance or other planned network activities to be performed by CenturyLink on any Network Element, including any hardware, equipment, software, or system, providing service functionality of which CLEC has advised CenturyLink may potentially impact CLEC End Users. 60.7 The Parties shall provide notice of network changes and upgrades in accordance with 47 C.F.R. §§51.325 through 51.335. CenturyLink may discontinue any Interconnection arrangement, Telecommunications Service, or Network Element provided or required hereunder due to network changes or upgrades after providing CLEC notice as required by this Section. CenturyLink agrees to cooperate with CLEC and/or the appropriate regulatory body in any transition resulting from such discontinuation of service and to minimize the impact to customers which may result from such discontinuance of service.

  • Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout

  • Contract Management To ensure full performance of the Contract and compliance with applicable law, the System Agency may take actions including: a. Suspending all or part of the Contract; b. Requiring the Grantee to take specific corrective actions in order to remain in compliance with term of the Contract; c. Recouping payments made to the Grantee found to be in error; d. Suspending, limiting, or placing conditions on the continued performance of the Project; e. Imposing any other remedies authorized under this Contract; and f. Imposing any other remedies, sanctions or penalties permitted by federal or state statute, law, regulation, or rule.

  • General Management In the discharge of its general duty to manage the successful performance of the Services, Vendor shall: 3.2.1.1. within thirty (30) calendar days of the Effective Date, identify to Citizens the primary and secondary management contacts responsible for the oversight and management of Services for Citizens; 3.2.1.2. ensure Vendor Staff tasked with management and oversight of the Services are available promptly to perform Services during Business Hours; 3.2.1.3. ensure each assigned Adjuster submits a time record directly to Vendor’s manager or point of contact. At any time during this Agreement, Citizens may require copies of time records from Vendor; 3.2.1.4. ensure that no Vendor Staff carries a weapon on their person while performing Services; 3.2.1.5. ensure that no Vendor Staff uses impairing drugs, chemicals, or alcohol while performing Services; 3.2.1.6. ensure that Vendor Staff avoid using their duties and obligations under this Agreement to engage in any conduct that could create either an actual or perceived conflict of interest, such as due to an ongoing business relationship with an entity other than Citizens that would enable Vendor Staff to receive an improper benefit or unfair competitive advantage; 3.2.1.7. ensure that the Services comply with the Best Claims Practices & Estimating Guidelines as applicable to each Service Category and any other policies or processes set forth by Citizens, including but not limited to: a. monitoring applicable file production on a weekly basis to determine compliance with Citizens’ production requirements; and, b. providing detailed reports to Citizens related to Vendor performance upon request.

  • Classroom Management The certificated classroom teacher demonstrates in his/her performance a competent level of knowledge and skill in organizing the physical and human elements in the educational setting.

  • Patch Management All workstations, laptops and other systems that process and/or 20 store PHI COUNTY discloses to CONTRACTOR or CONTRACTOR creates, receives, maintains, or 21 transmits on behalf of COUNTY must have critical security patches applied, with system reboot if 22 necessary. There must be a documented patch management process which determines installation 23 timeframe based on risk assessment and vendor recommendations. At a maximum, all applicable 24 patches must be installed within thirty (30) calendar or business days of vendor release. Applications 25 and systems that cannot be patched due to operational reasons must have compensatory controls 26 implemented to minimize risk, where possible.

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