Performance-Based Contracting i. Performance-Based Contracting requirements are temporarily suspended until September 1, 2021 in compliance with the passage of SHB 2787.
Performance-Based Contracting. Performance Metrics The Department of Administrative Services and the vendor recognize the need to define key performance objectives that contracted products and services intend to meet. Performance objectives will inform collection of data, reporting of outcome metrics, and monitoring of trends in performance. Associated metrics may include measures to track activities conducted, efficiency, service quality, outcomes, and equity. As identified in solicitation # , the Department of Administrative Services and the vendor have agreed to the following measurable metrics to ensure accountability and orient the vendor toward success. This combination of output and outcome metrics ensure performance is fairly evaluated, and that the vendor is not assessed using measures that they might not directly control. Additional metrics may be identified during the life of the contract. The Department of Administrative Services and the vendor further recognize that data sharing and regularly scheduled performance reviews will ensure that key stakeholders can understand progress and trends based on real-time information, identify best practices, and address any challenges faced by vendors, DAS, or user agencies collaboratively and effectively. The Department of Administrative Services and the vendor have further agreed to the following roles, responsibilities, and cadence for collecting data to review and analyze ongoing performance. An example table is included below: Metric Data Source Data Frequency Responsibility Review Cadence Metric #1 Daily task checklist Daily Agency As required by agency Metric #2 Service inspections As required by agency Agency and Contractor Monthly Metric #3 Modernization and cost- savings review Quarterly Agency and Contractor Quarterly Metric #4 Electronic performance measurement Daily DAS Monthly, as a comparison to Metric #5 Metric #5 Electronic performance measurement Daily Contractor Monthly, as a comparison to Metric #4 Additional Tips for Finalizing Performance Metrics:
Performance-Based Contracting. The contractor shall make progress toward, meet, or exceed the statewide mean 90 day retention rates as determined by DSHS. The 90 -day retention performance measure will be determined by using a rolling 6-month average And be monitored on a monthly basis through the DASA-TA or a report generated by DSHS. At the start of the contract, baseline outcomes for completion will be set by DSHS according To past county performance; data for this measure will be based on the calendar year 2010 (12 months). For purposes of this contract the word “progress” means achieving a minimum improvement of 1.5% in a fiscal quarter.
Performance-Based Contracting. DCYF is strategically implementing quality and outcome performance measures in contracts that provide services to children and families as required by RCW 43.216.015. The purpose of this change is to help achieve DCYF’s long-term outcome goals, with a focus on building partnerships, using data to learn and improve, and advancing racial equity.
