Purpose of the services. Provide a brief summary of why the services are being commissioned and what they will be used for.
Purpose of the services. 1.1. The primary goal of the Contract is to provide the GS/OAS with labor, supplies and equipment necessary for the provision of Janitorial Services in a manner consistent with “Class A” or “Trophy” commercial office space in the District of Columbia.
Purpose of the services. State the business purpose for the services being provided by UP3 to Customer. Service Features: Complete table on next page to include: • Extended Managed Support hours • Total number of Managed Development days and quarterly allocation Service Features: Service Features Measures Managed Support Service • Fully-certified Managed Service team • Dedicated Service Manager Core hours: 09:00-17:30 Monday – Friday (UK) Complete extended hours if agreed with Customer Core support • Resolution of incidents • Full management of escalations to ServiceNow • Fulfilment of standard requests • Managed entirely within Customer’s instance Resolution SLAs: • P1 – 4 hours • P2 – 8 hours • P3 - 3 days • P4 – 5 days Platform Management • Patch and upgrade reviews determine impact to Customer instance • Testing and scheduling across all instances Quarterly patching Up to 2 upgrades per year Demand Management • Establish Demand Management process to manage backlog • Minimum quarterly demand reviews Subject to SN SPM licenses Service reporting & measures • Service status dashboards and weekly reporting • Onsite status updates • Service reviews • CSAT or NPS, SLAs • Monthly • Quarterly Development • Minor enhancements to in- scope applications and processes • Application extensions and additional functionality TBD Managed Development Service • As above, plus: Delivery of major enhancements, proof of concepts and new applications • Engagement Manager & Technical Consultant • Weekly idea and demand review Complete total number of development days and quarterly allocation as agreed with Customer Service Levels: The following service levels will apply from the point at which a support ticket is assigned to UP3. Incident Priority Incident Acknowledgement Incident Resolution Request Acknowledgement Request Resolution P1 30 mins 4 business hours N/A N/A P2 1 hour 8 business hours N/A N/A P3 2 hours 3 working days 2 business hours 3 business days P4 4 hours 5 working days 4 business hours 5 business days Managed Support Service Hours Day UK – standard business hours Extended business hours Out of hours Monday - Friday 09:00 – 17:30 XXX XXX Weekends and public holidays Bank holidays only XXX XXX Service Charges: Pricing to be reviewed annually no later than one month before each anniversary of the Effective Date during the Term. The annual service charges will be divided in to 4 quarterly payments and invoiced quarterly in advance. Service Duration Effort (days) Price (£) Charges / quart...
Purpose of the services. 1.1 The purpose of this Contract is to perform services for UNFPA on [Describe the technical characteristics and depict the intended use of the services to be provided and the equipment and/or material to be used/installed. It is advisable to describe the technical characteristics of the services in terms of operation capability. When possible use specifications and standards to better define the scope of the contract.
Purpose of the services. 3.1 The objective of the Services is to provide a safe, reliable and timely transport provision for identified users, in a manner sensitive to their established needs. Transport requirements are subject to frequent change and it is therefore important that the service provision is flexible and able to react quickly to changing circumstances and requirements without detriment to the specified quality standards. When exceptional circumstances arise, the council requires Providers to take suitable actions to maintain good standards of service, and these are detailed in subsequent sections.
Purpose of the services. 5.1 Our services are designed to monitor compliance with the risk based measure and with the relevant sections of the Act. If any deficiencies in internal controls and practices, not strictly relevant to the verification, come to our attention, we will advise you of these, but we only aim to identify deficiencies within the scope of the verification.
Purpose of the services. Control Room Habitability (CRH) refers to the ability of the Control Room Ventilation System (DVC) to provide a safe and comfortable working environment for plant operators during normal and emergency conditions. In 1971 the United States Nuclear Regulatory Commission (U.S. NRC) addressed CRH by adding General Design Criterion (GDC) 19 to Appendix A of 10 CFR Part 50 (General Design Criteria for Nuclear Power Plants). GDC 19 states: “A control room shall be provided from which actions can be taken to operate the nuclear power unit safely under normal conditions and to maintain it in a safe condition under accident conditions, including loss- of-coolant accidents. Adequate radiation protection shall be provided to permit access and occupancy of the control room under accident conditions without personnel receiving radiation exposures in excess of 5 rem whole body, or its equivalent to any part of the body, for the duration of the accident.” The demonstration that a facility’s Control Room (CR) conforms to GDC 19 typically requires: • an assessment of the radiological doses to CR operators in the Control Room Envelope (CRE) in accordance with U.S. NRC Regulatory Guide (RG) 1.196 or the Design Basis Accidents (DBAs) identified in U.S. NRC RG 1.183 and
Purpose of the services. Industry expert(s) to determine the feasibility and the best fit specifications of an Inland Coal Terminal for Eskom as well as the cost benefit associated with resolving the coal quality challenges faced by Eskom as well as optimising logistics cost and distance between the mines and the power stations
Purpose of the services. Personalised services are the private provision of activities, namely: - Thematic historical guided tours; - Treasure trails; - The Oc’tobus Offer; - 360° Offer - Any team-building activities proposed privately for a group Personalised services offer to provide guide and entertainment services on a date specified by the customer. It may also include additional costs, services or products, snacks, meals, room hire, prize packages, etc., or any other service mentioned in the quotation. The customer will receive a preliminary quotation presenting the offers that meet their requirements. This preliminary quotation is not contractually binding. The service is defined by the customer and formalised in the quotation, on which the customer annotates their approval with a view to reserving the service offered. The customer will bear the guide’s travel costs to the customer’s pick-up location. The service provider undertakes, in accordance with current regulations, to provide the customer with a qualified guide to facilitate group visits to historical monuments or museums.
Purpose of the services. The purpose of the Service is to enable you to provide technical support services (including after support services, repair and/or modification of Epson’s products) to Epson customers or your own customers (the “Purpose”) by posting, publishing and providing the technical information as defined in Section 3.2 of Epson’s products (the “Technical Information”).
