Remote Hands Service. Remote Hand Service is a basic operational, preventive and corrective maintenance service provided by HGC to the Customer for a number of hours per month (as provided for in the Agreement) on a 7x24 availability basis involving the following tasks: HGC CUSTOMER Please initial • Pushing a button • Switching a toggle • Setting a dip switch • Turning on or off power cycling (turning on and off) equipment • Securing cabling connections • Observing, describing or reporting on indicator lights or display information on the equipment • Keying in instructions through keyboard • Simple arrangement for the cables • Card re-seating The Remote Hand Service is performed in accordance with the Customer’s written instructions (which instructions must be clear, specific and not misleading) and the responsibility for the outcome of the actions performed lies with the Customer. In no way is HGC responsible for the outcome of any Remote Hand Service provided in accordance with the Customer’s instructions. The Customer shall give written instruction to HGC for such remote hands task by way of emails to: XxxxxxXxxxx@xxx.xxx.xx HGC shall provide on-site telephone support pursuant to written notice given to HGC in order to identify malfunctions in connection with the Customer. Each task comprising the Remote Hand Service will be carried out by HGC as soon as practicable and in any event, within 4 hours of HGC’s receipt of Customer’s written instruction. The minimum time log for each task shall be 1 hour and on a task exceeding 1 hour, minimum increment thereafter shall be 30 minutes. The number of hours of Remote Hand Service to which a Customer is entitled per month shall be exhausted at the end of each calendar month and shall not be accumulated with the Customer’s entitlement in respect of any other month.
Remote Hands Service. INTELLETRACE will charge CUSTOMER for Remote Hands Service provided Monday through Friday, 6:30 a.m. – 9:00 p.m. colocation center local time, excluding holidays observed by INTELLETRACE, at an hourly rate. All Remote Hands Services provided during any other hours shall be charged at the After Hours/Expedited Rate. Technicians will be available to assist with installation, configuration, troubleshooting, documentation, maintenance, packaging, and handling of CUSTOMER equipment for shipping (“Remote Hands Service”). CUSTOMER is required to provide detailed written instructions necessary to complete any Remote Hands Service requested via email to xxxxxxx@xxxxxxxxxxxx.xxx. Billing amounts will be calculated in fifteen (15) minute increments. A minimum charge of fifteen
Remote Hands Service. Remote Hands Service (Part# 967) Remote Hands Service On Demand @ $220 per hour N/A (no charge for $ $.00 $ .00 $ .00 $ .00 AT&T Managed and AT&T Enhanced Managed Customers) Grand Total $ 4,030.00 $ 7,250.00 Special Comments Section: ADDITIONAL COMMENTS....(Comments): Discounting provided herein is dependent upon Customer purchasing no less than an additional cage extension of 31-racks, an additional 78 active 110V/20A circuits, an additional 5 redundant 220V/30A circuit pairs, and an increase in bandwidth CIR to 150 Mbps no later than month five (5) of this Attachment. All changes to the environment and billing will be triggered with a change order. Page 3 of 3 AT&T MA Reference No. __________ AT&T Enterprise Hosting Service Service Order Attachment CUSTOMER Legal Name (“Customer”) AT&T Corp. (or enter AT&T signing entity) (“AT&T”) AT&T Sales Contact Name o Primary Contact Convera Corp. AT&T Corp. Name: Xxxxxx X. Xxxxxx CUSTOMER Address AT&T Corp. Address and Contact AT&T Sales Contact Information 0000 Xxxxxxx Xxxx Xxxxxx XX XXX 00000 00 Xxxxxxxxx Xxxxx Xxxxxxxxxxx , Xxx Xxxxxx 00000 Attn: Master Agreement Support Team Email: xxxx@xxx.xxx url: xxxx://xx.xxxx.xxx.xxx/ Fax: 000-000-0000 Notice of termination by Customer must also be sent to: 0000 Xxxxxxxx Xx., Xxxxx 000 Xxx Xxxxx , XX 00000 Attn: AT&T ENS Customer Quality Care Address: 0000 Xxxxx Xxxxxx Xxxx Xxxxxx XX XXX 00000 Fax: 000-000-0000 Email: xxxxxxxxx@xxx.xxx Sales/Branch Manager: Xxxxxxxxx Sales Strata (if applicable): Select Sales Region: Argy CUSTOMER Contact AT&T Address and Contact (if signing entity other than AT&T Corp.) AT&T Authorized Agent Information (if applicable) o Primary Contact Name: Xxx Xxxxxxxxx Title: Director Telephone: (000) 000-0000 Fax: Email: xxxxxxxxxx@xxxxxxx.xxx Billing Address: Street Address City State/Province Country Domestic/International Zip Code Name: First Last Company Name: Agency Company Agent Address: Street Address City State/Province Country Domestic/International Zip Code Telephone: Fax: Email: Agent Code: Agent Authorization Code This Service Order Attachment and the Schedules checked in the boxes below, are part of the Agreement between Customer and AT&T referenced above. In the event of conflict among the documents, the order of descending priority shall be this Service Order Attachment, the Agreement’s general terms and conditions, and the Service Guide. The following Schedules are attached and made part of this Agreement. Please check all that apply:...
