Service Level Terms Sample Clauses

Service Level Terms. We will provide the Services in accordance with the service level terms set forth at xxxxx://xxx.xxxxxxxxxxxx.xxx/terms_files/Ex_A-Enterprise-SLA-Service-Availability.pdf (individually or collectively, the “Service Level Terms”), and any remedies for failure to comply with such standards are set forth therein.

Service Level Terms. (a) Availability.

Service Level Terms. Groupware shall guarantee uptime and provide support for the Hosting Services as set forth in Exhibit A, Schedule 2.

Service Level Terms. Wowrack guarantees that the Services will be provided in accordance with the Wowrack’s then-current SLA, as the same is posted on xxx.xxxxxxx.xxx from time to time.

Service Level Terms. ‌ 3.1. The Direct Fibre Access Service - Service Level Terms in the Chorus Reference Offer apply to provision of Voluntary DFAS subject to any modifications, exclusions and clarifications: 3.1.1. set out in this clause 3; and 3.1.2. that are necessary to ensure the Service Level Terms are appropriate to the provision of Voluntary DFAS as notified by the LFC on 40 Business Days’ notice. 3.2. Item 3 of Appendix 3 to the Direct Fibre Access Services - Service Level Terms does not apply and the following new Item 3 applies to Voluntary DFAS instead:

Service Level Terms. The Services shall be available 99.9%, measured monthly, excluding scheduled maintenance. If Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by such maintenance. Further, any downtime resulting from outages of third party connections or utilities or other reasons beyond Company’s control will also be excluded from any such calculation. Company’s blocking of data communications or other Service in accordance with its policies shall not be deemed to be a failure of Company to provide adequate service levels under this Agreement. Customer's sole and exclusive remedy, and Company's entire liability, in connection with Service availability shall be that for each period of downtime lasting longer than 15 minutes, Company will credit Customer 5% of Service fees for each period of 15 or more consecutive minutes of downtime; provided that no more than one such credit will accrue per day. Downtime shall begin to accrue as soon as Customer (with notice to Company) recognizes that downtime is taking place, and continues until the availability of the Services is restored. To receive a Service Credit for the Services, Customer must submit a written request to Company through the xxxxxxx@xxxxxxx.xxx email address within thirty (30) days from the last day of the calendar month in which Customer claims Company failed to meet or exceed the service level commitment. Company will only apply a credit to the month in which the incident occurred.

Service Level Terms. 4.1. The Bitstream Services - Service Level Terms in the Chorus Reference Offer apply to provision of UFB Handover Bulk Transfer Service subject to any modifications, exclusions and clarifications: 4.1.1. set out in this clause 4; and 4.1.2. that are necessary to ensure the Service Level Terms are appropriate to the provision of UFB Handover Bulk Transfer Service as notified by the LFC on 40 Business Days’ notice. 4.2. As the UFB Handover Bulk Transfer Service is carried out in accordance with an agreed plan negotiated with the Service Provider, the transfer dates are treated as Service Provider negotiated terms with respect to the applicable dates requested and agreed for provisioning, and therefore the Service Levels set out in the Service Level Terms for Bitstream Services do not apply. 4.3. As the Service Levels set out in the Service Level Terms for Bitstream Services do not apply, no Service Rebates will be payable by LFC for failure to meet those Service Levels during a Bulk Handover Transfer request. Any Service Rebates paid on the Connections on the list described in 2.5.1 (a) that relate to a Bulk Handover Transfer request will be reversed in the calculation of the credit described in clause 6.2.‌

Service Level Terms. The list of services and their descriptions are as follows:

Service Level Terms. If you are a Free User, SuperAnnotate provides no assurances or remedies related to service availability or performance. If you desire service level commitments, please register for a Pro User account.

Service Level Terms. 4.1 Clause 1 of Appendix 1 of the Direct Fibre Access Service – Service Level Terms does not apply to the provisioning of the WSNB Dark Fibre Service and is replaced with the following service levels, which shall be treated as Core Service Levels for the WSNB Dark Fibre Service: 4.1.1 New WSNB Dark Fibre Service connections at existing Breakout Points on the WSNB Fibre Link Route must be provided within 8 weeks of receiving a properly completed order and all necessary permissions and consents, or on such later date as agreed with the Access Seeker or Associated Government Entity. 4.1.2 The addition of Standard UFB Service connections at existing Breakout Points on the WSNB Fibre Link Route must be provided within 8 weeks of receiving a properly completed order and all necessary permissions and consents, or on such later date as agreed. With process to gain any necessary consents to start within 2 weeks of an order being received. 4.1.3 New WSNB Fibre Link Route Breakout Points on the WSNB Fibre Link Route must be provided within 8 weeks of receiving a properly completed order and all necessary permissions and consents, or on such later date as agreed with the Access Seeker or Associated Government Entity, as applicable. With process to gain any necessary consents to start within 2 weeks of an order being received. 4.2 Clause 2 of Appendix 1 of the Direct Fibre Access Service – Service Level Terms does not apply to the assurance of the WSNB Dark Fibre Service and is replaced with the following service levels, which shall be treated as Core Service Levels for the WSNB Dark Fibre Service: 4.2.1 All WSNB Dark Fibre Service connections fault reports must be acknowledged within 1 hour of receipt by the Network Operations Centre of the first fault communication. 4.2.2 80% of all WSNB Dark Fibre Service connection outages must be restored within 48 hours and 100% within 72 hours, measured against receipt by the Network Operations Centre of the first fault communication and on a rolling 12 months basis, noting that restoration can be by way of a temporary repair. 4.3 Any time period: 4.3.1 during which any Force Majeure Event prevents installation of a Connection or prevents restoration of a Connection which is subject to Downtime; or 4.3.2 during which the LFC is, due to a Force Majeure Event, unable to safely access any location or premises where physical access is required to install a Connection or restore a Connection which is subject to Downtime; or 4.3.3 whi...