Service Levels and Metrics Sample Clauses

Service Levels and Metrics. Service Availability
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Service Levels and Metrics. All Services will be performed on a third party contractor basis, with decisions being made by the Buyer. All approvals or signatures of BSC are recommendations only. All Services set forth on this Schedule will be performed in accordance with BSC’s policies, procedures and work instructions, including any metrics established in such procedures. BSC is not responsible for compliance with any of the policies, procedures or practices of the Buyer. Duration of services: BSC will provide the Services described under “Post-Market Services” and “Medical Safety Surveillance Services” for a period of up to three (3) months from the Closing Date. BSC will provide the Services described under “Clinical Trials” for a period of three (3) months from the Closing Date. Cost of service: $13,000 per month. The cost of the Services described under “Medical Safety Surveillance Services” will be passed through to the Buyer at the fully burdened cost of provision. In the event that additional software licenses must be acquired in order for the Buyer to receive the Services described in this Schedule, then the Buyer shall pay any and all costs associated with the acquisition and maintenance of such licenses. Parent Owner Signature: /s/ Xxxxxx X. Xxxxxxxx Owner Name: Xxxxxx X. Xxxxxxxx Date: 7/20/12 Phone: 000-000-0000 Buyer Owner Signature: /s/ Xxxxxxxxx X. Xxxxxx Owner Name: Xxxxxxxxx X. Xxxxxx Service Provider: BSC Service Purchaser: Buyer Complaint Handling & Investigation including: • Manage Complaint file through GCS2 • Perform follow up with complaint reporter (i.e. Good Faith Attempts) • MDR reportability assessment and reporting • Complaint trending • Facilitate the return of Complaint products • Issue Return Goods Authorization (RGA) Numbers • Process credits and/or replacement product to customers for returned products • Provide complaint information and metrics to Buyer upon termination of TSA and upon request to support audit, FDA interactions, supplier control activities, and field actions. Management Review of complaint data, Corrective & Preventive Action escalation including Field Action assessment in accordance with BSC policies and procedures Buyer will be responsible for all other aspects of the Complaint Handling Process not listed in this TSA Schedule, including without limitation: • Coordination and escalation of activities with Contract Manufacturers (Suppliers) • Final approval and execution of Field Actions (BSC reserves the right to determine and exec...
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Service Levels and Metrics. Services will be provided in accordance with BSC’s current policies, procedures, processes and practices. The clinical applications supported under this Schedule are Class B applications. Class B applications have 93.0% uptime. The complaint applications supported under this Schedule are Class A applications. Class A applications have 98.0% uptime.
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Service Levels and Metrics. Service Availability Description The service availability measurement is used to determine the availability of the Cloud Service. Measure Time Period – Scheduled Downtime – Unscheduled Downtime x 100 Time Period – Scheduled Downtime SLA Target 99.5% Frequency To be measured over a calendar month and to 2 decimal places.
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Related to Service Levels and Metrics

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Metrics Institutional Metrics System-Wide Metrics

  • Registry Performance Specifications Registry Performance Specifications for operation of the TLD will be as set forth in Specification 10 attached hereto (“Specification 10”). Registry Operator shall comply with such Performance Specifications and, for a period of at least one (1) year, shall keep technical and operational records sufficient to evidence compliance with such specifications for each calendar year during the Term.

  • Performance Reporting The State of California is required to submit the following financial reports to FEMA:

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Service Level Agreement 6.1 NCR Voyix will use commercially reasonable efforts to make the Service available to you at or above the Availability Rate set forth at xxxxx://xxx.xxx.xxx/support/aloha-sla. If NCR Voyix does not meet the Availability Rate, you are entitled to request a service-level credit subject to the terms of this Agreement. This credit is calculated as a percentage of the monthly recurring bill (or monthly pro rata share of billing, if billing does not occur monthly) for the Service for the month in which the Availability Rate was not met. The Availability Rate is determined by: (a) dividing the total number of valid outage minutes in a calendar month by the total number of minutes in that month; (b) subtracting that quotient from 1.00; (c) multiplying that difference by 100; and (d) rounding that result to two decimal places in accordance with standard rounding conventions. The number of outage minutes per day for a given service is determined by the lesser of the number of outage minutes. 6.2 Unavailability due to other conditions or caused by factors outside of NCR Voyix’s reasonable control will not be included in the calculation of the Availability Rate. Further, the following are expressly excluded from the calculation of the Availability Rate: (a) service unavailability affecting services or application program interfaces that are not used by you; (b) cases where fail-over to another data center is available but not utilized; (c) transient time-outs, required re-tries, or slower-than-normal response caused by factors outside of NCR Voyix’s reasonable control; (d) Scheduled Downtime, including maintenance and upgrades; (e) force majeure; (f) transmission or communications outages outside the NCR Voyix- controlled environment; (g) store-level down-time caused by factors outside of NCR Voyix’s reasonable control; (h) outages attributable to services, hardware, or software not provided by NCR Voyix, including, but not limited to, issues resulting from inadequate bandwidth or related to third-party software or services; (i) use of the Service in a manner inconsistent with the documentation for the application program interface or the NCR Voyix Product; (j) your Point of Sale (“POS”) failure or the failure to properly maintain the POS environment, including updating the POS firmware or version of the software running on the POS as recommended by either NCR Voyix, a third-party POS reseller or servicer; and (k) issues related to third party domain name system (“DNS”) errors or failures. 6.3 To obtain a service-level credit, you must submit a claim by contacting NCR Voyix through the website at xxxxx://xxx.xxx.xxx/support/aloha-sla Your failure to provide the claim and other information will disqualify you from receiving a credit. NCR Voyix must receive claims within 60 days from the last day of the impacted month. After that date, claims are considered waived and will be refused. You must be in compliance with the Agreement in order to be eligible for a service-level credit. You may not unilaterally offset for any performance or availability issues any amount owed to NCR Voyix. If multiple Services experience an outage in a given month, the total credit for that month will be the highest credit allowed for any single Service which failed; there is no stacking of credits. 6.4 The remedies set forth in the Section are your sole and exclusive remedies for performance or availability issues affecting the Services, including any failure by NCR Voyix to achieve the Availability Rate.

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