Service Performance Measure Target Xxxxx Xxxxx Sample Clauses

Service Performance Measure Target Xxxxx Xxxxx. Red Social Care Exchequer % Payment Runs completed on time 98% ≥98% 90% to 97.9% <90% Accounts Payable % of all invoices paid within 28 days of receipt (incl schools) 90% ≥90% 80% to 89.9% <80% Average number of days to pay invoices (incl schools) 14 14 or less 15 to 16 Over 16 % of all invoices paid within 28 days of receipt (excl schools) 90% ≥90% 80% to 89.9% <80% Average number of days to pay invoices (excl schools) 14 14 or less 15 to 16 Over 16 Average number of days from invoice registered to approval on Business World 4 4 or less 5 6 and over % remittance e-mailed For information % payments by BACS For information Finance Service Volumetric Service Unit 21/22 Expectation Creditor payments Number of invoices processed 105,516 Xxxxxx Care Payments Number of payment transactions per year 10,430 Direct payments -adults On-going Customers 370 Turnover (Additions / Removals) 37 Direct Payments – carers On-going Customers New Turnover (Additions / Removals) New Direct payments – children On-going Customers 17 Turnover (Additions / Removals) 10 Direct payments reclaimed Total amount in £ 375,000 Procurement and Finance Number of FOI Requests 34 Procurement Number of Procurement Cards Issued For information 3. Revenues and Benefits Service Performance Measure 21/22 Target Council Tax Collection, Council Tax Support & Recovery Percentage of Council Tax rates collected 97% Number of new Council Tax registrations - Number of Business Rate Properties - Business Rates Collection & Recovery Percentage of Business rates collected 98.2% Business Rates - Net Collectable Debit - Housing Benefit /Council Tax Support Administration Time taken to deal with housing benefit change of circumstances (No. of days) – monthly No more than 15 days Time taken to deal with housing benefit new claims (No of days) No more than 21 days 4. Human Resources, Payroll and Recruitment Service Area Performance Measure 21/22 Target Payroll Process instructions received by the advertised deadline in time for the payroll run. 95% Accurately process monthly pension contribution payments to the LGPS and NHS pension schemes 100% Produce accurate and timely standard reports to HMRC e.g. FPS, EPS 100% Process new starters each year At least 70 (unless less than 70 are all that is required) Process leavers each year At least 220 (unless less than 220 is all that is required) Process payroll/employment changes in year At least 500 (unless less than 500 is all that is required) Business Partnering Co...
Sample 1
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Service Performance Measure Target Xxxxx Xxxxx. Red Number of requests and problems reported to ICT Total number of incidents and service requests logged per annum 25500 <25500 <26250 >=26250 Quality of incident resolution Percentage of incidents reopened 1% <=1% <=1.5% >1.5% Responsiveness Percentage of resolved incidents (number resolved within the time parameters permitted in the SLA) 87% >=87% >82.7%<87% <=82.7% Delivering a working service Number of P1 incidents 20 <=20 21 >21 Availability Application availability (%age availability measured against planned availability) Measured for:  Email  Business World  Mosaic including reporting  Internet – Staff access to internetPhone system  Website 99.5% >=99.5% >=95% <95% WAN availability 99.7% >=99.7% >=99% <99% Preserving our data Backup success rate 100% >=95% >=90% <90% Protecting the estate Patching Effectiveness - %age of PCs/Laptops connecting to the network patched within 1 month of patch release 100% >=80% >76.5% <76.5% Patching Effectiveness - %age of servers patched within 1 month of critical patch release 100% >=85% >=70% <70% Number of information security incidents causing harm 0 0 1 >1 Service Performance Measure Target Xxxxx Xxxxx Red Social Care Exchequer % Payment Runs completed on time 98% ≥98% 90% to 97.9% <90% Accounts Payable % of all invoices paid within 28 days of receipt (incl schools) 85% ≥90% 80% to 89.9% <80% Average number of days to pay invoices (incl schools) 14 14 15 to 16 Over 16 % of all invoices paid within 28 days of receipt (excl schools) 90% ≥90% 80% to 89.9% <80% Average number of days from invoice registered to approval on Business World 4 4 5 6 % remittance e-mailed For information % payments by BACS For information Service Unit 19/20 Target Creditor payments Number of invoices processed 105,516 Xxxxxx Care Payments Number of payment transactions per year 10,430 Direct payments -adults On-going Customers 370 Turnover (Additions / Removals) 37 Direct Payments – careers On-going Customers New Turnover (Additions / Removals) New Direct payments – children On-going Customers 17 Turnover (Additions / Removals) 10 Direct payments reclaimed Total amount in £ 375,000 Procurement and Finance Number of FOI Requests 34 Procurement Number of Procurement Cards Issued For information Service Performance Measure 19/20 Target Council Tax Collection, Council Tax Support & Recovery Percentage of Council Tax rates collected 98% Number of new Council Tax registrations - Number of Business Rate Properties - Business Rates Coll...
Sample 1

Related to Service Performance Measure Target Xxxxx Xxxxx

  • Ongoing Performance Measures The Department intends to use performance-reporting tools in order to measure the performance of Contractor(s). These tools will include the Contractor Performance Survey (Exhibit H), to be completed by Customers on a quarterly basis. Such measures will allow the Department to better track Vendor performance through the term of the Contract(s) and ensure that Contractor(s) consistently provide quality services to the State and its Customers. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MFMP or on the Department's website).

  • Performance Measures and Metrics This section outlines the performance measures and metrics upon which service under this SLA will be assessed. Shared Service Centers and Customers will negotiate the performance metric, frequency, customer and provider service responsibilities associated with each performance measure. Measurements of the Port of Seattle activities are critical to improving services and are the basis for cost recovery for services provided. The Port of Seattle and The Northwest Seaport Alliance have identified activities critical to meeting The NWSA’s business requirements and have agreed upon how these activities will be assessed.

  • Performance Levels (a) The Performance Levels which apply to the performance by the respective Parties of their obligations under this Agreement are set out in Part 1 of Schedule 5. A failure by either Party to achieve the relevant Performance Level will not constitute a breach of this Agreement and the only consequences of such failure as between the Parties shall be the consequences set out in this Clause 5.6.

  • Performance Metrics In the event Grantee fails to timely achieve the following performance metrics (the “Performance Metrics”), then in accordance with Section 8.4 below Grantee shall upon written demand by Triumph repay to Triumph all portions of Grant theretofore funded to and received by Grantee:

  • Performance Measurement Satisfactory performance of this Contract will be measured by:

  • Performance Targets Threshold, target and maximum performance levels for each performance measure of the performance period are contained in Appendix B.

  • Performance Measures The System Agency will monitor the Grantee’s performance of the requirements in Attachment A and compliance with the Contract’s terms and conditions.

  • Performance Schedule The Parties will perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance.

  • Attainment on Performance Indicators The District will be responsible for overseeing the academic programs offered in its schools and ensuring that those programs meet or exceed state and local expectations for levels of attainment on the statewide performance indicators, as specified in 1 CCR 301-1.

  • PERFORMANCE MEASUREMENTS Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. The following Service Quality Measurements (SQM) plan as it presently exists and as it may be modified in the future, is being included as the performance measurements currently in place for the state of Tennessee. At such time that the TRA issues a subsequent Order pertaining to Performance Measurements, such Performance Measurements shall supersede the SQM contained in the Agreement. BellSouth Service Quality Measurement Plan‌ (SQM) Tennessee Performance Metrics Measurement Descriptions Version 2.00 Issue Date: July 1, 2003 Introduction

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