SUPPLY OF SUPPORT SERVICES Sample Clauses

SUPPLY OF SUPPORT SERVICES. 14.1 In consideration of the payment by the Customer of the applicable service charge, either monthly, or Pay As You Go (PAYG) as set out in the Order and in accordance with condition [18]), the Supplier undertakes to provide the Support Services in accordance with these Terms. 14.2 The monthly Support Services will commence on the Commencement Date and shall continue, unless terminated by the customer by giving not less than 30 days’ notice to the Supplier. MASTER SERVICE AGREEMENT - Continued Full Terms and Conditions can be viewed on the 4Com website at xxx.0xxx.xx.xx/xxxxx-xxx-xxxxxxxxxx V5.3 14.3 For the avoidance of doubt, expiry or termination of the Support Service shall not affect the continued provision of the remainder of the Services. However, termination of the Contract in accordance with its terms, shall also operate to terminate the Support Services. 14.4 The Support Services, which are described in clauses (14 to 18) (inclusive) of these Terms, DO NOT include the support of any PSTN/Analogue element of the Service, which is provided by the Supplier via BT, the terms of which are set out in clause (10). 14.4.1 upon receipt of a request from a Customer (which shall be made by telephone, email or via the Supplier’s Website) the diagnosing by the Supplier of any fault reported in an item of Equipment; and 14.4.2 the Supplier using reasonable endeavours to carry out such repairs replacement of parts or adjustment as the Supplier shall deem necessary to remedy the said fault. 14.5 The Support Services, which are described in clauses [14 to 18] (inclusive) of these Terms, DO NOT include the support of any PSTN / Analogue element of the Service, which is provided via BT, the terms of which are set out in clause [10].
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SUPPLY OF SUPPORT SERVICES i. The Supplier shall provide Support Services in response to submission of a fault report on the prescribed form by the Customer relating to a suspected defect or error in the Supplier's Software causing the Supplier's Software to depart significantly from Annex 1. ii. The Supplier shall perform such Support Services as it considers necessary to ensure the Supplier's Software remains in substantial conformity with the Specification but only to the extent necessary to ensure the Customer's commercial use of the system is unaffected by any non-conformity.
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SUPPLY OF SUPPORT SERVICES. VCG will provide the Support Services in accordance with the Proposal.
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SUPPLY OF SUPPORT SERVICES. 3.1 In consideration of H3G paying to TCS the Charges in accordance with Clause 8 and as specified in Schedule 3 of this Agreement, TCS shall, in relation to the version (or versions) of the Supplied Software that H3G are operating, provide the Support Services during the Service Hours to H3G from the Start Date in accordance with the terms of this Agreement. 3.2 TCS shall perform the Support Services in accordance with the Service Levels set out in Schedule 2. 3.3 The Parties’ Services Managers shall meet within a reasonable time of either party’s Services Manager requesting a meeting but, unless both parties consent, not more than once in every Service Period to discuss TCS’ performance against the Service Levels, TCS’ road-map for improving the Supplied Software (including technology refresh plans) and to solicit H3G’s views on these matters. 3.4 In the event that an H3G Affiliate wishes to obtain service levels that exceed the Support Service Standards or receive services not currently included in the provision of Support Services, then TCS and the relevant H3G Affiliate shall negotiate in good faith to agree a Top-up Local Support Agreement. Note: Information in this document marked with a “[*]” has been omitted and filed separately with the U.S. Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 3.5 TCS shall, at H3G’s request, demonstrate to H3G that it is able to provide remote and on-site Support Services in a country for which an Initial H3G Affiliate (included within the list of Initial H3G Affiliates in Schedule 4 of the Licence Agreement) is established and, in the event that further H3G Affiliates wish to enjoy the benefit of the Licence Agreement (and this Agreement), in the countries in which such further H3G Affiliate(s) is established. 3.6 For the purposes of Clause 3.3, TCS may demonstrate its ability to supply on-site Support Services in a country by using either its own personnel or personnel of a third party where contractual arrangements have been made with a third party service provider provided that TCS shall remain at all times directly responsible to H3G for the performance of such third party service provider’s duties under this Agreement. TCS hereby acknowledges that TCS shall be entirely responsible for the performance, acts and omissions of any TCS sub-contractor in relation to the supply of Support Services and that H3G shall be entitled to treat such sub-contr...
Sample 1
SUPPLY OF SUPPORT SERVICES. 888 hereby undertakes to supply the Support Services to CIE in compliance with all provisions of the Agreement and with applicable professional and industry standards, in order to maintain the Platform operational and to enable the End-Users of CIE and its Skins to play the Platforms at all times throughout the Term of the Agreement.
Sample 1
SUPPLY OF SUPPORT SERVICES. 2.1. 4net shall supply the Support Services to the Customer subject to reasonable notice from the Customer that any of the Equipment is faulty. 2.2. 4net warrants to the Customer that the Support Services will be provided using reasonable care and skill. 4net shall use reasonable endeavours to meet the Service Levels.
Sample 1

Related to SUPPLY OF SUPPORT SERVICES

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

  • TRANSPORT SERVICES Upon the conclusion of such multilateral negotiations, the Parties shall conduct a review for the purpose of discussing appropriate amendments to this Agreement so as to incorporate the results of such multilateral negotiations.

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Design Services The Engineer shall perform services during the schematic design phase, the design development phase, the contract documents phase, and the bidding period as hereinafter specified.

  • Supply of Services 7.1 Supplier shall provide the Services to Purchaser in accordance with the Order in all material respects using reasonable care and skill. 7.2 Supplier shall use reasonable endeavours to meet any performance dates for the Services specified in the Order but any dates shall be estimates only and time shall not be of the essence for the performance of the Services. 7.3 Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirements or which do not materially affect the nature or quality of the Services. 7.4 Purchaser shall: (a) ensure that the terms of Order are complete and (if submitted by Purchaser) the service specification are complete and accurate; (b) co-operate with Supplier in all matters relating to the Services; (c) provide Supplier, its employees, agents, consultants and subcontractors with access to Purchaser’s premises, machinery and other facilities as reasonably required by Supplier to provide the Services; and (d) provide Supplier with such information and materials as Supplier may reasonably require to supply the Services, and ensure that such information is accurate in all material respects. 7.5 If Supplier’s performance of any of its obligations in respect of the Services is prevented or delayed by an any act or omission by Purchaser or failure by Purchaser to performs its obligations (“Purchaser Default”) Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until Purchaser remedied Purchaser Default and relieves Supplier from its obligations to the extent the Customer Default prevents or delays Supplier’s performance. Purchaser shall indemnify Supplier against all liabilities costs, losses and expenses which Supplier may incur by reason of Purchaser Default. 7.6 Where the Services consist of any experimental or developmental work, the results supplied or recommendations made under the Services are given in good faith within the limitations of the data available, but no warranty, expressed or implied, is given as to the ability of Supplier to achieve a specific outcome, nor the accuracy of results obtained. 7.7 Any claims by Purchaser which is based on defect in the Services shall be notified to Supplier within twenty-one (21) days of the services being performed and promptly after discovery of defect or failure. The sole and exclusive remedy of Purchaser for such defect hereunder shall be the re-performance or re- fund, at Supplier’s option, of any defective or non-conforming Services.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

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