Support and Service Levels. Flexera will provide Support during the applicable subscription term, and will provide SaaS in accordance with the Service Levels during the applicable subscription term. Flexera will not make any changes to Products, Support, or Service Levels that result in a material diminution to the terms agreed herein.
Support and Service Levels. As part of the Services and as specified in the applicable Service Order and the level of support as depicted in “Support and Service Levels” located at xxxxx://xxx.xx00xxx.xxx/downloads , Au10tix shall: (i) provide customer with applicable Au10tix standard support for the Services at no additional charge, and/or upgraded support if purchased, and
Support and Service Levels. Subject to Customer’s payment of the fees set forth in an Order Schedule (“Fees”), Kyriba will provide support services during the Term (as defined below). Support provided to Customer shall comprise of the following:
Support and Service Levels. Wazuh will provide Technical Support Services to Customer pursuant to following procedures:
Support and Service Levels. Revenera will provide Support during the applicable subscription term, and will provide SaaS in accordance with the Service Levels during the applicable subscription term. Revenera will not make any changes to Products, Support, or Service Levels that result in a material diminution to the terms agreed herein.
Support and Service Levels. As part of the Services and as specified in the applicable Service Order and the level of support as depicted in “Support and Service Levels” located at xxxxx://xxx.xx00xxx.xxx/downloads, Au10tix shall: (i) provide customer with applicable Au10tix standard support for the Services at no additional charge, and/or upgraded support if purchased, and (ii) use commercially reasonable efforts to make the online Services available 24 hours a day, 7 days a week, except for: (a) scheduled downtime not to exceed 6 hours in any calendar month (of which Au10tix shall give at least 12 hours’ notice) and which Au10tix shall schedule, to the extent reasonably practicable, during non-working hours; and (b) any unavailability caused by circumstances beyond Au10tix's reasonable control, including without limitation, force majeure events, computer, telecommunications, Internet service provider or third party hosting facility failures, delays involving hardware, software or power systems not within Au10tix's possession or reasonable control, and denial of service attacks. Au10tix's sole liability for any breach of this clause 3.3, in Au10tix's reasonable discretion, to restore the access to the Services, provided that if Au10tix is unable to restore access to the Services within 7 days from Customer’s written notice and upon all paying of all outstanding invoices (excluding unavailability under Section 3.3(b)), Customer may terminate this Agreement in accordance with Section12.2.
Support and Service Levels. (a) Support. Persefoni will provide Customer with technical support for the Subscription Services in accordance with the support terms set forth in Exhibit A, Service Levels and Support. Subject to the terms and conditions of this Agreement, Persefoni will use commercially reasonable efforts to make the Subscription Services available in accordance with the service levels set forth in Exhibit
Support and Service Levels. Subject to Customer’s payment of Fees (as defined below), Kyriba will provide support services during the Term. Support provided to Customer shall comprise of the following:
(a) Customer Support. As set forth in HDP (available at xxx.xxxxxx.xxx/xxxxxxxxx), Kyriba shall provide a telephone number for use by Users for problem resolution assistance on Mondays through Fridays, from 8:30 a.m. to 5:00 p.m. CET, UK bank holidays excluded. This hot line is only available to Users.
Support and Service Levels. Supplier shall provide support for the Subscription Services in accordance with the SLA.
Support and Service Levels. 1. During the Term, the SaaS Provider will provide the Support Services in accordance with the Service Levels during the Support Hours provided that:
1. the Customer provides the SaaS Provider with notice for applicable Services in accordance with any applicable system and processes as set out on the Site, as applicable; and
2. where required, the Customer assists with investigating and ascertaining the cause of the fault and provides to the SaaS Provider all necessary information relevant to the fault (including but not limited to what the Customer or their Personnel has done in relation to the fault).
