Technical Telephone Support. Technical telephone support is available twenty-four (24) hours per day, seven (7) days per week by calling (000) 000-0000.
Technical Telephone Support. Supplier shall provide telephone assistance with respect to the Products within […***…] after CUSTOMER’s designated representative(s) contacts Supplier’s technical support engineer. Technical telephone support shall be available between 8:00 am and 5:00 pm Pacific Time, Monday through Friday, excluding US holidays. CUSTOMER’s personnel will be requested to provide a name, company name and any applicable call back numbers at the time the call is placed. The information and level of detail that CUSTOMER provides to Supplier technical engineers will reduce the amount of time to troubleshoot CUSTOMER’s reported problem. Supplier shall review CUSTOMER’s troubleshooting methods and results to determine if Supplier’s products are related to the failure. If so, Supplier shall work with CUSTOMER to suggest the proper course of action. Mailing shall make reasonable commercial efforts to track the reported problem and identify a reasonable workaround or resolution. CUSTOMER shall also report any engineering or quality complaints received by End-Users to Supplier via the process described in this section.
Technical Telephone Support. Standard technical telephone support is provided from 8:00 AM to 5:00 PM Monday through Friday, Pacific time. Call back support for emergencies (i.e. more than 50% of ports not functioning) is available twenty-fours hours a day, seven days a week. DuVoice Extended Warranty is a remote support service. While DuVoice technicians have the ability to perform a wide variety of diagnostic, programming and software installation remotely, there may be occasions where physical components must be moved, changed, adjusted, or tested by an individual on site. In most cases, DuVoice personnel will be able to advise a Reseller employee in the successful completion of these tasks. In no event will DuVoice be responsible for providing physical on-site support under terms of this agreement. DuVoice technicians are knowledgeable in the programming and configuration of a variety of PBX systems and will generally be able to advise Reseller and End-User employees on the best way to program and configure the telephone switch System. In no event will DuVoice be responsible for providing actual telephone switch programming. 800.888.1057 xxx.xxxxxxx.xxx rev. 11/3/04 This DuVoice Extended Warranty (“Agreement”) is entered into as of the acceptance date by DuVoice between End User or Reseller and DuVoice Corporation (DuVoice) with its principle business location at 000 Xxxxx Xxxxxx Xxxxx, Xxxxxxxx, Xxxxxxxxxx 00000.
Technical Telephone Support. Provides support on issues pertaining to product operation, basic functionality, and installa- tion. Requests are worked chronologically in the order in which they are received. The standard target response time during busi- ness hours is two hours or less. Get in front of the line! With a service contract, you will receive priority processing.
Technical Telephone Support diaDexus shall maintain one (1) or more sufficiently trained and qualified technical service personnel during the term of this Agreement to provide, at no cost to Quest, reasonably available technical support for ASRs purchased by Quest under this Agreement. Technical support shall include, but not be limited to, phone access to a technical representative of diaDexus during regular Pacific Time business hours.
Technical Telephone Support. “Telephone Support” consists of responding to telephone and e-mail inquiries received by the Astrophysics Service Department regarding equipment errors. During regular business hours, the Astrophysics Service Department will respond to the Customer within two (2) hours from initial contact. Additional support is available after-hours and weekends through the Astrophysics Service Hotline. - Astrophysics Service Department - (000) 000-0000 (Monday-Friday 7AM-5:30PM Pacific Time). - Astrophysics Service Hotline - (000) 000-0000 (after-hours and weekends)
1.1.1. To facilitate the service process, the Customer should have the System unit serial number, along with a contact name and number at the time of a service call.
1.1.2. Since many service issues can be resolved over the phone, Customer assistance is required to complete an initial phone diagnostic. To expedite the diagnostic, telephone access to an operator at the site of the unit is preferred.
1.1.3. If possible, technical support will first attempt to resolve the issue remotely. Customer is expected to assist in basic troubleshooting
Technical Telephone Support. (a) Standard Technical Telephone Support. Non-emergency telephone technical support is provided from 8:00 AM to 5:00 PM Monday through Friday, Central time.
(b) Emergency Technical Telephone Support. Emergency telephone technical support is available twenty-fours hours a day, seven days a week.
Technical Telephone Support. ABB’s Technical Telephone Support provides access to a fully qualified ABB engineer who can offer technical assistance, remote diagnostics, despatch a service • Priority 24 hour hot line support • 24 hour parts despatching service. Additional options include a full time, on-site service engineer.
Technical Telephone Support. Occam, or its designee, shall provide telephone assistance with respect to the BLC Products within one (1) hour after Tellabs’ designated representative(s) contacts the Occam Customer Support Call Center at 000-000-0000 or such other telephone number as may be changed by Occam from time to time. Technical telephone support shall be available between 8:00 am and 5:00 pm Pacific Time, Monday through Friday, excluding US holidays. Tellabs’ personnel will provide a name, company name, and any applicable call back numbers at the time the call is placed. Occam shall provide Tellabs with a case number and assign it to an Occam technical support engineer. The information and level of detail Tellabs provides to Occam technical engineers will reduce the amount of time to troubleshoot Tellabs’ reported problem. Occam shall review Tellabs’ Tier 1 and Tier 2 Support troubleshooting methods and results to determine if the failure is covered by the product warranties under Section 11.2 of this Agreement. If covered by the product warranties, Occam shall work with Tellabs to suggest the proper course of action. Occam shall make reasonable efforts to track the reported problem and identify a reasonable workaround or resolution. Tellabs shall also report any engineering or quality complaints received by customer to Occam via the process described in Section 2(b) of this Exhibit C.
Technical Telephone Support. Reseller will be provided reasonable technical support, provided Reseller is in the plan and that the End-user has purchased the maintenance service and is operating either (a) the current version of the Product; or (b) the immediately-preceding release within one (1) year of the current release. Such support shall be provided only in accordance with the Vendor support procedures, which the company may modify from time to time as it deems necessary. Vendor may also specify such support obligations from time to time as it deems necessary to ensure the each End-user receives adequate support.
