Tier III Support Sample Clauses

Tier III Support. XXXXX is the final escalation of issues and incidents that impact District usage of Software. The Tier III role is performed by XXXXX and external vendors, including analysis and investigation of application incidents, and infrastructure troubleshooting. Resolution might include defect correction, data manipulation, program analysis, and hardware replacement.
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Tier III Support. WSIPC is the final escalation of issues and incidents that impact District usage of Software. The Tier III role is performed by WSIPC and external vendors, including analysis and investigation of application incidents, and infrastructure troubleshooting. Resolution might include defect correction, data manipulation, program analysis, and hardware replacement.
Sample 1
Tier III Support. If resolution of problems is not achieved by Tier I or II support technicians, problems may be escalated for resolution by a Tier III support technician. Tier III support technicians are quality assurance analysts, application developers or system designers. Responsibilities of Tier III support technicians include: Review information collected by Tier I and II support technicians and verify that problem resolution requires change/correction/update in application, application design or system implementation. Make required core application or system repairs and provide change/correction/update to Tier II support technician for implementation with customer. TCS prioritizes help requests according to the severity levels set forth in Table A.1 below: Table A.1 High level of impact on service delivery where one or more PSAPs are down and not processing calls. Event could be resolved by temporary approved “work around” May involve a trend of SIL 2 events for a given system or process. Service is suffering an unacceptable level of degradation in one or more PSAPs, but is not completely unavailable. Service degradation is apparent to external stakeholders. May involve a trend of SIL 3 events for a given system or process. Low level of impact on service delivery. Service degradation may be apparent to some external stakeholders (for example, one PSAP). SIL 1 examples: PSAP is completely down. SIL 2 examples: 1. <= 50 % calls are unable to be answered at all call-taker stations for 15 or more minutes 2. <= 50 % transfers to external entities are failing for all call-taker stations for 15 or more minutes 3. <= 50 % calls missing ALI - (Automated Location Information) for 15 or more minutes to all call-taker stations 4. <= 50 % calls are being delivered but are inaudible to all call-taker stations for 15 or more minutes SIL 3 examples: 1. Non-service-affecting conditions under which the product is usable. The condition is not critical to overall operations, and does not severely restrict such operations. Generally, SL-3 problems affect administrative functions, routine maintenance and diagnostics, but do not significantly affect service to customers 2. Provisioning issue 3. Loss of reporting functionality TCS will use commercially reasonable efforts to respond according to the response specifications set forth in Table A.2 below with respect to the severity level reasonably assigned to the problem: Table A.3 Notification to the PSAP occurs as soon as possible but no lo...
Sample 1

Related to Tier III Support

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Payments for Distribution Assistance and Administrative Support Services (a) Payments to the Distributor. In consideration of the payments made by the Fund to the Distributor under this Plan, the Distributor shall provide administrative support services and distribution services to the Fund. Such services include distribution assistance and administrative support services rendered in connection with Shares (1) sold in purchase transactions, (2) issued in exchange for shares of another investment company for which the Distributor serves as distributor or sub-distributor, or (3) issued pursuant to a plan of reorganization to which the Fund is a party. If the Board believes that the Distributor may not be rendering appropriate distribution assistance or administrative support services in connection with the sale of Shares, then the Distributor, at the request of the Board, shall provide the Board with a written report or other information to verify that the Distributor is providing appropriate services in this regard. For such services, the Fund will make the following payments to the Distributor:

  • Administrative Support Employee shall be provided with office space and administrative support.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • CLAIMS SUPPORT The Board shall complete and submit the Trust Plan Administrator’s Waiver of Life Insurance Premium Plan Administrator Statement to the Trust Plan Administrator for life waiver claims when the Trust Plan Administrator does not administer and adjudicate the LTD benefits.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Research Support (a) Having regard to the resources reasonably available for such purposes, the Operator will cooperate with AHS to provide such participation by its Staff as may be reasonable in relation to the carrying out of research within the Province. (b) The Operator agrees to promptly notify AHS in the event that it undertakes or agrees to participate in any form of clinical trial, research project, instrument use, or similar activity which in any way relates to the Services provided under this Agreement. The Operator shall, upon request, provide AHS with written evidence of Client disclosure and consent to research.

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