Upgrades and Patches Sample Clauses

Upgrades and Patches. 10.1. Upgrades and patches are, as a rule, available under a separate and continuously valid fully paid maintenance agreement.
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Upgrades and Patches. IT Services will lead major upgrades to the system and apply security patches as needed. FEES There are no fees associated with the Service. ACCESS TO SYSTEM The client can access the authoring environment to manage their content at xxxxx://xx0.xxx.xxxxxxx.xx/<pudID>/ using their Queen’s NetID and password. The authoring environment can also be accessed off campus. SERVICE AVAILABILITY The targeted availability of the Service is twenty-four hours a day, seven days a week. Users should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned. Where it is necessary to schedule system maintenance that necessitates a service outage, IT Services will do this outside of regular business hours (Monday to Friday 8:30 – 4:30 pm) whenever possible. Site Owners will be notified of the scheduled maintenance in advance of the outage. SUPPORT REQUESTS Support requests can be directed to IT Services via the Service Portal available at: xxxxx://xxxxxxx.xxxxxxx- xxx.xxx/xxx/. RESPONSIBILITIES Client Responsibilities • Clients will:
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Upgrades and Patches. 2.1 OTG shall make available at no cost to the Customer, all patches, bug fixes, updates, maintenance, and service packs (collectively referred to as “Patches”) necessary for the proper function and security of the Subscription Services, as and when such Patches are generally released by OTG. If required, OTG shall coordinate with the Customer the scheduling of application of the Patches.
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Upgrades and Patches. IT Services will lead major upgrades to the system and apply security patches to modules supported as part of the Basic Service. IT Services will make updates available for the users to test and apply at their own discretion. FEES There are no fees associated with the Service. ACCESS TO SYSTEM Access to create sites, run updates, and customize your instance will be available through an Azure DevOps project that will be provisioned on your behalf. Once a site has been created, the client can access the authoring environment to manage content at xxxxx://xx0.xxx.xxxxxxx.xx/<sub-folder>/<pubid>/, using their Queen’s NetID and password. The authoring environment can also be accessed off campus. SERVICE AVAILABILITY The targeted availability of the Service is twenty-four hours a day, seven days a week. Users should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned. Where it is necessary to schedule system maintenance that necessitates a service outage, IT Services will do this outside of regular business hours (Monday to Friday 8:30 – 4:30 pm) whenever possible. SUPPORT REQUESTS Support requests can be submitted using the Help Form found in the IT Services Service Portal, available at: xxxxx://xxxxxxx.xxxxxxx-xxx.xxx/esm/. RESPONSIBILITIES Client Responsibilities • Clients will use the IT Services Service Portal to seek help for issues related to WebPublish. • Clients will promptly inform IT Services when they no longer require the Service. • Clients are responsible for the content on their site(s). • Clients will ensure that their content adheres to the WebPublish Usage Guidelines • Clients will notify IT Services when they install a Contributed Drupal module. Contributed modules must meet the following criteria:
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Upgrades and Patches. IT Services will lead major upgrades to the system and apply security patches to modules supported as part of the core service. When feasible, users will have an opportunity to test the changes before they are applied to the site in production. FEES There are no fees associated with the Service. ACCESS TO SYSTEM The client can access the authoring environment to manage their content at xxxxx://xx0.xxx.xxxxxxx.xx/<pubID>/, using their Queen’s NetID and password. The authoring environment can also be accessed off campus. SERVICE AVAILABILITY The targeted availability of the Service is twenty-four hours a day, seven days a week. Users should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned. Where it is necessary to schedule system maintenance that necessitates a service outage, IT Services will do this outside of regular business hours (Monday to Friday 8:30 – 4:30 pm) whenever possible. Site Owners will be notified of the scheduled maintenance in advance of the outage. SUPPORT REQUESTS Support requests can be submitted using the IT Services Help Form, available at: xxxxx://xxxxxxx.xxxxxxx- xxx.xxx/xxx/. RESPONSIBILITIES Client Responsibilities • Clients will:
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Upgrades and Patches. For the avoidance of doubt, the implementation of a New Release is a Change.
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Upgrades and Patches. IT Services will lead major upgrades to the system and apply security patches to modules supported as part of the Basic Service. IT Services will make updates available for the users to test and apply at their own discretion. FEES There are no fees associated with the Service. ACCESS TO SYSTEM The client can access the authoring environment to manage their content at xxxxx://xx0.xxx.xxxxxxx.xx/<pubid>/, using their Queen’s NetID and password. The authoring environment can also be accessed off campus. SERVICE AVAILABILITY The targeted availability of the Service is twenty-four hours a day, seven days a week. Users should expect occasional but infrequent service interruptions or slowdowns, both planned and unplanned. Where it is necessary to schedule system maintenance that necessitates a service outage, IT Services will do this outside of regular business hours (Monday to Friday 8:30 – 4:30 pm) whenever possible. SUPPORT REQUESTS Support requests can be submitted using the IT Services Help Form, available at: xxxxx://xxxxxxx.xxxxxxx- xxx.xxx/xxx/. RESPONSIBILITIES Client Responsibilities • Clients will use the IT Services Service Portal to seek help for issues related to WebPublish. • Clients will promptly inform IT Services when they no longer require the Service. • Clients are responsible for the content on their site. • Clients will ensure that their content adheres to the WebPublish Usage Guidelines • Clients will notify IT Services when they install a Contributed Drupal module. Contributed modules must meet the following criteria:
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Related to Upgrades and Patches

  • Upgrades If this copy of the Software is an upgrade from an earlier version of the Software, it is provided to you on a license exchange basis. You agree by your installation and use of such copy of the Software to voluntarily terminate your earlier XXXX and that you will not continue to use the earlier version of the Software or transfer it to another person or entity unless such transfer is pursuant to Section 3.

  • Functionality Customer is entitled to additional functionality previously purchased or bundled with the software if available in the version or update released on or after the start date of the Agreement. Customer acknowledges that certain functionality in current and previous software versions may not be available in future upgrades. Added functionality may require additional paid services (clinical and technical) to configure and support.

  • Updates “Updates” are changes that do not require a change to the established Centralized Contract terms and conditions. Updates may include: Centralized Contract changes and updates made in accordance with the previously approved pricing formula (e.g. discount from list price); adding new products or services within the established, previously approved pricing structure; lowering pricing of products or services already on Contract, deleting products or services available through the Centralized Contract, adding product or service that do not fall under the previously established price structure or discounts under the Contract, re-bundled products, and other updates not listed above that are deemed to be in the best interest of the State and do not result in a change to the established Centralized Contract terms and conditions. Updates must be submitted to OGS for review, and must be accompanied by a justification of reasonableness of price if the change results in a change in pricing methodology. OGS will notify Contractor in writing if approved.

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