Exceptional circumstances. In accordance with Article L.211-14 of the French Tourism Code, and subject to special dispensation being granted by the competent authorities, in the event of cancellation by the Company or by the Customer prior to departure and if the cancellation is due to exceptional and unavoidable circumstances occurring at the destination or in the immediate vicinity of the destination and having significant consequences on the performance of the contract, the amount of the holiday will be refunded in full, but no additional compensation will be payable by the Company. These conditions will apply in the event of a travel ban issued by the government authorities, formally prohibiting travel in the area where the Campsite is located, or in the event of a general population lockdown ordered by the government authorities prohibiting the Customer from travelling to the stay destination on the dates booked. On the other hand, it should be noted that individual isolation, even if compulsory, in the event that the Customer is suffering from an illness, and/or the absence of a health or, where applicable, vaccination passport, valid for the entire duration of the holiday, will not be considered grounds for cancellation of the holiday or to change it without incurring fees. In this respect, and after checking the cover provided, it is advisable to take out cancellation insurance.
