Application Maintenance Services Sample Clauses

Application Maintenance Services. AMS includes all activities required to maintain and support application functionality. These typically include the following: • Incident / Problem management: management of application incidents / problems and functionality issues • User support and advice requests / queries (excluding formal training sessions) • Application monitoring and health checks • Installation of application patches or upgrades • Raising SRs with Oracle for problems identified as requiring assistance from Oracle in relation to the specified applications The Supplier can also provide systems administration resources for the application as an additional service. Tasks may include: • Creating new users and maintaining user access rights within the application • Managing the application environment • Adding codes and other tasks to administer the application for the Customer
Sample 1Sample 2
AutoNDA by SimpleDocs
Application Maintenance Services. “Application Maintenance Services” are those Functions associated with the maintenance and repair of Software, including performing break-and-fix activities, implementing commercial product patches, bug fix, service pack, and performing application Software upgrades.
Sample 1
Application Maintenance Services. (i) Perot Systems shall xxxxxain the CalPX Proprietary Software and Perot Systems Softwaxx xxentified in Part A and Part C, respectfully, of Schedule 4.1. Perot Systems shall xxxx no obligation to maintain any other software programs, except as agreed in accordance with the Change Control Procedure.
Sample 1
Application Maintenance Services. Covansys will provide the following Application Maintenance Services using approved enterprise-level tools (e.g. Productivity and Management Tools) and Critical Processes adhering to Approved Service and Priority Levels. Problem Management All problems will be initiated and logged through the Help Desk. Refer to Schedule A.4.13 for a description of the Problem Management process. Application Maintenance Projects (Routine) Routine maintenance is initiated through the Service Request Management process and includes: • Application software and/or table changes requested by SIRVA, which do not add new features or functionality to the application; • Application software and/or table changes requested by SIRVA, which do not remove existing features or functionality from the application; • Application testing and implementation of vendor-supplied patches, fixes and updates for vendor-supported applications, excluding major upgrades; • Application maintenance, testing and implementation to support infrastructure updates and upgrades, including but not limited to, updates to servers, operating system software, utility software, databases, network and desktops; • Documentation maintenance necessitated by these application changes; Application Maintenance Projects (Ready-to-Serve) • Small ad hoc extract requests, application software enhancements and report runs. Project Management for Applications Maintenance Project Management services for Problem Management and Application Maintenance (Routine) activities include: • Monitoring and reporting on Service Level Agreement compliance, resolution compliance, proposed corrective action, suggested process improvements, issues and concerns; • Monitoring and reporting on project milestones, deliverables, schedules, costs and issues; • Support staff development and training.
Sample 1
Application Maintenance Services 
Sample 1Sample 2

Related to Application Maintenance Services

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • Software Maintenance Subrecipient shall apply security patches and upgrades in a timely manner and keep virus software up-to-date on all systems on which State data may be stored or accessed.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Patent Maintenance All annuity and maintenance fees that are necessary in order to keep the Patents in force as of the Effective Date have been paid by Seller, and no payment of annuities or fees, or papers to be filed in patent offices, are required to be made within the three-month period after the Effective Date.

  • Support and Maintenance Where Licensee purchases support and/or maintenance services, Licensee’s initial support and/or maintenance term will begin upon delivery to Licensee of the Licensed Software and continue for one (1) year thereafter (or the length of the term if less than a year for any subscription/term license) unless otherwise specified in the applicable annual support and/or maintenance agreement, Product Order, or other written agreement executed between Licensor and Licensee. Where Licensee purchases support and/or maintenance for any Licensed Software, Licensee hereby agrees that it shall purchase such support and/or maintenance services for all of Licensee’s licensed units of such Licensed Software product. Support and/or maintenance services provided by Licensor will be subject to Licensor’s then current applicable standard annual support and/or maintenance agreement unless otherwise agreed by the parties in writing.

  • Compliance Support Services Provide compliance policies and procedures related to services provided by BNY Mellon and, if mutually agreed, certain of the BNY Mellon Affiliates; summary procedures thereof; and periodic certification letters. · Such Compliance Support Services are administrative in nature and do not constitute, nor shall they be construed as constituting, legal advice or the provision of legal services for or on behalf of a Fund or any other person, and such services are subject to review and approval by the applicable Fund and by the Fund’s legal counsel. · Provide access to Fund records so as to permit the Fund or TRP to test the performance of BNY Mellon in providing the services under this Agreement. · Such Compliance Support Services performed by BNY Mellon under this Agreement shall be at the request and direction of the Fund and/or its chief compliance officer (the “Fund’s CCO”), as applicable. BNY Mellon disclaims liability to the Fund, and the Fund is solely responsible, for the selection, qualifications and performance of the Fund’s CCO and the adequacy and effectiveness of the Fund’s compliance program.

Time is Money Join Law Insider Premium to draft better contracts faster.