Cargo Reservations Agent. 1) A Cargo Reservations Agent may be called upon to perform the following duties: All cargo reservations functions according to Company and Departmental procedures which will provide the customer with information and assistance; communication with other Company offices; maintain and have a knowledge of all Company, governmental and IATA manuals and tariffs which are supplied by the Company; operate communication and office equipment as supplied by the Company; receive and send telex signals, maintain and update telex files, process and update irregularities; perform clerical activities which relate to the cargo reservations function. A general knowledge and training is required of the following: Routes and schedules; aircraft and aircraft pallets; aircraft capacities, dimensions and volumetric; restricted articles; packing and labeling; pickup and delivery services; terminal services; export/import procedures, both governmental and Company. Cargo Reservations Agents may also perform the following duties: E-billing (customers who dispute, refuse or delay payment to the Company must be investigated and resolved on a case-by-case basis), new accounts/rates (to set up accounts for new customers with Company account number/codes/rates. Maintain and update same on a consistent basis), and trucking (ensure all trucking companies are paid for services rendered on a timely basis. Collate all invoices to ensure accuracy. Maintain contact in a constructive manner to resolve disputes (i.e. errors/underpayment/overpayment or non-payment). A Cargo Reservation Agent may be required to make outbound calls to existing customers for the purpose of generating additional sales, follow up on market share and previous performance, and to communicate any promotions which may be in effect.
