CUSTOMER SERVICE AND COMPLAINTS. The parties agree that USL may contact by mail or otherwise, any client, agent, account executive, or employee of the Associated Agency or other individual acting in a similar capacity if deemed appropriate by USL, in the course of normal customer service for existing Contracts, in the investigation of complaints, or as required by law. The parties agree to cooperate fully in the investigation of any complaint. USL will handle and process all complaints associated with the sale of the Contracts under this Agreement.
CUSTOMER SERVICE AND COMPLAINTS. (a) While using any Proprietary Marks, BFA Holder agrees:
(1) To render appropriate, prompt, efficient, and courteous service at each Operated Branded Outlet to BFA Holder’s customers, to respond expeditiously to all complaints of such customers, making fair adjustment when appropriate, and otherwise conduct BFA Holder’s business in a fair and ethical manner and maintain the Operated Branded Outlets in a manner which will xxxxxx customer acceptance of and desire for the Products sold hereunder; and
(2) To provide sufficiently qualified and neatly dressed personnel in ExxonMobil approved uniforms (e.g., standard ExxonMobil uniform or BFA Holder proprietary C-Store brand uniform) at all Operated Branded Outlets as appropriate to render first class service to customers; and
(3) To keep restrooms clean, orderly, sanitary and adequately furnished with restroom supplies; and
(4) To assist in maintaining a high level of customer acceptance of Proprietary Marks by keeping the Operated Branded Outlets’ premises open for dispensing of the Products during such hours each day and days a week as are reasonable considering customer convenience, competitive conditions and economic consequences to BFA Holder.
(b) BFA Holder also agrees that, as to any of its Franchise Dealers, BFA Holder will include in its arrangements with such Franchise Dealers the undertakings provided in this Section in respect of each Franchised Branded Outlet and will undertake the enforcement thereof. BFA Holder further agrees that ExxonMobil may revoke the right of BFA Holder to display Proprietary Marks at any Operated Branded Outlet(s), or to permit the display of Proprietary Marks at any Franchised Branded Outlet(s) which, after notice by ExxonMobil to BFA Holder to cure, continues to be in violation of this Section.
CUSTOMER SERVICE AND COMPLAINTS. If you have an enquiry, complaint or dispute, please contact us. We’ll handle your complaint in accordance with our standard complaints and dispute resolution procedures, which you can find on our website. We’re also happy to send you a copy if you ask. We’ll let you know of the outcome and if you’re not satisfied with the outcome you can take the matter to the Ombudsman.
CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue Limited is to provide you with a first class service at all times. However, we realise that things can sometimes go wrong and there may be occasions when you feel that you have not received the service you expected. When this happens we want to hear about it so we can try to put things right. Only the named service contract holder(s) or an authorised representative should call or write to make a formal complaint. It is the intention to give you the best possible service, but if you do have any questions or concerns about this service contract or the handling of a claim, you should follow the Complaints Procedure below: Complaints regarding: SALE OF THE SERVICE AGREEMENT If your complaint about the sale of your service contract cannot be resolved by the end of the next working day, your agent will pass it to: Customer Relations Department 24|7 Home Rescue Limited 0 Xxxxx Xxxx Xxxxxxx Xx Xxxxx Lancashire, BB5 5HY To speak with an advisor, call the customer service number assigned to your cover specification. IS/TI: 01254 355535 LP: 01274 715978 UM: 01274 381499 CLAIMS Please contact:
CUSTOMER SERVICE AND COMPLAINTS. While using the Proprietary Marks, Purchaser shall render appropriate, prompt, efficient, courteous service at the SHC Stores to Purchaser’s customers for such product(s) and respond expeditiously to all complaints of such customers, making fair adjustment when appropriate.
CUSTOMER SERVICE AND COMPLAINTS. Quick Cover is committed to providing Our Customers with first class Services at all times. If You ever feel You are dissatisfied with Our Service please contact Us immediately via Our contact details below. We take all complaints seriously and will attempt to rectify any issues.
CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue is to provide you with an unrivalled first class service at all times. The Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with customers. However, we realise that things can sometimes go wrong and there may be occasions when you feel that you have not received the service you expected. When this happens we want to hear about it so we can try to put things right. If you have a complaint you should contact the Providers and we will respond fully to your complaint within eight weeks. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded eight weeks to reply fully, you have recourse to our helpline and support as stated below. Only the named service contract holder(s) or an authorised representative should call or write to make a formal complaint. To make a complaint, please contact:
CUSTOMER SERVICE AND COMPLAINTS. The aim of 24|7 Home Rescue is to provide you with an unrivalled first-class service at all times. The Service Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with you. However, we realise that things can sometimes not go as planned and there may be occasions when you feel that you have not received the service you expected. When this happens, we want to hear about it so we can put things right. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded eight weeks and you have not heard anything you have recourse to our helpline and support as detailed below. Only the named service agreement holder(s) or an authorised representative should call or write to make a formal complaint. You can only file a complaint online using our dedicated online dispute resolution dashboard. xxxx://xxxxxxxxxxxxxxx.000xxxxxxxxxx.xx.xx The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.
CUSTOMER SERVICE AND COMPLAINTS. The aim of The Provider is to provide you with an unrivalled first-class service at all times. The Providers are committed to maintaining the highest standards of professional and ethical conduct in all dealings with customers. However, we realise that things can sometimes go wrong and there may be occasions when you feel that you have not received the service you expected. When this happens, we want to hear about it so we can try to put things right. If you have a complaint you should contact the Providers and we will respond fully to your complaint within two weeks. We take all complaints seriously and we will do our very best to resolve the issue promptly. If we need more time to look into matters, we will let you know and keep you appropriately updated. If you remain dissatisfied with our final response, or it has exceeded two weeks to reply fully, you have recourse to our helpline and support as stated below. Only the named Service Agreement holder(s) or an authorised representative should call or write to make a formal complaint. To make a complaint, please contact us by e-mail, post or telephone. The above complaints procedure is in addition to your statutory rights as a consumer. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau. Only the named service agreement holder(s) or an authorised representative should call or write to make a formal complaint.
CUSTOMER SERVICE AND COMPLAINTS. 16.1 If you have an enquiry, complaint or dispute, including in relation to your bill, please contact us. We’ll handle your complaint and let you know the outcome of it, in accordance with our standard complaints and dispute resolution procedures which you can find at xxx.xxxxxxxxxxxx.xxx.xx and which are based on the relevant Australian standard on complaints handling. You can also ask us to send you a copy.
