Customer Service Policy Sample Clauses

Customer Service Policy. Xxxx Business is dedicated to resolving all Network Service problems and interruptions as quickly as possible. Our Network Operations Center (NOC) is comprised of experienced, technical customer service agents that have significant industry knowledge, with vital experience successfully handling crisis situations. All system events are logged on problem notification (via alarm or customer call), with the NOC working to determine the problem source, and to dispatch personnel as required.
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Customer Service Policy. 13.2.1 The Operator shall develop a Customer Service Policy and shall submit its Customer Service Policy to the Authority for the Authority’s approval. The Customer Service Policy shall include but not be limited to the matters set out in sections 13.3 to 13.12 of this Schedule. The Customer Service Policy shall set out the service levels that the Operator intends to achieve in relation to the matters set out in sections 13.3 to 13.12 of this Schedule. The Authority shall provide the Operator with such comments and amendments as it requires in respect of the Customer Service Policy within 20 Business Days of receipt from the Operator. 13.2.2 The Customer Service Policy shall include policies for dealing with children that comply with Children First: National Guidance for the Protection and Welfare of Children, 2011. 13.2.3 The Operator shall implement the Customer Service Policy throughout the Contract Period. The Parties may agree amendments to the Customer Service Policy from time to time.
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Customer Service Policy. The employees of the Town of Rocky Hill are committed to provide responsive, consistent, efficient and accurate services to the citizens of our community. Through our work environment quality service will be delivered through a caring environment that delivers services with respect for the needs and the diversity of all members of the Rocky Hill community. It is the Town’s belief that this standard of service promotes all that is positive about our Town and includes in the term “customer” all residents, taxpayers, co-workers and general public who utilize the Town’s facilities. In order to best achieve this commitment to provide a wide range of quality service from diverse departments, the Town supports the philosophy of public service that is embodied in the following statements:
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Customer Service Policy. ● We strive to provide excellent customer service. Please contact us with any questions, concerns, or feedback regarding your rental experience.
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Customer Service Policy. FSI has a customer service policy setting out the level of service that its customers can expect. The policy is displayed prominently on FSI’s website. Details of the customer service that FSI’s main customer, An Garda Síochána, can expect are set out in a Service Level Agreement which is agreed annually with An Garda Síochána. FSI operates a complaints policy as part of its obligations under accreditation to ISO 17025 standard. Complaints from customers are forwarded to the relevant Director and to the Quality Manager, who investigates each complaint, prepares a report, and issues a response to the complainant which addresses the issues raised. Complaints are reviewed at the Quarterly Management Review.
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Customer Service Policy. If for any reason VoiceMailTel is unable to provide the service described, clients will be notified via email.
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Customer Service Policy 
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Related to Customer Service Policy

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Contract.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • CUSTOMER SERVICE FUNCTIONS The Servicer shall handle all Customer inquiries and other Customer service matters according to the same procedures it uses to service Customers with respect to its own charges.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products. b) Contractor shall comply with HIPAA rules and other laws, rules and regulations respecting privacy and security.

  • Provider Services Charges for the following Services when ordered by a Physician for the treatment of an Injury or Illness.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Service Descriptions Credit Card processing services: Global Direct’s actions to the appropriate card associations and/or issuers (e.g., Visa, MasterCard, Diners, Discover); settlement; dispute resolution with cardholders’ banks; and transaction-related reporting, statements and products. Debit/ATM Processing Services: Global Direct has connected to the following debit card networks (“Networks”): Accel, AFFN, Interlink, MAC, Maestro, NYCE, Pulse, Star, and Tyme. Global Direct will provide Merchant with the ability to access the Networks that Global Direct has connected to for the purpose of authorizing debit card transactions at the point of sale from cards issued by the members of the respective Networks. Global Direct will provide connection to such Networks, terminal applications, settlement and reporting activities. EBT Transaction Processing Services: Global Direct offers electronic interfaces to Electronic Benefits Transfer (“EBT”) networks for the processing of cash payments or credits to or for the benefit of benefit recipients (“Recipients”). Global Direct will provide settlement and switching services for various Point of Sale transactions initiated through Merchant for the authorization of the issuance of the United States Department of Agriculture, Food and Nutrition Services (“FNS”) food stamp benefits (“FS Benefits”) and/or government delivered cash assistance benefits (“Cash Benefits, ”with FS Benefits, “Benefits”) to Recipients through the use of a state-issued card (“EBT Card”). With respect to Visa and MasterCard products, Merchant agrees to pay and Merchant's account(s) will be charged pursuant to Section 5 of this Agreement for any additional fees incurred as a result of Merchant's subsequent acceptance of transactions with any Visa or MasterCard product that it has not elected to accept.

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