Customer Service Policy Sample Clauses

Customer Service Policy. Xxxx Business is dedicated to resolving all Network Service problems and interruptions as quickly as possible. Our Network Operations Center (NOC) is comprised of experienced, technical customer service agents that have significant industry knowledge, with vital experience successfully handlingcrisis situations. All system events are logged on problem notification (via alarm or customer call), with the NOC working to determine the problem source, and to dispatch personnel as required. To provide the fastest response to your Service Issue, please follow the procedures outlined below: Exhibit I Please enter a trouble ticket in our online ticketing system by logging in to your Xxxx Customer Dashboard at xxx.xxxxxxxxxxxx.xxx. If you are unable to open a trouble ticket, please contact our Network Operations Center at 000-000-0000 and provide the representative with your contact information. Please do not call any other Xxxx support number or office number.
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Customer Service Policy. Xxxx Business is dedicated to resolving all Network Service problems and interruptions as quickly as possible. Our Network Operations Center (NOC) is comprised of experienced, technical customer service agents that have significant industry knowledge, with vital experience successfully handling crisis situations. All system events are logged on problem notification (via alarm or customer call), with the NOC working to determine the problem source, and to dispatch personnel as required. To provide the fastest response to your Service Issue, please follow the procedures outlined below:
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Customer Service Policy. 13.2.1 The Operator shall develop a Customer Service Policy and shall submit its Customer Service Policy to the Authority for the Authority’s approval. The Customer Service Policy shall include but not be limited to the matters set out in sections 13.3 to 13.12 of this Schedule. The Customer Service Policy shall set out the service levels that the Operator intends to achieve in relation to the matters set out in sections 13.3 to 13.12 of this Schedule. The Authority shall provide the Operator with such comments and amendments as it requires in respect of the Customer Service Policy within 20 Business Days of receipt from the Operator.
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Customer Service Policy. The employees of the Town of Rocky Hill are committed to provide responsive, consistent, efficient and accurate services to the citizens of our community. Through our work environment quality service will be delivered through a caring environment that delivers services with respect for the needs and the diversity of all members of the Rocky Hill community. It is the Town’s belief that this standard of service promotes all that is positive about our Town and includes in the term “customer” all residents, taxpayers, co-workers and general public who utilize the Town’s facilities. In order to best achieve this commitment to provide a wide range of quality service from diverse departments, the Town supports the philosophy of public service that is embodied in the following statements:  We care about our community and its people.  We believe in provided customer service that meets the diversity of our community and provides services to all customers in a fair and equitable manner.  We will support the policies established by our local elected and appointed officials.  We will seek to identify creative and innovative approaches to serve our customers.  We believe in meeting our customer’s needs by providing friendly, courteous and efficient service.  We will strive to make decisions with input from those most likely to be affected.  We will consider the knowledge and perspective of our customers and respond to their ideas and concerns.  We affirm that all officials and employees have the responsibility of meeting a high standard of excellence within the parameters of their particular job in order to ensure quality services from the Town of Rocky Hill.
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Customer Service Policy. If for any reason VoiceMailTel is unable to provide the service described, clients will be notified via email.
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Customer Service Policy. FSI has a customer service policy setting out the level of service that its customers can expect. The policy is displayed prominently on FSI’s website. Details of the customer service that FSI’s main customer, An Garda Síochána, can expect are set out in a Service Level Agreement which is agreed annually with An Garda Síochána. FSI operates a complaints policy as part of its obligations under accreditation to ISO 17025 standard. Complaints from customers are forwarded to the relevant Director and to the Quality Manager, who investigates each complaint, prepares a report, and issues a response to the complainant which addresses the issues raised. Complaints are reviewed at the Quarterly Management Review.
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Customer Service Policy 
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Related to Customer Service Policy

  • Customer Service A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for: • Maintenance and management of this Contract; • Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

  • Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • CUSTOMER SERVICE ACCESS The Competitive Supplier agrees to provide, or cause to be provided, certain customer services to Participating Consumers. Such services shall be reasonably accessible to all Participating Consumers, shall be available during normal working hours, shall allow Participating Consumers to transact business they may have with the Competitive Supplier, and shall serve as a communications liaison among the Competitive Supplier, the Town, and the Local Distributor. A toll-free telephone number will be established by Competitive Supplier and be available for Participating Consumers to contact Competitive Supplier during normal business hours (9:00 A.M. - 5:00 P.M. Eastern Standard Time, Monday through Friday) to resolve concerns, answer questions and transact business with respect to the service received from Competitive Supplier. The Town will post program-related information on the Town’s website which will be available to Participating Consumers for general information, product and service information, and other purposes.

  • CONTRACTOR CUSTOMER SERVICE REPRESENTATIVE Contractor shall designate a customer service representative (and inform Enterprise Services of the same) who shall be responsible for addressing Purchaser issues pertaining to this Master Contract.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended. The Grantee shall comply in all respects with the customer service requirements established by the FCC.

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Customer Care a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products.

  • Provider Services The Contractor’s system shall collect, process, and maintain current and historical data on program providers. This information shall be accessible to all parts of the MCMIS for editing and reporting.

  • Information about Contractor Employees 23.1. The Authority may by notice require the Contractor to disclose such information as the Authority may require relating to those of the Contractor’s employees carrying out activities under or connected with the Framework Agreement.

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