Emergency After-Hours Support Sample Clauses

Emergency After-Hours Support. The helpdesk service is monitored after business hours and emergency support issues are addressed within one (1) hour. An emergency support issue is defined as an issue involving the system being down and inoperable and does not include Payer payment issues. Xxxxxx may request email notification be provided in the event the system is down and inoperable.
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Emergency After-Hours Support. (a) Emergency support is available only to subscribers of the emergency support program and is provided through The Support Center. (b) Emergency services are designed to address critical technical issues during weekends and holidays when the Helpdesk is closed. A critical issue is a problem that renders your Island Pacific products unable to function in a manner permitting normal operation of your business. (c) There is [ * ]
Sample 1
Emergency After-Hours Support. If You are on a Managed Service Plan, all work performed on tasks that are both a) included in the Managed Service Plan (see Appendix I) and b) performed during normal working hours from 8am-5pm US Central Time, Monday through Friday, excluding Holidays (“Regular Business Hours”), is included in the Monthly Managed Service Fee specified above. While We strive to meet the needs of all of Our clients – even after hours and on holidays – We cannot guarantee the same response times for after-hours requests as standard business hours, unless the request is clearly indicated as an Emergency and is submitted via the appropriate channels outlined in the Client Handbook. If You experience an emergency and require immediate service outside of our Regular Business Hours, You must follow the instructions in the Client Handbook for submitting an Emergency request. All such requests must clearly state the urgency of the issue and the desired timeline for a resolution. You agree that all Emergency and After-Hours Support will be billable at Our Emergency and After-Hours Rate, and that Support may not be available on Major holidays such as Christmas day or Thanksgiving Day. The following holidays are observed by Us (if a Holiday falls on a Saturday or Sunday, then the Holiday will be observed on the Friday preceding, or the Monday following, said Holiday): • Christmas Day • Christmas Eve • New Year’s Day • Good Friday
Sample 1

Related to Emergency After-Hours Support

  • Emergency Access Landlord shall have the right to enter the Premises at any time without notice in the event of an emergency.

  • Emergency Work Employees who are required to report for emergency work on non- workdays, or outside of their regular hours of work on a scheduled workday or on holidays which they are entitled to have off, shall be paid overtime compensation for the actual work time and for travel time in connection therewith, but such travel time shall not exceed one-half (1/2) hour.

  • Under-Frequency and Over Frequency Conditions The New York State Transmission System is designed to automatically activate a load- shed program as required by the NPCC in the event of an under-frequency system disturbance. Developer shall implement under-frequency and over-frequency relay set points for the Large Generating Facility as required by the NPCC to ensure “ride through” capability of the New York State Transmission System. Large Generating Facility response to frequency deviations of predetermined magnitudes, both under-frequency and over-frequency deviations, shall be studied and coordinated with the NYISO and Connecting Transmission Owner in accordance with Good Utility Practice. The term “ride through” as used herein shall mean the ability of a Generating Facility to stay connected to and synchronized with the New York State Transmission System during system disturbances within a range of under-frequency and over-frequency conditions, in accordance with Good Utility Practice and with NPCC Regional Reliability Reference Directory # 12, or its successor.

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

  • System Access CUSTOMER agrees to provide to PROVIDER, at CUSTOMER’S expense, necessary access to the mainframe computer and related information technology systems (the “System”) on which CUSTOMER data is processed during the times (the “Service Hours”) specified in the PSAs, subject to reasonable downtime for utility outages, maintenance, performance difficulties and the like. In the event of a change in the Service Hours, CUSTOMER will provide PROVIDER with at least fifteen (15) calendar days written notice of such change.

  • Emergency Escalation Escalation is strictly for purposes of notifying and investigating possible or potential issues in relation to monitored services. The initiation of any escalation and the subsequent cooperative investigations do not in themselves imply that a monitored service has failed its performance requirements. Escalations shall be carried out between ICANN and Registry Operators, Registrars and Registry Operator, and Registrars and ICANN. Registry Operators and ICANN must provide said emergency operations departments. Current contacts must be maintained between ICANN and Registry Operators and published to Registrars, where relevant to their role in escalations, prior to any processing of an Emergency Escalation by all related parties, and kept current at all times.

  • Operational Support Systems (OSS The terms, conditions and rates for OSS are as set forth in Section 2.13 of this Attachment.

  • System Access Control Data processing systems used to provide the Cloud Service must be prevented from being used without authorization.

  • Emergency Room Services This plan covers services received in a hospital emergency room when needed to stabilize or initiate treatment in an emergency. If your condition needs immediate or urgent, but non-emergency care, contact your PCP or use an urgent care center. This plan covers bandages, crutches, canes, collars, and other supplies incidental to your treatment in the emergency room as part of our allowance for the emergency room services. Additional services provided in the emergency room such as radiology or physician consultations are covered separately from emergency room services and may require additional copayments. The amount you pay is based on the type of service being rendered. Follow-up care services, such as suture removal, fracture care or wound care, received at the emergency room will require an additional emergency room copayment. Follow- up care services can be obtained from your primary care provider or a specialist. See Dental Services in Section 3 for information regarding emergency dental care services.

  • Emergency Operator Access Registry Operator shall provide bulk access to the zone files for the TLD to the Emergency Operators designated by ICANN on a continuous basis in the manner ICANN may reasonably specify from time to time.

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