EMPLOYEE ASSISTANCE PROGRAMMES. It is mutually agreed by the parties that available drug and alcohol rehabilitation programmes will be explored and the Union and the Company will co-operate in such a programme where rehabilitation appears in the best interest of all concerned. The agreed to Employee Assistance Programme document will form part of this Agreement.
EMPLOYEE ASSISTANCE PROGRAMMES. ● Online Portal ● Support Services including: ○ Coaching and Counselling Services ○ Bullying and Harassment Support ○ Whistleblowing ○ Mediation ● Trauma and Critical Incident Support ● Health and Wellbeing Promotion and Awareness ● Mediation ● Interactive Health Kiosks
EMPLOYEE ASSISTANCE PROGRAMMES. As part of this policy CORO Trading NZ Ltd offers its employees support by way of the CORO Trading NZ Ltd Employee Assistance Programme (EAP) at any time which may include assistance for drug and alcohol related issues.
EMPLOYEE ASSISTANCE PROGRAMMES. The Supplier shall provide support to City of York Council Personnel over the full range of work related or personal matters that may impact on workplace performance and seek to resolve those issues where possible. The Supplier shall provide the core requirements which shall include, but not be limited to: Online Portal Telephone, Triage and Support Services which shall include, but not be limited to: Advice and support; Bullying and harassment support; Management support Services; Coaching and counselling Services including therapeutic interventions. Case management. Trauma and critical incident Support; Online health information Policy guidance and trend Management; Health and wellbeing promotion and awareness; and Publicity and promotion. The Supplier shall deliver the Services in accordance with the following principles: The Services shall be available to all City of York Council Personnel The Service shall provide sufficient flexibility of approach to accommodate different organisational structures, operating styles, cultures and job roles (Annex 2) of this Framework Schedule 2 Part A: Goods and Services; as above All City of York Council Personnel are eligible to access the Service; Confidentiality is crucial to the integrity of the Service; The Supplier shall provide access to a range of experts and mental health professionals; The Service requires counselling and other forms of assistance to meet recognised standards; and The Supplier shall underpin the Services with robust clinical governance. The Supplier shall ensure that all City of York Council Personnel of the Services and Supplier Personnel are aware of the scope and limitations of patient and client confidentiality, in particular where there is a responsibility to breach the patient confidentiality where there are issues of child protection, a threat to health and safety, a risk of harm to self or others or prevention of a crime or terrorist act. For all Services described in this Schedule, the Supplier shall provide City of York Council Personnel with access to obtain advice and support for, including but not limited to the following: Addiction / dependency / substance abuse; Alcoholism; Anxiety; Bereavement; Bullying / harassment / intimidation / discrimination; Career / job related stress; Care problems related to childcare / eldercare / disability care; Debt advice; Depression; Domestic violence; Eating disorders; Family / relationship problems; Gambling;
EMPLOYEE ASSISTANCE PROGRAMMES. All Services must comply with Her Majesty’s Revenue and Customs Employment Income Manual EIM21845 and EIM 20504. The Supplier shall ensure that Supplier Personnel are aware of the following: Factual, contemporaneous and legible medical records shall be maintained for all users of the Services; and Reports produced for City of York Council Personnel can be disclosed to that City of York Council Personnel on request in accordance with the Access to Medical Reports Xxx 0000 and the Access to Health Records Xxx 0000. The Supplier shall ensure all Supplier Personnel are trained in all applicable law relating to patient confidentiality and the Supplier shall provide evidence of such training on request to any Contracting Authorities.
EMPLOYEE ASSISTANCE PROGRAMMES. The Supplier shall ensure all Supplier Personnel who provide counselling Services shall: Have a Diploma in Counselling or equivalent; Comply with the BACP Ethical framework for good practice in Counselling and Psychotherapy 2012; Have experience of delivering short term counselling; Have 450 hours of counselling experience post qualification; Undertake regular supervision by a qualified counselling supervisor in line with BACP guidelines; Hold membership or accreditation with one or more of the registered bodies listed in section 4.1.7; and Ensure therapists delivering outcome based Services meet the minimum level of relevant qualifications and experience required for membership of their appropriate professional bodies (The British Association for Behavioural and Cognitive Psychotherapies, EMDR UK & Ireland Association and the British Association for Counselling and Psychotherapy).
EMPLOYEE ASSISTANCE PROGRAMMES. The Supplier shall include the following in the review: Supplier Personnel levels are being maintained and monitored to cope with Service demands and that a Supplier Personnel resource planning process is regularly reviewed and maintained; All clinical policies and procedures are being monitored and followed; Supplier Personnel are professionally accredited in order to provide the ServicSupplier Personnel professional qualification accreditation is monitored and maintained at organisational level; and A complaints process is effectively monitored and maintained by sampling 10% of complaints and reviewing that all processes are followed and appropriate records maintained.
EMPLOYEE ASSISTANCE PROGRAMMES. The Supplier shall agree the forms of clinical measures to monitor the effectiveness of the Services, in advance with City of York Council and they may include but not be limited to: General Health Questionnaire (GHQ) (versions 12,28,30 & 60) to detect the presence of and/or assess the severity of psychiatric disorders; Patient Health Questionnaire (PHQ-9) generally used to monitor the severity of depression symptoms; and General Anxiety Disorder (GAD7) self-administered questionnaire used to determine presence and severity of generalised anxiety disorder.
EMPLOYEE ASSISTANCE PROGRAMMES. Lot 3 is for the provision of Employee Assistance Programmes, providing confidential support for a range of work related or personal matters that may impact on workplace performance, mental health and wellbeing and seek to resolve, manage and prevent those issues where possible for all Contracting Authorities Personnel within all UK Central Government and ALB’s, Wider Public Sector and Charity Organisations including those working remotely, postings overseas and travelling overseas.
EMPLOYEE ASSISTANCE PROGRAMMES. The Supplier shall provide all aspects of the requirements for Lot 3 as set out in this Framework Schedule 1 specifically Annex 1 – Social Value Annex 3 – Employee Assistance Programmes Annex 5 - Job roles and duties undertaken by Buyers’ Personnel Lot 4 - Occupational Health Services on a regional basis 4.1– London 4.2 – South 4.3 – Midlands and East of England 4.4 – Northern England 4.5 – Wales 4.6 – Northern Ireland 4.7 – Scotland The Supplier shall provide all aspects of the requirements for Lot 4 in each applicable region as set out in this Framework Schedule 1 specifically Annex 1 – Social Value Annex 2 – Occupational Health Annex 5 - Job roles and duties undertaken by Buyers’ Personnel Annex 6 – Lot 4 regions Annex 5 - Job roles and duties undertaken by Buyers’ Personnel
