End-Customer Responsibilities. A. Obtain and provide to Nexsan sufficient information to establish severity and priority for identified problems.
B. Use reasonable commercial efforts to isolate problems and reproduce any identified errors or malfunctions.
C. Provide, upon Nexsan’s request, diagnostic output and such additional data in machine-readable or interpreted form deemed necessary or desirable by Nexsan to reproduce the environment in which the errors or malfunctions occurred and to aid understanding the errors or malfunctions.
D. Provide End-Customer and/or End-Customer’s vendor(s) contact information as needed.
E. Identify to Nexsan on or before Agreement commencement, any end-customer site that is a U.S. Government Agency or U.S. Government customer, if applicable.
F. Identify to Nexsan on or before Agreement commencement, any special access or security requirements if on-site services are purchased.
G. Identify to Nexsan on or before Agreement commencement, any requirement for the use of protective equipment or other measures including but not limited to specific site safety training. End-customer also agrees to provide such equipment or training as needed at no charge prior to the start of on-site maintenance activities.
H. Provide Nexsan thirty (30) days advance notice of site location changes for covered Product.
I. For purchased on-site services, provide Nexsan and its subcontractors an appropriate and safe work environment, reasonable access, working space and facilities including heat, ventilation, electric current, electric outlets and access to a working telephone.
J. Return all allegedly defective Nexsan parts to Nexsan within 30 days of receipt of the replacement parts. If parts are not returned or paid for, prior to the shipment of additional parts or dispatch of technician, Nexsan may require a security deposit, payment or return of previously unreturned parts for which a replacement was provided.
End-Customer Responsibilities. 2.1 End-customer will provide Partner, Dell or anyone acting on their behalf, including subcontractors and consultants with the cooperation, access and detailed information reasonably necessary for Dell s to implement and deliver the Services, including (i) test time on End- customer‟s computer systems and networks sufficient for Partner and/or Dell to provide the Services and (ii) one employee who has substantial computer system and network and project management experience reasonably satisfactory to Dell to act as project manager and as a liaison between End-customer and Dell. Partner and Dell will be excused from its failure to perform the Services to the extent such failure is caused by End-customer‟s delay or failure to perform its responsibilities under this End-customer Agreement.
2.2 If and to the extent Dell is providing Services hereunder on behalf of Partner, the obligations of Dell to comply with the the relevant service specification applicable to the Services are dependent on Dell‟s (or anyone acting on behalf of Dell‟s) ability to connect directly to the End- customer devices on the End-customer‟s network through an authenticated server in Dell‟s secure operations center or where the service so stipulated physically on site. If and to the extent Dell is required to connect to End-customer devices via End-customer‟s VPN or other indirect or nonstandard means, then to the extent that Dell is required to make adds, moves, or changes to or otherwise access such devices in connection with any incident response or help desk request, Dell (i) can make no guarantees or give any assurances of compliance with the service specification with respect thereto and (ii) shall have no responsibility or liability for any failure to perform or delay in performing its obligations or meeting the exact service specification and any SLA related therewith.
2.3 Dell will take all reasonable precautions to minimise negative impact end-customer‟s computer systems and network; however, End-customer acknowledges that performance of such service may temporarily degrade operation of End-customer‟s computer systems and network. End- customer hereby releases Dell from any and all losses, damages, expenses, or actions, which End-customer may incur in connection with the Services.
End-Customer Responsibilities. End Customer will (a) be responsible for Users’ compliance with this Agreement; (b) be responsible for the accuracy, quality and legality of Customer Data; (c) use commercially reasonable efforts to prevent unauthorized access to or use of Subscription Service, and notify Nuvolo promptly of any unauthorized access or use; (d) use the Subscription Service only in accordance with the Documentation; (e) take commercially reasonable steps to ensure the security and compliance of the controls used by End Customer in accessing the Subscription Service; and (f) comply with all legal and regulatory requirements in its use of any Subscription Service and the means by which End Customer acquired Customer Data.
End-Customer Responsibilities. A. Obtain and provide to Intel sufficient information to establish entitlement, severity and priority for identified problems.
B. Use reasonable commercial efforts to isolate problems and reproduce any identified errors or malfunctions.
C. Provide, upon Intel’s request, diagnostic output
D. Provide End- Customer and/or End-Customer’s vendor contact information as needed.
End-Customer Responsibilities. End-Customer shall: (i) be responsible for its employees, agents and contractors compliance with this Agreement, including all the specific restrictions applicable to the Subscription; (ii) use all commercially reasonable efforts to prevent unauthorized access to or use of the Subscription, and notify OutSystems promptly of any such unauthorized access or use, and (iii) use the Subscription only in accordance with the terms and conditions of this Agreement and applicable laws and government regulations.
