ERRORS AND UNAUTHORISED TRANSACTIONS. 16.1. Oro Pay recognizes that unauthorized or erroneous transactions may occur and stresses the importance of monitoring your account on a regular basis by accessing the transaction history segment and reviewing the transactions listed. Should you suspect or believe that there was unauthorized activity in your account and that potentially one of the below instances occurred, immediately inform Oro Pay to take all necessary remedial actions. The list may not be exhaustive.
16.1.1. Your account has been accessed by another person with no authorization for such access;
16.1.2. Your account was used for a transaction you did not authorize;
16.1.3. Your password has been compromised;
16.2. You are also expected to immediately inform Oro Pay of any erroneous transaction that may have taken place relating to your account, in order for Oro Pay to investigate the cause of the error and take remedial action as necessary. For as long as Oro Pay is content with the justifications provided in relation to the unauthorized use, Oro Pay will not hold you liable for the unauthorized transaction. It will however, exercise its legal rights and hold you fully liable when the Company deems that you tried to defraud by acting in deliberate fashion in granting access to a third person by willingly providing or “unintentionally” exposing your login information to that person. Oro Pay will also hold you responsible and liable when it evidently realizes that either with gross negligence, or intent, you fail to comply with the obligations stemming out of this Agreement and its terms and conditions.
16.3. The most immediate way to contact Oro Pay is by reaching the Oro Pay Client Service representatives at the telephone number shown on the Oro Pay website(s), by completing and submitting the online form found on the Oro Pay website, or alternatively contacting one of its members by sending an email to xxxxxxx@XxxXxx.xxx with the subject heading “Erroneous transaction” or “Unauthorized Transaction”. Although all telephone incidents are recorded, Oro Pay requires you to also submit a written record of the incident providing Oro Pay with any information you may have in your possession and that would make the investigation process faster and the remedial action quicker. Written records can be in the form of an email addressed to the same address referenced in this section and with the same subject heading options. You are expected to reasonably assist Oro Pay and you agree that certain i...
ERRORS AND UNAUTHORISED TRANSACTIONS. PayPal Buyer Protection.
ERRORS AND UNAUTHORISED TRANSACTIONS. 10.1 We are responsible for executing the onward transmission of the conversion proceeds correctly.
10.2 If we incorrectly execute an onward transmission (meaning we fail to execute it, execute it in a defective manner and/or are late in executing it, according to the instruction you gave us), we will refund the amount of the non-executed or defective transaction to you and, where applicable, restore your debited account to the state in which it would have been had the defective transaction not taken place.
10.3 At your request, we will make immediate efforts to trace an incorrectly executed transaction and will notify you of the outcome.
10.4 If a transaction made on your behalf is shown to be unauthorised (meaning you did not consent to it), we will, subject to the remainder of this clause, refund the payment amount immediately and, where applicable, restore your Novatum Electronic Money Account to the position it would have been in had the unauthorised transaction not taken place.
10.5 Where a transaction is unauthorised or incorrectly executed, you will be entitled to a refund only if you notify us in writing without undue delay and
10.5.1. If you are a consumer, micro-enterprise or charity – no later than 13 months after the payment was made, unless we have failed to provide you with information about the payment.
10.5.2. In all other cases – no later than 2 months after the payment was made, unless we have failed to provide you with information about the payment.
10.6 Where you have authorised a transaction initiated by or through, you may receive a refund of that transaction where:
10.6.1. your authorisation to debit your Novatum Electronic Money Account did not specify the exact payment amount;
10.6.2. the amount debited exceeded the amount you had reasonably expected would be taken; and
10.7 You must provide us with such information as is reasonably necessary to check whether the above conditions have been satisfied.
10.8 Subject to the below, where unauthorised transactions arise from the use of a lost or stolen payment instrument (meaning your Security Credentials), you may only be liable for up to £35 for losses incurred in respect of those unauthorised transactions.
10.9 You will be liable for all losses in respect of the unauthorised transactions prior to you notifying us of the unauthorised transactions if you:
10.9.1. have acted fraudulently; or
10.9.2. have deliberately, or with extreme carelessness, failed to keep your security informatio...
ERRORS AND UNAUTHORISED TRANSACTIONS. 17.1. Unauthorized transaction reporting: Company recognizes that unauthorized or erroneous transactions may occur and stresses the importance of monitoring your account on a regular basis by accessing the transaction history segment and reviewing the transactions listed. Should you suspect or believe that there was unauthorized activity in your account and that potentially one of the below instances occurred, immediately inform Company to take all necessary remedial actions. The list may not be exhaustive.
17.1.1. Your account has been accessed by another person with no authorization for such access;
17.1.2. Your account was used for a transaction you did not authorize;
17.1.3. Your password has been compromised;
ERRORS AND UNAUTHORISED TRANSACTIONS. Identifying Errors and/or Unauthorised Transactions. You can inspect your transaction history at any time by logging in to your Account on the BillsnPay website/app and clicking the "History" tab. It is very important that you immediately notify BillsnPay if you have reason to believe any of the following activities have occurred:
(i) there has been an unauthorised transaction sent from your Account;
(ii) there has been unauthorised access to your Account;
(iii) your password or PIN has been compromised;
(iv) any device you have used to access the Services has been lost, stolen or deactivated, or
(v) You must also immediately notify us if you have reason to believe that any other error has occurred on your Account. In order for you to notify BillsnPay immediately of any of the above events, we strongly recommend that you monitor your Account closely on a regular basis. We will not seek to hold you liable for any unauthorised use of your Account by any person provided that we are satisfied that you have not acted deliberately so as to enable any third person to gain access to your BillsnPay and/or password/PIN or to your device while you are logged into the Services. We will hold you liable for unauthorised use of your Account if we have evidence that suggests: you acted deliberately so as to enable any third person to gain access to your BillsnPay and/or password/PIN; you acted fraudulently; or you have with intent or gross negligence failed to comply with your obligations to use your Payment Instrument in the manner set out in this Agreement.
ERRORS AND UNAUTHORISED TRANSACTIONS
