External Resolution Clause Samples

The External Resolution clause establishes a process for resolving disputes or disagreements by referring them to an independent third party or external body. Typically, this clause outlines the steps for selecting the external arbitrator, mediator, or tribunal, and may specify the rules or procedures to be followed during the resolution process. Its core practical function is to provide a neutral and structured mechanism for settling conflicts that cannot be resolved internally, thereby reducing the risk of prolonged disputes and ensuring fairness for all parties involved.
External Resolution. STAGE 2 AND BEYOND If the matter is not resolved at Stage 1 either party may refer it to a Stage 2 Site Meeting. Further provisions concerning the resolution of issues at Stage 2, and the subsequent procedural stages if matters remain unresolved, are set out in NAECI 14.6 to 14.10.
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External Resolution. If the dispute remains unresolved, it can be referred to the Australian Industrial Relations Commission (AIRC) for dispute resolution. The AIRC’s role is to: ◼ Firstly; provide the parties with information to assist with dispute resolution; ◼ Secondly; to provide mediation and conciliation to the parties in dispute. Finally in the event that the prior steps in the dispute resolution processes fail to achieve a resolution, then either party to the dispute can request that the AIRC resolve the dispute by arbitration. In such circumstances, the decision will be final and is to be accepted by all parties concerned. The decision of the AIRC will bind the parties, subject to either party exercising a right of appeal against the decision to a Full Bench.
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External Resolution. 16.2.1. If the Dispute has not been resolved by Negotiation within the time periods set out in clause 16.1, then the Parties shall submit the dispute, for final resolution, to arbitration (“Arbitration”) before an arbitrator (“Arbitrator”). 16.2.2. The Arbitrator shall be such person as is agreed upon by the Parties. If the Parties fail to reach agreement regarding the appointment of the Arbitrator within five Business Days after the dispute has been submitted to arbitration, then the Arbitrator shall be selected and appointed by the Licensor, and shall be the following persons (subject to the question in issue): 16.2.2.1. primarily an accounting matter, an independent chartered accountant of not less than ten years' standing; 16.2.2.2. primarily a legal matter, a legal practitioner of not less than five years' standing; and 16.2.2.3. a technical matter pertaining to the System, a suitably qualified computer engineer or developer, of not less than ten years’ standing. 16.2.3. The Arbitrator shall determine the rules that apply to the Arbitration. 16.2.4. Unless otherwise agreed in writing by all the Parties, any such Negotiation or Arbitration shall be conducted in English and held on any electronic communication platform (including Microsoft Teams or Zoom).
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External Resolution. If the complainant or appellant is not satisfied by the outcomes of the internal process, they may opt for the matter to be referred to an external dispute resolution body. • If an external independent party is appointed, all associated costs will be paid by the party appointing the external party. • HTA may engage an external independent mediator who has the expertise required to resolve the complaint or appeal as and when needed. • HTA will co-operate fully in the external resolution process by providing clear, full and transparent access to any documentation associated with the complaint and appeals including student files, assessment records, internal complaints and appeals records as permitted by law. HTA will instruct and require all staff to fully co-operate in the process. • External complaints in relation to a student’s enrolment that result in an external party giving an outcome in the favour of HTA will result in the reporting of information through PRISMS of the change in an overseas student’s enrolment status. • Where an external party finds an outcome in the favour of a student, the CEO will act on this immediately and organise a management meeting to use this as an opportunity for continuous improvement. The management team must discuss all decisions made, findings of the case and its outcome. Appropriate actions must be decided to ensure the situation is corrected and not repeated. The complainant or appellant must be notified of the corrective actions and associated outcomes. • Domestic students can choose to hire an external party of their own choice at their own cost. Additional options for external complaints avenues are provided in below. • International students wishing to opt for external appeals process can do so through at no cost with the Commonwealth Ombudsman. The Commonwealth Ombudsman can investigate complaints from international students about private schools, colleges, institutes and universities in Australia. Details on how the ombudsman can help you can be found on the following web page: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/complaints/international-student-complaints. Commonwealth Ombudsman contact details can be found on the following web page: ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/contact-us The Commonwealth Ombudsman can look into complaints from international students who are currently studying, previously studied, or are planning to study with private education providers on a student visa. Issues they can look into include: o course ...
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External Resolution. (a) Referral to External Resolution If the dispute remains unresolved after the informal process in clause 3.1.4 and the formal process in clause 3.1.5 has been followed, the dispute must be dealt with as follows: • Where the parties both agree, it may be referred to an Independent Arbitrator (who will be agreed between the parties at the time); or • A party may refer the matter to the Australian Industrial Relations Commission (AIRC) for, in the first instance, conciliation. If the dispute remains unresolved after conciliation, the AIRC may resolve the dispute by arbitration. The
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Related to External Resolution

  • Internal Resolution With respect to all disputes arising between the Parties under this Agreement, including, without limitation, any alleged breach under this Agreement or any issue relating to the interpretation or application of this Agreement, if the Parties are unable to resolve such dispute within thirty (30) days after such dispute is first identified by either Party in writing to the other, the Parties shall refer such dispute to the Chief Executive Officers of the Parties for attempted resolution by good faith negotiations within thirty (30) days after such notice is received.

  • Informal Resolution To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other.

  • Formal Resolution 1. Service Provider or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem). 2. The Statement of Problem will be submitted to the designated contact unless the problem specifically involves the designated contact, in which case, it will be submitted to the designated contact’s supervisor. 3. Problems are to be addressed within ten (10) working days; a written decision will be sent to the individual or program that submitted it, with copies retained by the designated contact and the designated contact’s supervisor.

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Problem Resolution The parties shall meet and attempt to resolve all disputes and differences that may arise between the parties hereto concerning construction, interpretation, performance, operations, or breach of the matters referred to in this Agreement prior to seeking any legal remedy.