External Resolution Sample Clauses

External Resolution. If the complainant or appellant is not satisfied by the outcomes of the internal process, they may opt for the matter to be referred to an external dispute resolution body. • If an external independent party is appointed, all associated costs will be paid by the party appointing the external party. • HTA may engage an external independent mediator who has the expertise required to resolve the complaint or appeal as and when needed. • HTA will co-operate fully in the external resolution process by providing clear, full and transparent access to any documentation associated with the complaint and appeals including student files, assessment records, internal complaints and appeals records as permitted by law. HTA will instruct and require all staff to fully co-operate in the process. • External complaints in relation to a student’s enrolment that result in an external party giving an outcome in the favour of HTA will result in the reporting of information through PRISMS of the change in an overseas student’s enrolment status. • Where an external party finds an outcome in the favour of a student, the CEO will act on this immediately and organise a management meeting to use this as an opportunity for continuous improvement. The management team must discuss all decisions made, findings of the case and its outcome. Appropriate actions must be decided to ensure the situation is corrected and not repeated. The complainant or appellant must be notified of the corrective actions and associated outcomes. • Domestic students can choose to hire an external party of their own choice at their own cost. Additional options for external complaints avenues are provided in below. • International students wishing to opt for external appeals process can do so through at no cost with the Commonwealth Ombudsman. The Commonwealth Ombudsman can investigate complaints from international students about private schools, colleges, institutes and universities in Australia. Details on how the ombudsman can help you can be found on the following web page: xxxxx://xxx.xxxxxxxxx.xxx.xx/complaints/international-student-complaints. Commonwealth Ombudsman contact details can be found on the following web page: xxxxx://xxx.xxxxxxxxx.xxx.xx/contact-us The Commonwealth Ombudsman can look into complaints from international students who are currently studying, previously studied, or are planning to study with private education providers on a student visa. Issues they can look into include: o course ...
Sample 1
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External Resolution. (a) Referral to External Resolution If the dispute remains unresolved after the informal process in clause 3.1.4 and the formal process in clause 3.1.5 has been followed, the dispute must be dealt with as follows: • Where the parties both agree, it may be referred to an Independent Arbitrator (who will be agreed between the parties at the time); or • A party may refer the matter to the Australian Industrial Relations Commission (AIRC) for, in the first instance, conciliation. If the dispute remains unresolved after conciliation, the AIRC may resolve the dispute by arbitration. The
Sample 1
External Resolution. STAGE 2 AND BEYOND If the matter is not resolved at Stage 1 either party may refer it to a Stage 2 Site Meeting. Further provisions concerning the resolution of issues at Stage 2, and the subsequent procedural stages if matters remain unresolved, are set out in NAECI 14.6 to 14.10.
Sample 1
External Resolution. If the dispute remains unresolved, it can be referred to the Australian Industrial Relations Commission (AIRC) for dispute resolution. The AIRC’s role is to: ◼ Firstly; provide the parties with information to assist with dispute resolution; ◼ Secondly; to provide mediation and conciliation to the parties in dispute. Finally in the event that the prior steps in the dispute resolution processes fail to achieve a resolution, then either party to the dispute can request that the AIRC resolve the dispute by arbitration. In such circumstances, the decision will be final and is to be accepted by all parties concerned. The decision of the AIRC will bind the parties, subject to either party exercising a right of appeal against the decision to a Full Bench.
Sample 1

Related to External Resolution

  • Informal Resolution To expedite resolution and control the cost of any dispute, controversy or claim related to this Agreement ("Dispute"), you and Company agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating any arbitration or court proceeding. Such informal negotiations commence upon written notice from one person to the other.

  • Formal Resolution 1. Service Provider or TJJD staff who wish to submit problems for resolution may do so in writing, including all relevant information and a recommended resolution (Statement of Problem).

  • Error Resolution If you believe that you did not authorize an electronic fund transaction, if you need a copy of a transaction receipt from a Merchant, if you think your statement or receipt is wrong, or if you need more information about a transaction listed on the statement or receipt, you should call or write us at the phone number or address shown at the end of these Regulatory Disclosures under “UMB Contact Information” You should report errors no later than sixty (60) days after information is available to you on your periodic statement or in your electronic statement information concerning the transaction that you believe to be in error or which you believe is a problem. Include the following information: (a) your name and your HSA Deposit Account number; (b) describe the error or the transaction you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information; and (c) the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or questions in writing within ten (10) business days. We will determine whether an error occurred within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. For errors involving new accounts, point-of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

  • Problem Resolution The parties will endeavour to resolve any problems identified with the operation of this Agreement as they arise.

  • External Review In the event of a final internal Adverse Benefit Determination, a Claimant may be entitled to an external review of the Claim. This request must be submitted in writing on an External Review Request form within 120 days of receipt of the Adverse Benefit Determination. The external reviewer will render a recommendation within 45 calendar days unless the request meets expedited criteria, in which case it will be resolved in no later than 72 hours. The external reviewer’s recommendation will be binding. The external reviewer will notify the Claimant of its decision in writing, and the Plan will take action as appropriate to comply with such recommendation. For detailed information about the external review process, please contact XxXxx’s Member Engagement Center.

  • Informal Resolution Outcomes a. When a complainant approaches an administrative officer and alleges harassment by another BCTF member, the following shall apply:

  • Complaint Resolution We operate a complaints procedure to enable resolution to complaints; these must be advised in Writing directly to us, to enable our formal complaints process to be applied.

  • Issue Resolution (a) S&SC addresses incidents based on the severity of the incident. S&SC shall use reasonable efforts to respond to Customer within the timeframes specified herein. S&SC shall consider Customer input when assigning a severity level to individual incidents.

  • DNSSEC proper resolution There is a valid DNSSEC chain of trust from the root trust anchor to a particular domain name, e.g., a TLD, a domain name registered under a TLD, etc.

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