Monitoring Center. As used herein, the term “Monitoring Center” shall mean Contractor’s in-house facility where individuals who are placed on the CEM/GPS System are monitored. The Monitoring Center must be capable of notifying Probation personnel or designated users of predetermined alerts.
Monitoring Center. Coala Life has contractual agreements with third party, US-based, providers of 24-hour, 7-days a week ECG monitoring centers (“Monitoring Center”). These Monitoring Centers are contracted to review the data generated by the Coala Heart Monitor enabling providers in the US to prescribe the Coala Heart Monitor to patients as a 30-day event monitor. Upon activating a new patient, and if you choose to use the Monitoring Center service, check the box for Monitoring Center in the Coala Care portal. By this, you grant the Monitoring Center rights and access the specific patients’ data, until the patient is terminated from the service. You are respectively responsible for secure data management and PHI as per HIPAA regulations defined in this contract. You also agree to the Payment Terms for the use of the Monitoring Center as defined in the Order. The Monitoring Center is contractually obliged to meet all CMS requirements including, but not limited to, having technician credentialing requirements, a supervisory physician who performs General Supervision and a written determination that the Monitoring Provider actually has a person available on a 24-hour basis to answer telephone inquiries. Any use of an answering service in lieu of the actual person is not acceptable. You acknowledge, and expressly represent and warrant, that you will not hold Coala Life liable for the (i) clinical or technical interpretation of patient data performed by the Monitoring Center, (ii) the General Supervision of the Monitoring Center or its credentials, (iii) any other obligations, communications or interpretations given to you by or on behalf of the Monitoring Center. This clause shall remain in full force and effect notwithstanding the expiration or termination of this Agreement.
Monitoring Center. Staff The Vendor shall ensure their staff is trained and certified to provide technical assistance to Agency staff and deal effectively with all issues regarding the Radio Frequency Electronic Monitoring. When necessary, the Vendor shall develop written operational procedures specific to the Agency's monitoring requirements for reference by their staff. Solutions Center Technicians are knowledgeable experienced and STOP employees who have successfully completed training on all aspects of our RF monitoring system and our expectation for providing superior customer support. By the time they are responding to Agency personnel inquiries, our Technicians have completed 80 hours of initial training. They receive at least 40 hours of continuing training each quarter and it covers refresher topics and new functionality and services. STOP works in partnership with the Agency to develop and implement policies and procedures based on the Agency’s monitoring protocols. If the Agency uses our optional Monitoring Center services, we incorporate the policies and procedures into the Monitoring Center widget in VeriTracks. This allows our Solutions Center Technicians to respond to and investigate events in a standardized and systematic manner. The Monitoring Center widget stores an unlimited number of protocols, allowing the Agency to customized protocols for every enrollee category and risk level, event type and/or day of the week and time of the day.
Monitoring Center. The behavior of the Backbone and the whole services structure is constantly controlled by an alarm operation and monitoring center, called Command Center. This operation center has a highly-qualified technical team for the operation of several monitoring tools, specially established for each procedure or activity, such as hardware monitoring, measurement of band usage, device access testing, etc. Exhibit - SLA (Service Level Agreements): UOL DIVEO undertakes to fully comply with all of the SLA commitments upon the supply of redundancy and diversity in each aspect. All of UOL DIVEO’s infrastructure equipment is implemented with redundancy in order to obtain the best availability possible. We work with the following annual availability indexes, monthly assessed for credit purposes: • [*****]% of infrastructure availability time (including Internet provision in the Data Center (as applicable)); [*****] Confidential information redacted The following Mean Time to Recovery (MTTR) shall be considered: Type of Impact Severity MTTR • Availability of services is fully impacted (totally unavailable); • All or most of the users cannot operate; • Risk of physical security loss in the Data Center environment; • Detection of attack or intrusion in the environment* • Risk of fraud or breach of confidential information*. P1 4 hours • Availability of services is partially impacted; • A large group of users is experiencing operating difficulties; • Client’s environment is degraded or has intermittent drops; • Link access is partially unavailable*. P2 12 hours • Degradation of services, without unavailability (bad quality); • Few users facing issues to operate or check information; • A group of clients cannot use a non-critical feature. P3 24 hours • Non-critical technical support requests; • Non-critical or non-strategical information request; • Request of any reports for query. P4 96 hours * As applicable Other information related to the SLA are included in the Service Level Exhibit, an integral part hereof. São Paulo, July 25, 2019 Docusigned by: /s/ Xxxxxx Chagas Xxxxx PAGSEGURO INTERNET LTDA Docusigned by: /s/ Xxxxx Xxxxxx Xxxxxxx PAGSEGURO INTERNET LTDA Docusigned by: /s/ Xxxxxxx Xxxxxx Epperlein UOL DIVEO TECNOLOGIA LTDA Docusigned by: /s/ Xxxxxxx xx Xxxxxxx Xxxxxxxx UOL DIVEO TECNOLOGIA LTDA WITNESSES: Docusigned by: /s/ Xxxxxx Xxxxxxx Xxxxxx Name: ID: Docusigned by: /s/ Daniela Xxxxxxxxx Xxxxxxxx Name: ID: UOL DIVEO xxx.xxxxxxxx.xxx BUSINESS PROPOSAL PAGSEGURO – Tam...
Monitoring Center. The Company will maintain a Monitoring center and related staff, customer service support, and services. All monitoring center operations and customer services shall be inclusive in the pricing outlined in this agreement, and will be provided to the Distributor.
Monitoring Center. The behavior of the Backbone and of the entire structure of contracted services is permanently controlled through an operations and alarm monitoring center, called the Command Center. This center of operations has a highly able and constantly trained technical team for the operation of various monitoring tools, specifically defined for each procedure or activity, such as hardware monitoring, bandwidth usage measurement, and device accessibility testing, etc. EXECUTION VERSION Commercial Proposal Tamboré Colocation Center – OPT-17/21632 EXECUTION VERSION São Paulo, January 1, 2017. To PagSeguro Att.: Xxxxxx Xxxxxxx
Monitoring Center. The behavior of the Backbone and of the entire structure of contracted services is permanently controlled through an operations and alarm monitoring center, called the Command Center. This center of operations has a highly able and constantly trained technical team for the operation of various monitoring tools, specifically defined for each procedure or activity, such as hardware monitoring, bandwidth usage measurement, and device accessibility testing, etc. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. Xxx Xxxxxxx Xxxxxx 000. São Paulo-SP. CEP 04530-030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION Commercial Proposal DDoS Protection – OPT-17/21631 EXECUTION VERSION São Paulo, January 1, 2017. To PagSeguro Att.: Xxxxxx Xxxxxxx
Monitoring Center. The behavior of the Backbone and of the entire structure of contracted services is permanently controlled through an operations and alarm monitoring center, called the Command Center. This center of operations has a highly able and constantly trained technical team for the operation of various monitoring tools, specifically defined for each procedure or activity, such as hardware monitoring, bandwidth usage measurement, and device accessibility testing, etc. The information contained in this document is confidential and may not be published or disclosed without the prior written permission of UOLDIVEO. Xxx Xxxxxxx Xxxxxx 000. São Paulo-SP. CEP 04530-030. xxx.xxxxxxxx.xxx.xx EXECUTION VERSION TECHNICAL PROPOSAL UOLDIVEO-OPT-17/21629-A Page: 27/32 Annex – Infrastructure: UOLDIVEO Glete Data Center General Aspects: The Data Center is housed in an 8-story building, specifically designed to meet the most stringent security, availability, density and connectivity standards required for modern Information Technology Systems. The concepts of Green Computing guided the project from the outset, in order to meet the current strict requirements, with the lowest energy consumption and emission of waste. All the electrical infrastructure is housed in the three underground levels for complete security and access control. The facilities for the teams responsible for monitoring and administering the support systems and hosted equipment are located on the ground floor. The servers and other IT equipment will be installed on the four upper floors, with each floor having an independent air-conditioning structure and redundant power supply systems. At the top of the building the main cooling systems are housed, protected by side concrete bulkheads. The building has a dock for loading and unloading equipment from trucks inside its internal area and internal parking for vehicles of previously authorized clients. Areas for temporary stock, assembly and testing of equipment are also available, with the objective of minimizing access to the working areas where the equipment is in operation. The location of the Data Center in the central region of the city of São Paulo allows access to a reliable supply of high voltage electricity as well as redundant connectivity with all major telecommunications operators in the country. All the installations’ systems - security, cooling and power - are interconnected to the BMS (Building Management System), which controls each individual device i...
