ISSUE RESOLUTION AND CORRECTIVE ACTION PROCEDURES Clause Samples
The Issue Resolution and Corrective Action Procedures clause establishes a formal process for identifying, addressing, and resolving problems or disputes that arise during the course of an agreement. Typically, this clause outlines steps such as notifying the other party of an issue, setting timelines for response, and specifying methods for investigating and correcting the problem, which may include meetings, written reports, or escalation to higher management. Its core function is to ensure that issues are managed systematically and efficiently, minimizing disruption and providing a clear path to resolution for both parties.
ISSUE RESOLUTION AND CORRECTIVE ACTION PROCEDURES. An effective procedure for resolving issues is fundamental to the long-term success of the Labor Management Partnership. Solving workplace concerns quickly and by those most directly involved is essential to reducing conflicts, grievances and patient/member complaints. It will also contribute to better relations and a more constructive work environment. Issue Resolution and Corrective Action work in tandem to achieve these outcomes. To that end, the procedure has two components: » a system for raising and quickly resolving workplace issues using interest-based problem solving by those directly involved with the issue; and » a method of resolving performance and behavior issues in a non-punitive fashion in which employee, supervisor and union representatives work together to identify the problem and craft the solution.
a. Summary of Issue Resolution
ISSUE RESOLUTION AND CORRECTIVE ACTION PROCEDURES. An effective means of resolving issues is fundamental to the long-term success of the Labor Management Partnership. Solving workplace concerns quickly and by those most directly involved is essential to reducing conflicts, grievances, and patient/member complaints. It will also contribute to better relations and a more constructive work environment. Issue Resolution and Corrective Action procedures work in tandem to achieve these outcomes. To that end, the procedure has two components: A system for raising and quickly resolving workplace issues using interest-based problem solving by those directly involved with the issue and A method of resolving performance and behavior issues in a non-punitive fashion in which employee, supervisor and Union representatives work together to identify the problem and craft the solution. Summary of Issue Resolution: Issues are raised at the work unit level and the stakeholders within the work unit will meet to attempt to resolve the concern. Issues unresolved at the work unit level are reviewed by the local Partnership Team. If the concern continues to remain unresolved, the issue can be referred to the Regional Partnership Team for resolution. Issue Resolution is an alternative to, but does not replace the Grievance Procedure. Summary of Corrective Action: The Corrective Action Plan has five levels: Oral Reminder, Individual Action Plan, Corrective Action Plan, Day of Decision and Termination. The first two steps are informal with no documentation in the personnel file. There are no warning letters or suspensions. The goal is to jointly correct the performance or conduct, rather than punish the employee. An employee who disputes any action at any level under this procedure, shall have the right to file a grievance. Implementation of the Procedure: By no later than April 1, 2002, Regional/Service Area Partnership Teams should have in place the following, which will replace any existing procedures: A jointly developed and adopted Issue Resolution and Corrective Action Procedure which, although it can be locally customized, is consistent with the National Issues Resolution and Corrective Action Plan. The Plan should be obtained from the Office of Labor Management Partnership. Managers, stewards, and Partnership Team members trained in interest-based problem solving and corrective action procedure. A thorough orientation in how to access and utilize the procedures for all covered employees. The procedure must be implemented si...
ISSUE RESOLUTION AND CORRECTIVE ACTION PROCEDURES. An effective procedure for resolving issues is fundamental to the long-term success of the Labor Management Partnership. Solving workplace concerns quickly and by those most directly involved is essential to reducing conflicts, grievances and patient/member complaints. It will also contribute to better relations and a more constructive work environment. Issue Resolution and Corrective Action work in tandem to achieve these outcomes. To that end, the procedure has two components: • a system for raising and quickly resolving workplace issues using interest-based problem solving by those directly involved with the issue; and • a method of resolving performance and behavior issues in a non-punitive fashion in which employee, supervisor and union representatives work together to identify the problem and craft the solution.
a. Issue Resolution and Corrective Action summary of issue resolution. Issues are raised at the work-unit level and the stakeholders within the work unit will meet to attempt to resolve the concern. Issues unresolved at the work-unit level are reviewed by the local Partnership team. If the concern remains unresolved, the issue may be referred to the senior union and management regional strategy group, council or equivalent for resolution. Issue Resolution is an alternative to, but does not replace, the Grievance Procedure. summary of CorreCtive aCtion. Corrective Action is designed to be a non-punitive process. It is divided into two phases. The first phase, problem solving, follows a joint discovery process. Problem solving consists of levels one and two, which are neither adversarial nor disciplinary in nature. The goal of this phase is to determine the root cause of the problem by identifying all of the issues affecting performance and to collaboratively develop options to resolve them. The first phase is informal, with no documentation in the personnel file.
ISSUE RESOLUTION AND CORRECTIVE ACTION PROCEDURES. An effective procedure for resolving issues is fundamen- tal to the long-term success of the Labor Management Partnership. Solving workplace concerns quickly and by those most directly involved is essential to reducing con- flicts, grievances, and patient/member complaints. It will also contribute to better relations and a more construc- tive work environment. Issue Resolution and Corrective Action work in tandem to achieve these outcomes. To that end, the procedure has two components: