MAINTENANCE AND CUSTOMER SUPPORT Sample Clauses

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from Sage, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support.
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MAINTENANCE AND CUSTOMER SUPPORT. We will use reasonable endeavours to provide Maintenance and Customer Support in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Maintenance and/or Customer Support where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Maintenance and/or Customer Support will not be provided. If we offer enhanced Maintenance and/or Customer Support, then you may purchase these services separately in accordance with our then current price list.
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MAINTENANCE AND CUSTOMER SUPPORT. 4.1. Maintenance shall consist of (i) reasonable email or telephone support (“Customer Support”); and (ii) Program releases or corrections. Customer Support will be provided to the CivilFEM Support Coordinator (“CSC”) specified in Appendix I. The CSC shall provide first-level support to all of LICENSEE users permitted to use the Software under the terms of this Agreement. LICENSEE may change the CSC at any time upon written notice to the SUBDISTRIBUTOR. Customer Support will be provided by the SUBDISTRIBUTOR unless otherwise specified by INGECIBER.
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MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from ZAP, information about such Maintenance Software and Customer Support will be provided to you by the ZAP entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which ZAP may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support.
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MAINTENANCE AND CUSTOMER SUPPORT. 6.1. Company, its approved subcontractors, affiliates, and/or agents will service and operate the Equipment.
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MAINTENANCE AND CUSTOMER SUPPORT. Upon acceptance of this XXXX, Grantor will provide new Customers with an initial one (1) year subscription to the HYPACK Software Maintenance Plan (“Plan”) at no charge. After expiration of the initial one (1) year Plan subscription, the Plan is renewed on an annual basis upon Customer’s payment of the renewal fee to Grantor. The terms and conditions of this XXXX will apply to this Plan and any Plan renewal unless the Plan is provided under different terms. Grantor is solely responsible for providing the maintenance and support services for the Software under the Plan. Plan specifics are available at: xxx.xxxxxx.xxx/xxxxxxxxxxx-xxxx.Xxxxxxxx may contact HYPACK, a division of Grantor at: Address: 00 Xxxxxxx Xx. Middletown, CT 06457, USA - Phone number: +0.000.000.0000 - Email: xxxx@xxxxxx.xxx
Sample 1
MAINTENANCE AND CUSTOMER SUPPORT. We will use reasonable endeavours to provide Maintenance and Customer Support in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Maintenance and/or Customer Support where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or
Sample 1
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MAINTENANCE AND CUSTOMER SUPPORT. Upon acceptance of this XXXX, Grantor will provide new Customers with an initial one (1) year subscription to the HYPACK Software Maintenance Plan (“Plan”) at no charge. After expiration of the initial one (1) year Plan subscription, the Plan is renewed on an annual basis upon Customer’s payment of the renewal fee to Grantor. The terms and conditions of this XXXX will apply to this Plan and any Plan renewal unless the Plan is provided under different terms. Grantor is solely responsible for providing the maintenance and support services for the Software under the Plan. Plan specifics are available at xxxxx://xxx.xxxxx.xxx/en-us/brands/hypack/support/maintenance-plan- subscriptions/. Customer may contact HYPACK for support at +0.000.000.0000, or by email at xxxx@xxxxxx.xxx. Written correspondence can be mailed to: HYPACK, 00 Xxxxxxx Xxxxxx, Middletown, CT 06457.
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Related to MAINTENANCE AND CUSTOMER SUPPORT

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Maintenance and Support For so long as you timely pay your SaaS Fees according to the Invoicing and Payment Policy, then in addition to the terms set forth in the SLA and the Support Call Process, we will:

  • Customer Service Support During the Term of this Agreement, VNDS will provide reasonable telephone and e-mail customer service support to Registrar, not Registered Name Holder or prospective customers of Registrar, for nontechnical issues solely relating to the System and its operation. VNDS will provide Registrar with a telephone number and e-mail address for such support during implementation of the Supported Protocol, APIs and Software. First-level telephone support will be available on a 7-day/24-hour basis. VNDS will provide a web-based customer service capability in the future and such web-based support will become the primary method of customer service support to Registrar at such time.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.11, you shall have access to the Software/Subscription in accordance with the following provisions:

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