MAINTENANCE AND CUSTOMER SUPPORT Sample Clauses

MAINTENANCE AND CUSTOMER SUPPORT. 8.1 If you purchased Maintenance Software and/or Customer Support directly from Sage, information about such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Software (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you from time to time). If you acquired a Subscription License that includes support, your license will also include Maintenance Software and Customer Support. 8.2 If the Sage Group plc entity with which you contracted for the Software allowed you to purchase Maintenance Software and/or Customer Support from a Reseller, such Maintenance Software and/or Customer Support will be provided to you in accordance with the Reseller’s own documentation and instructions and the provisions of Section 8.1 above will not apply to you. If you acquired a Subscription License that includes support, Sage will provide Maintenance Software and Customer Support to your Reseller and the Reseller will provide the same to you in accordance with the provisions of this Section 8.2. 8.3 If you acquired a Perpetual License you may be required to pay for Maintenance Software and Customer Support during the first year of your license. Information about the provisions of such Maintenance Software and Customer Support will be provided to you by the Sage Group plc entity with which you contracted for the Maintenance Software and Customer Support (and which may be either in printed or electronic form including by reference to any customer services handbooks, support guides and any URL which Sage may notify to you 8.4 Where Sage provides Maintenance Software and/or Customer Support directly to you, Sage will not be required to provide such Maintenance Software and/or Customer Support where errors arise from: 8.4.1 use of any third party equipment, hardware, software or communication lines; 8.4.2 incorrect use of the Software or operator error; 8.4.3 your failure to fulfil or observe your obligations in Section 2 of this Agreement; 8.4.4 your failure to ensure that your network and systems comply with the relevant specifications provided by Sage from time to time; or 8.4.5 any other circumstances where it is stated in the information provided to you by Sage that such Maintenance Software and/or Customer Support will not be provided.
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MAINTENANCE AND CUSTOMER SUPPORT. We will use reasonable endeavours to provide Maintenance and Customer Support in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Maintenance and/or Customer Support where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or (ii) any other circumstance where it is stated in the Documentation that such Maintenance and/or Customer Support will not be provided. If we offer enhanced Maintenance and/or Customer Support, then you may purchase these services separately in accordance with our then current price list.
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MAINTENANCE AND CUSTOMER SUPPORT. 4.1. Maintenance shall consist of (i) reasonable email or telephone support (“Customer Support”); and (ii) Program releases or corrections. Customer Support will be provided to the CivilFEM Support Coordinator (“CSC”) specified in Appendix I. The CSC shall provide first-level support to all of LICENSEE users permitted to use the Software under the terms of this Agreement. LICENSEE may change the CSC at any time upon written notice to the SUBDISTRIBUTOR. Customer Support will be provided by the SUBDISTRIBUTOR unless otherwise specified by INGECIBER. 4.2. Maintenance for a Lease or Paid-Up Program shall be provided as long as LICENSEE pays the then-current annual lease or maintenance fee in accordance with the payment terms specified on Appendix I. INGECIBER shall have the right to discontinue maintenance at any time for a Software in case of no longer supporting the operating system version listed in Appendix I for such Software or any other Program and /or version integrated with the Software. INGECIBER will supply maintenance for the two last Program releases (current and previous release). 4.3. During the period of time in which LICENSEE is entitled to receive maintenance for the Software, INGECIBER or the SUBDISTRIBUTOR shall notify LICENSEE, through the CSC, of any Class3 errors in the Software of which INGECIBER or the SUBDISTRIBUTOR is actually aware. A Class3 error shall mean a program error which permits or generates a solution that may appear reasonable and correct, but which in fact may be erroneous. The CSC shall notify all of LICENSEE's users of the Software of these Class3 errors.
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MAINTENANCE AND CUSTOMER SUPPORT. We will use reasonable endeavours to provide Maintenance and Customer Support in accordance with the Documentation. You shall promptly install all Maintenance that we (or your Reseller) make available to you. We will not be required to provide Maintenance and/or Customer Support where any errors in the Software arise from: (i) your failure to fulfil or comply with your obligations under this Agreement; or
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MAINTENANCE AND CUSTOMER SUPPORT. Upon acceptance of this XXXX, Grantor will provide new Customers with an initial one (1) year subscription to the HYPACK Software Maintenance Plan (“Plan”) at no charge. After expiration of the initial one (1) year Plan subscription, the Plan is renewed on an annual basis upon Customer’s payment of the renewal fee to Grantor. The terms and conditions of this XXXX will apply to this Plan and any Plan renewal unless the Plan is provided under different terms. Grantor is solely responsible for providing the maintenance and support services for the Software under the Plan. Plan specifics are available at xxxxx://xxx.xxxxx.xxx/en-us/brands/hypack/support/maintenance-plan- subscriptions/. Customer may contact HYPACK for support at +0.000.000.0000, or by email at xxxx@xxxxxx.xxx. Written correspondence can be mailed to: HYPACK, 00 Xxxxxxx Xxxxxx, Middletown, CT 06457.
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MAINTENANCE AND CUSTOMER SUPPORT. Upon acceptance of this XXXX, Grantor will provide new Customers with an initial one (1) year subscription to the HYPACK Software Maintenance Plan (“Plan”) at no charge. After expiration of the initial one (1) year Plan subscription, the Plan is renewed on an annual basis upon Customer’s payment of the renewal fee to Grantor. The terms and conditions of this XXXX will apply to this Plan and any Plan renewal unless the Plan is provided under different terms. Grantor is solely responsible for providing the maintenance and support services for the Software under the Plan. Plan specifics are available at: xxx.xxxxxx.xxx/xxxxxxxxxxx-xxxx.Xxxxxxxx may contact HYPACK, a division of Grantor at: Address: 00 Xxxxxxx Xx. Middletown, CT 06457, USA - Phone number: +0.000.000.0000 - Email: xxxx@xxxxxx.xxx
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MAINTENANCE AND CUSTOMER SUPPORT. 6.1. Company, its approved subcontractors, affiliates, and/or agents will service and operate the Equipment. 6.2. Company will maintain and replace the Equipment as necessary to keep the Equipment in proper working order. 6.3. Company will make available technical service support personnel to promptly service the Equipment in a commercially reasonable manner. 6.4. If Client knows of or becomes aware of any actual or potential claim against Company by any person or entity, or any actual or potential malfunction with the Equipment, Client shall notify Company promptly upon discovery of such claim or malfunction.
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Related to MAINTENANCE AND CUSTOMER SUPPORT

  • Customer Support If Customer is entitled to receive Customer Support as part of a separately purchased Service Plan, Sage warrants that while Customer’s Service Plan is in effect and if it has paid all required Service Plan fees, Sage will use qualified personnel to provide Customer Support in a professional manner consistent with industry standards. Customer’s sole remedy under this section 5.2 is limited to Sage’s re-performance of the Customer Support services giving rise to Customer’s claim.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Maintenance and Support NCR Voyix is solely responsible for providing any maintenance and support services with respect to the Software as specified in the Agreement, or as required under applicable law. The parties acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Software.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Support Services Rehabilitation, counselling and EAP’s. Support is strictly non- punitive, and can be accessed at anytime (self-identification of the need for help is strongly encouraged).

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Services and Support 1.1 In exchange for your continued compliance with this Agreement, and any modification to this Agreement made by Intuit in accordance with Sections A.1.1, you shall have access to the Software/Subscription in accordance with the following provisions: (a) If you purchased a Subscription based license for the Software, which generally means that you will be paying for your use of the Software and Services on a monthly or annual basis, you shall receive as part of your active Subscription, so long as Intuit is receiving the applicable payment from you: (i) access to the features of the Software subscribed to by you; (ii) Updates and Enhancements; (iii) Version Protection, each defined in Section B.1.2 below; and (iv) additional products, services and/or discounts when and if they should be made available to you. If you have purchased a subscription that includes Support you will also be entitled to receive Support Services as defined below. Software licenses obtained through a subscription are eligible for Enhancements during the active subscription period only. The Subscription is cancellable by you in accordance with this Agreement, but you will not be entitled to any refunds if you cancel after the 60-Day Money Back Guarantee period, as defined in Section B.6. If you cancel your Subscription or if we do not receive the payment for your Subscription, or if the Subscription is in any way terminated in accordance with the terms of this Agreement, you will no longer have access to the Software and all related Services defined above upon the expiration of the current Subscription term, but you will retain access to your company data file stored on your device, which can be reinstated to a readable QuickBooks format upon reactivation of your Subscription or with the purchase of a license on the Software. (b) If you purchased your license to the Software under a one-time, upfront payment at retail or directly from Intuit and not under a Subscription, you shall receive: (i) a license to the specific version of the Software product you have selected that, subject to the license grant and restrictions in Section A.1.1, allows you access to the features of the Software; and (ii) Updates and Enhancements to the Software in accordance with the terms of the Termination provisions. Intuit's obligations under this Section B.1.1 are contingent upon you installing all updates and error corrections within thirty (30) days of being notified of their availability by Intuit (or its Representatives). QuickBooks 2015 Software purchased on a separate standalone basis are eligible for enhancements on a when-and-if available basis through May 31, 2018, which is the current support period for QuickBooks 2015.

  • PRODUCT SUPPORT Partners may provide support for Products and other value-added services, and Partner is responsible for the performance of any services it provides. If Customer purchases Microsoft Support Services through a Partner, Microsoft will be responsible for the performance of those services subject to the terms of this Agreement.

  • STUDENT SUPPORT SERVICES The Parties will identify and collaborate on measures to assist those students who may not be performing satisfactorily to succeed. The School will seek guidance from the College designee(s) in the areas of test preparation, tutoring, College Connection services, academic advising, and the development of an integrated support system for Students across the two institutions. Students will have access to the same or similar tutoring and other academic support as provided for other students in the School District, School and College. To promote academic success, the Parties will provide academic support services as may be needed. The School counselor and its designee will work to ensure Students receive pertinent information regarding higher education, financial assistance, and assistance waivers for tuition and fees. As needed, each Party will assist families as they complete initial application and admission requirements per the respective organizations’ processes. The School District will be responsible for non-academic counseling services and the College is authorized, but not required, to provide emergency counseling intervention services. See section 4 – Disability Support Services.

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